Best Western Islamabad Hotel

My wife stayed in thus hotel and had a terrible experience. The air conditioning system was broken and the hotel management did not pay any heed. The food was worse. The left over dinner was served in breakfast. I reported the matter to BW headquarters in USA, who enquired from the hotel management in Islamabad but didn't get any response from them..

We checked-in 4 rooms 233, 234, 235 and 246. My immediate supervisor is fond of "Bed Tea". I told him that this hotel provides complementary bed tea. He put the notice card outside room and also informed at the reception. But dears NO TEA was served at all. Secondly bathrooms are like pigeonhole. Only small size person around 5 ft only can take shower and stretch their hands and legs.

To begin with, I write this from a business traveler perspective. I am not from Pakistan, but I have stayed in hotels in over 25 cities around the world, and I am not overly critical. However, this hotel was really not good • They lied. The Expedia description says: “Hotel Features: Along with an outdoor pool, this hotel has a bar/lounge and coffee/tea in a common area. A manager's reception is free. • It does not have a pool. • In 4 days, I never found a bar or the “manager’s reception”. • The Internet barely exists. It is either off, or slow. • My Pakistani colleague described it as a “Community Hotel.” That’s probably right, in that they have a lot of special events, business groups, and students running around—and my room seemed to be in the middle of a number of rooms used for non-sleeping purposes like meetings and interviews. • Kids spent the night sleeping in the lounge, and it was common for them to be eating in the hall outside my room. • The room was drab—just kind of worn out. • My room smelled overwhelmingly of smelled of stale smoke. It was supposed to be a non-smoking room, but when they cleaned they sprayed a cheap air freshener for a second, then moved on. Pretty nasty. • No one eats at the restaurant—I did twice and regretted it. The food is so greasy your cholesterol level will spike. • There is major construction going on—it’s noisy, but the least annoying thing about the place. • I couldn’t wait to get out of there. I was unable to work much, and not able to sleep much either—there were little kids running outside my door until 2:30. All in all, it’s a lousy hotel…..but a good community center.

I decided to try out Best Western in Islamabad instead of my usual Marriott and Serena based on my experience of staying at Best Westerns in USA and Canada, and boy it was the worst hotel I have ever stayed in. The staff is also actively committing blatant fraud of which the Corporate office of Best Western should take notice. I had a confirmed reservation # 163362772 from the Best Western site for $99.75 TOTAL for the night of 20th December 2016. However when I reached the hotel the front desk manager Adnan claimed that that room was not available and he can but me up in a more expensive room at roughly $150 (not including taxes). I insisted that since I had a confirmed reservation from Best Western itself they were obliged to put me up for that rate that I reserved. Adnan held me hostage by saying that either I take that room for higher rate or there is no room; he also promised to do something about it the next morning. Later on the same Adnan embarrassed me and my guest by refusing the guest to go to my room for tea unless he could get a copy of the guest's ID card. I told Adnan that the guest was only coming for tea and not staying with me but he refused even for the guest to go to my room for 5 minutes. Adnana insisted it was a new law, which is a lie. It was only after a lot of heated exchange that he said "if the guest is not staying overnight then it's OK". I was planning to stay for 3 nights but decided to check out the very next day. At the checkout next day I insisted that Adnan adjust the rate to my confiremd rate but even after talking to, what Adnan claimed was, owner (Shafqat or something) they did not. In fact the bill had an extra PKR 3,000 which they could not explain. At first Adnan claimed that the extra amount was taxes, but the taxes were already included in the bill so they had to take it off. I will be sending a demand to the Best Western corporate in USA to be refunded the extra amount they charged me illegally. Bottom line: stay away from this hotel and if you do make sure you check the bill.

Ideal place for business meetings, short stays at a good silent area. The hotel has nice rooms, free Wifi, TVs etc. Food quality is not that good as you observe in Ramada etc. The hotel has good pick and drop facilities to airport. One of the cons of the hotel is that it is very hard to find taxis near the hotel.

The Best Western is in a safe area and is not the same high profile as other western hotels. The hotel provides good airport service - pickup and drop off, the staff are very friendly and helpful, the dining area provided good meals and variety, and the location is on a major transport route. At a time when many guesthouses are being closed this is a great option. It was reasonable in price however it is undergoing major renovations and will increase in costs in the future.

I stayed with family for 4 nights at this facility. Location was good with all areas very near like embassies parks and islamabad museums. Hotel is having newly refurbished rooms with tea make facility led TV and fridge. Washrooms were bit small but all place was clean and toiletries were regularly changed. Room service was good and prompt. We were given extra mattress and when ever I asked for room make up the service was prompt. Staff was very courteous and mostly smiling. Breakfast was having all al basics if not very lavish. Prices were quite reasonable as well

This is an excellent hotel in a separate location in Islamabad location wise but the food quality is not up to standard The hotel need renovation to give a new look It is suitable for party events having a good parking facilities for guests and beautiful gardening around

First time in Pakistan. Stayed in this hotel. Like it much. Nice interior, very friendly and gentle staff, speaking good English, Clean and cozy rooms. Far from city facilities, but taxi are cheap and fast!