Sol Umag4.0 out of 5.0
Recent guest reviews
Wellness spa is clean, relaxing, with range of services. Meals were tasty and full of flavour. Compliments to the chefs. Hot and cold drinks are free with breakfast but you have to pay for them at dinner. Multilingual staff. Predominantly German tourists making this the dominant language after Croatian. Many of the staff spoke English fluently. Location. Flat rock beach, marina and main shopping area within walking distance or option to take tram like train for 20 HRK. Resort has good access for those with limited mobility. Ramps, lifts and walkways are wide with handrails. Room key cards are used to open/close main entrance to residential room complex. Free lockable safe in room. Room 504, double bed, shower no bath, balcony with view of front of resort entrance. Room not deep cleaned on arrival. Floor and tiles of bathroom walls had stray hairs. Specs of blood were on the chair (which I was so disgusted by I removed instantly with anti-bac wipes) and blood on curtain! Main door mechanism looked as though it had been forced open. The bathroom door handle and lock were broken. Spoke to reception about this and was told it would be fixed/cleaned. It wasn’t, until our Rep later raised the issue. We were asked if we wanted to change rooms, which we were prepared to do, only to find it was smaller with less storage areas, no table and poor view (room 525). So we stuck to initial room, spoke to Pamela on reception and she made sure the blood-spattered curtain was replaced and the bathroom handle and lock repaired. Thanks. Also, room had cobwebs on the ceiling, no amenities such as shower cap, iron, kettle or tissues. If you like a bath towel, bring your own, as the towels are small. Thin walls. You can hear guests next door, bit weird to hear someone peeing for Britain. The gym is small and only open from 8am to 8pm. Breakfast ends 10am so you may need to rush. Gym should be open from 7am. Overall, would I return or recommend Sol Umag? No - due to budget style room and negative attitudes of Croatian people to black tourists… although the staff were pleasant enough. I expect a certain standard when quoted as staying in a 4 star resort. I believe the inflated rating is mainly due to the spa and quality of food.
I spent a week here in early June 2017. My first impressions were good, check-in was quick and straightforward, my room was clean and well equipped. Overall I had a very relaxing time, spending most mornings by the sea after breakfast, before heading off to town for browsing, shopping and lunch. The food in the hotel is really very good and the range of food on offer is extremely wide and varied. Even the most fussy of eaters could never be disappointed by the choice; personally I eat anything. The staff are extremely helpful and friendly in all aspects of the hotel; the dining room, the personnel looking after the sun lounges but especially the staff on reception. My room was cleaned daily, my towels and bed linen were also changed regularly, so no complaints there. Ok, so everything positive so far and really there are no negatives. But, if I were to offer advice to the manager it would be this: the hotel was very quiet on my arrival so the hotel was quite empty. However the range of dishes was still incredibly varied. When the hotel got busier, on Friday, I detected that the quality of the food improved; not that it was poor beforehand. Maybe it would be better to restrict the choice somewhat if the hotel is less busy and serve them to the higher standard that I experienced during the latter part of my stay. I must emphasise that I was never disappointed with the food. All in all I had a very positive experience staying at this hotel.
Stayed for three nights and had nothing really to complain about except that despite paying a single supplement I didn't get a room with a balcony. The room was clean and tidy but there were no tea/coffee making facilities and the bathroom featured towels that were a bit thin and past their best and liquid soap dispensers (I hate them). Breakfast and Dinner were both buffet style with a very good selection of choices served at the right temperature and regularly replenished. I enjoyed every meal as far as eating it was concerned. BUT those bloody chairs! Our party was allocated long tables in a part of the restaurant that featured huge heavy wrap around chairs that made it very difficult to get up from the table (a pre-requisite of buffet service) and get back in. Having achieved this your arms were then restricted by the sides of the chair making it difficult to eat or drink. I would love to meet the person who thought that these awful chairs were suitable for restaurant use and have a few gentle words with them. In fairness most of the very large room(s) had sensible chairs. (Sorry did I say I had nothing to complain about ?) The location was superb with the rear terrace of the hotel overlooking the close-by sea and lovely sunset views and with the new resort of Stella Maris (Home of ATP tennis) only a short stroll away. The staff were all friendly and helpful.
I joined my parents for a mini break to Umag for the first time. They had stayed at this hotel about 6-7 times before and were very happy with everything. I cannot agree more: perfect location, super friendly and efficient service (even at dinnner "rush hour" dishes were cleared away quickly and everything at the buffet was always replenished) and a nice and spacious room. I definitely recommend a sea view room with a balcony overlooking the pool and ocean promenade. Beautiful sunsets every night are part of the package. It was my mother's (70th) birthday while we were there and on the day we were pleasantly surprised to find a chilled bottle of (very good) rose champagne with a nice card from the hotel manager in our room. That's what I call good customer service! I would just recommend checking whether there are any festivals going on before booking if you value a good night's sleep - our stay coincided with the 4-day Sea Star festival nearby and were "entertained" by live music from 4 stages until 7 a.m. on one night...The outdoor pool is quite large and there are plenty of sun chairs so there is definitely no need to fight for one with other guests. WiFi is very stable and coverage is great, even on the beach.
Our tennis club organized camp in Umag and we we stayed in Hotel Sol Umag. As we came everything seemed to be new and clean but the room was dirty and room service only changed towels. I understand it was off season but 4* hotel should have high level service. Food was OK, but could be better. Surrounding area was very nice. My expectations were higher.
We spent in Sol Umag Hotel 2 nights in the beginning of April, when the season hasn't really started yet, so there were not that many guests and we felt like we were having a hotel facilities just for ourselves :) The staff was very friendly and helpful, especially a big plus for Giuliano at the reception! There is a nice small indoor pool, which provided us with a great opportunity to relax after an entire day of cycling (by the way, there are a couple of well marked bike paths just next to the hotel). Breakfast and dinner are self-service with a good variety of dishes. Our room was nice, but there were a few things that would really need some maintenance (bathroom door, the main light, window). A quite noticeable minus was a dirtiness of the hotel. The pool, the corridors and also the room would need quite some cleaning. I am not sure, if this has to do something with the period of our stay (low season), but anyway a cleanliness is one of the most basic pillars of a good stay in my opinion, so they should definitely put some more effort into this. All in all, we were very satisfied with our stay there and would be happy to make our vacation there again.
I was staying at Sol Umag with my 2 children. Location is great and....... that is ALL........ everything else was a big disappointment. The worst thing was that the waiter kissed me on lips while passing our drinks. I found it disgusting!
Hotel has grand entrance that gives a four star hotel feel but as soon as you enter a room it looses it. There were stains all over the room floor, bathroom, tables... sheets were clean though. Rooms definitely need renovation to gain four stars. TV was losing signal, there was no heating and outside was -10 so they brought portable heater, anyway according to me it is average three star hotel. Staff was very pleasant.
Recommended hotel for families. Good choice with half board, because they have huge selection of nice foods in the restaurant. Hotel has own indoor and outdoor pool. But only one of them is open for guest in each season. Summer time Guest can have the best feeling as hotel is located on sea coast.
We arrived late at night, but the restaurant was still open, so we could have something to eat after our journey. Check was quick and simple. Although our room was clean and of a reasonable size, the view was terrible. We were overlooking a roof at the front of the hotel. We asked to change our room, but the Receptionist said the hotel was full. There were hardly any toiletries in the room, only shower gel and tissues, I would have liked to have seen some more toiletries. However, after saying all that, the hotel was lovely. It was clean and the staff were friendly enough. We English people should not complain about not being catered for (ie food and language), this is why we travel to experience other cultures and food. The food was very good. There was a wide selection, something for everyone. Yes the brussells, chips and carrots for breakfast was a bit odd, but there was plenty of other choices on offer. Plenty of fish and meat were available in the evening as well as fresh fruit and desserts. No complaints about the food. There was also an exercise programme every day (stretching and keep fit). The evening entertainment was not our cup-of-tea, it was aimed at retired couples, but it was still nice to have some live music in the hotel, as we didn't venture out every evening. The location was perfect, just a few feet from the back of the hotel and you were by the sea. There was no beach outside the hotel, only paved platforms, but this was not a problem, and at least the sand didn't get everywhere. We hired bikes and rode along the coastal paths. These were flat and easy peddling. We found a few bars and restaurants, but as this was the end of the season, it was very quiet. The little train took us into the Marina/harbour, that was very nice, lots of bars and restaurants to choose from. Overall a very nice little break. Would definitely return to Croatia.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Sol Umag places you within a 10-minute stroll of ACI Marina Umag and ATP Stella Maris Stadium. This 4-star hotel has 217 rooms and welcomes guests with a restaurant, a full-service spa, and an outdoor pool. On the beach, the hotel is also close to Umag Beach and Church of St. Mary.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room.
The 217 rooms are air-conditioned and have an array of amenities, including minibars, safes, and phones. Guests can expect free WiFi and satellite TV. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding.
At Sol Umag, guests enjoy a full-service spa, an indoor pool, and an outdoor pool. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach hotel include a children's pool, a fitness center, and a sauna.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 559 reviews