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Islamabad Serena Hotel

5.0 star property

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Photo gallery for Islamabad Serena Hotel

Exterior
Lobby sitting area
Interior
Outdoor pool
Interior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Free airport shuttle
  • Parking included
  • Free WiFi

Explore the area

View in a map
Khayaban-e-Suharwardy G-5/1, Islamabad, Federal Capital Territory, 44000
  • Place, Supreme Court of Pakistan
    ‪20 min walk‬
  • Place, Rawal Lake
    ‪1 min drive‬
  • Place, Embassy of the United States of America
    ‪1 min drive‬
  • Airport, Islamabad (ISB-Islamabad Intl.)
    ‪29 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(21 reviews)
  • 374 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • 374 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Club King

Minibar, in-room safe, desk, laptop workspace

Executive Club King

8.0 out of 10
Very good
(8 reviews)
  • 390 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Executive Club Twin

  • 390 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Minibar, in-room safe, desk, laptop workspace

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 583 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Minibar, in-room safe, desk, laptop workspace

Presidential Suite

  • 2116 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Minibar, in-room safe, desk, laptop workspace

Executive Suite

  • 650 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 Bedroom

Premier Room, 1 Bedroom | Minibar, in-room safe, desk, laptop workspace

Premier Room, 1 Bedroom

  • 374 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Royal Club King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Islamabad

Islamabad Serena Hotel is located within a mile (2 km) of Supreme Court of Pakistan and Rawal Lake. This 5-star hotel welcomes guests with 387 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Embassy of Italy - 19 min walk - 1.0 mile
  • Supreme Court of Pakistan - 20 min walk - 1.1 miles
  • Rawal Lake - 1 min drive - 0.7 miles
  • Embassy of the United States of America - 1 min drive - 1.2 miles
  • Lake View Park - 1 min drive - 1.4 miles

Getting around

  • Benazir Bhutto Intl. Airport (ISB) - 35 min drive

Restaurants

  • ‪Canadian Club - ‬19 min walk
  • ‪Rakaposhi, Serena Hotel - ‬8 min walk
  • ‪BBQ Tonight - ‬3 min drive
  • ‪Marriott Executive Lounge - ‬4 min drive
  • ‪Zamana - ‬5 min walk

About this property

Islamabad Serena Hotel

Islamabad Serena Hotel features a full-service spa, an outdoor pool, and a gym. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Refrigerators, minibars, and coffee makers are other standard amenities.
Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Maisha Spa has 16 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Similar properties

Restaurant
Movenpick Centaurus Islamabad
  • Pool
  • Spa
  • Free airport shuttle
  • Parking included
9.2 out of 10, Wonderful, 150 reviews
$117 nightly
The price is $141
Mar 18 - Mar 19
Total with taxes and fees
Movenpick Centaurus Islamabad

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 2 coffee shops/cafes
  • 5 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Wild Rice
  • Zamana Restaurant

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center

Outdoors

  • Barbecue grill
  • Garden
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids, 1 year old and younger stay free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 2:00 PM—-5:00 AM
  • Check-out: noon
  • Minimum check-in age: 15
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for massage services, spa treatments, and private bath/onsen. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Islamabad Serena
Islamabad Serena Hotel Hotel
Islamabad Serena Hotel Islamabad
Islamabad Serena Hotel Hotel Islamabad

Frequently asked questions

Is free cancellation available at Islamabad Serena Hotel?

Islamabad Serena Hotel provides free cancellation on certain room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Islamabad Serena Hotel?

As of Mar 16, 2026, prices found for a 1-night stay for 2 adults at Islamabad Serena Hotel on Apr 5, 2026 start from $180, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Islamabad Serena Hotel?

This hotel is located in Islamabad, close to Supreme Court of Pakistan, Centaurus Mall, and Pir Sohawa. You'll also find Margalla Hills National Park and Rawal Lake within a short drive.

Will I be able to park at Islamabad Serena Hotel?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Islamabad Serena Hotel?

Maisha Spa is the hotel's spa and services include sports massages, prenatal massages, Ayurvedic treatments, and body wraps.

Does Islamabad Serena Hotel have a casino at the property?

No, Islamabad Serena Hotel doesn't have a casino.

Will I find an indoor pool at Islamabad Serena Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Islamabad Serena Hotel a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a garden-view restaurant, and a full-service spa.

Are there hot tubs at Islamabad Serena Hotel?

Yes, guests can enjoy a spa tub at this hotel.

Does Islamabad Serena Hotel feature a restaurant that includes a breakfast menu?

Yes, Islamabad Serena Hotel has 5 restaurants, and serves free buffet breakfast each morning.

Will Islamabad Serena Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Islamabad Serena Hotel.

Are there connecting rooms at Islamabad Serena Hotel?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Islamabad Serena Hotel?

The closest major airport to Islamabad Serena Hotel is Benazir Bhutto Intl. Airport (ISB), which is 21.7 mi away (35 minutes by car).

Can I book a room with a balcony at Islamabad Serena Hotel?

No, at Islamabad Serena Hotel, there aren't any guestrooms that list a balcony.

Does Islamabad Serena Hotel have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Islamabad Serena Hotel.

Islamabad Serena Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 173 out of 255 reviews
Rating 8 - Good. 46 out of 255 reviews
Rating 6 - Okay. 13 out of 255 reviews
Rating 4 - Poor. 11 out of 255 reviews
Rating 2 - Terrible. 12 out of 255 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Asim

Stayed 1 night in Dec 2025

6/10 Okay

Omran

Holding the hotel
Stayed 2 nights in Nov 2025

8/10 Good

Asim

Stayed 2 nights in Nov 2025

10/10 Excellent

naeem

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
yes
Stayed 1 night in Nov 2025

10/10 Excellent

Babar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great save the exceptional service, courtesy and respect one feels.
Stayed 6 nights in Nov 2025

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service
Good hotel. Need a car for going out. Too much security. Better to book near shopping area.
Stayed 2 nights in Nov 2025

10/10 Excellent

Simon

Stayed 4 nights in Nov 2025

10/10 Excellent

Zafar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing from check in to check out was top of the line. Facility was in excellent shape. Service was impeccable. Staff was professional to international standards. Felt very safe and welcomed . Highly recommend to stay at Serena Islamabad.
Stayed 2 nights in Nov 2025

10/10 Excellent

Aftab

Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience
Stayed 2 nights in Nov 2025

10/10 Excellent

Aamir, Thornwood

Stayed 1 night in Nov 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First rate hotel, with great restaurants and spa. The rooms are ready for a refresh but are very clean. Best hotel in Islamabad.
Stayed 1 night in Oct 2025

10/10 Excellent

Karim bhai

Stayed 3 nights in Oct 2025

10/10 Excellent

Hanif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the hotel. Perfect customer service to amenities.
Stayed 1 night in Sep 2025

2/10 Terrible

Shainoor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lack of housekeeping maintenance

Shower drain was too slow. Water was overflowing .
Stayed 1 night in Oct 2025

10/10 Excellent

Nasreen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay , kind attentive staff , attention to detail in every aspect. Looking forward to our next stay here.
Stayed 1 night in Oct 2025

4/10 Poor

Uzma

Traveled with family
Disliked: Staff & service, amenities
At first glance, the hotel looks grand and impressive. Many guests are amazed to find a place like this in Pakistan, and the property does stand out locally. However, for anyone who has travelled internationally, it’s simply on par with average high-end hotels abroad — elegant, yes, but not exceptional. It’s nice for Pakistan, not globally prestigious. What truly lets the hotel down is the staff and service. They are often standoffish, unhelpful, and occasionally rude. On the rare occasions they greet you warmly, it feels forced and insincere. There’s also clear bias — Western-looking guests receive noticeably better treatment, while others are largely ignored. The limousine service is a complete scam, with fares doubling for the same route under excuses like “different direction.” Tipping is also expected constantly — even basic courtesy feels tied to how much you pay. Even the “complimentary airport drop-off” policy is absurd. My mother didn’t need the 40-minute airport ride and asked to be dropped just six minutes away instead, planning to continue to the airport herself. They refused and made her pay, meaning she lost her complimentary transfer entirely. Food is average, lacking authentic Pakistani flavour, and even the tea is plain kettle tea. Overall, the hotel looks luxurious but lacks genuine hospitality. Beneath the polished image lies poor service, inflexibility, and favouritism — not worth the price.
Stayed 6 nights in Oct 2025

8/10 Good

Gabrielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are lovely. The room is nice. The provided cell did not work. The food was only ok - fairly salty on all meats. There is a dress code for breakfast inside so be aware. The provided “fruit basket” with the club room was two apples on a plate ;-). Overall a decent place with lovely surroundings.
Stayed 1 night in Oct 2025

2/10 Terrible

Gul, Brighton

Stayed 1 night in Oct 2025

10/10 Excellent

M Awais

Stayed 5 nights in Sep 2025

10/10 Excellent

M Awais

Stayed 4 nights in Sep 2025

10/10 Excellent

M Awais

Stayed 3 nights in Sep 2025

8/10 Good

Kashif

Stayed 1 night in Sep 2025

10/10 Excellent

Safeer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Chaudry Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Pervez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service 5star, breath taking views, i would recommend this place
Stayed 5 nights in Sep 2025

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