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Hotel Bergcristall

4.0 star property
Family-friendly hotel with a full-service spa and free breakfast

Choose dates to view prices

Photo gallery for Hotel Bergcristall

Sauna, steam room, sports massages, massages
Standard Double Room, Balcony (Rubin) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Sauna
Indoor pool
View from property

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • Gym
  • Pool
  • Laundry

Explore the area

Map
Volderau 5, Neustift Im Stubaital, Tirol, 6167
  • Elfer Gondola
    ‪9 min drive‬
  • Grawa Waterfall
    ‪11 min drive‬
  • Stubai Glacier Cable Car
    ‪16 min drive‬
  • Innsbruck (INN-Kranebitten)
    ‪34 min drive‬

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Room options

View all photos for Superior Double Room, Balcony (Diamant)

Superior Double Room, Balcony (Diamant) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Double Room, Balcony (Diamant)

  • 377 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, Balcony (Rubin)

Standard Double Room, Balcony (Rubin) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Double Room, Balcony (Rubin)

  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony | In-room dining

Junior Suite, Balcony

  • 646 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

About the neighborhood

Neustift Im Stubaital

Hotel Bergcristall places you within a 10-minute drive of popular sights such as St. George Church and Elfer Gondola. This 27-room, 4-star hotel has a full-service spa along with an indoor pool and free in-room WiFi.

What's nearby

  • 4 Piste Krößbach Ski Run - 16 min walk - 0.9 miles
  • St. George Church - 8 min drive - 4.6 miles
  • Elfer Gondola - 9 min drive - 4.8 miles
  • Grawa Waterfall - 11 min drive - 6.8 miles
  • Stubai Glacier Cable Car - 16 min drive - 8.5 miles

Getting around

  • Matrei am Brenner Station - 26 min drive
  • Kranebitten Airport (INN) - 30 min drive

Restaurants

  • ‪Ski Alm - ‬15 min walk
  • ‪HERR KLAUS - Das Restaurant - ‬7 min drive
  • ‪Panorama Restaurant Elfer - ‬34 min drive
  • ‪Bottega No. 13 - ‬7 min drive
  • ‪Tyrol Cafe-Restaurant - ‬7 min drive

About this property

Hotel Bergcristall

Family-friendly hotel with a full-service spa and free breakfast
Hotel Bergcristall features a full-service spa, an indoor pool, and a gym. There's free parking and an airport shuttle for a fee. Helpful staff can provide tour or ticket assistance and a safe deposit box at the front desk. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and coffee/tea in a common area.
Guests can expect to find free WiFi and TVs with satellite channels. Beds sport pillow menus and bathrooms offer hair dryers. Balconies, safes, and phones are other standard amenities.
Recreational amenities at the hotel include an indoor pool, a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages and massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

English, German

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Ski shuttle nearby
  • Free self parking on site

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Mountain biking
  • Optional ski privileges
  • Playground
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • Arcade/game room
  • Baby monitor
  • Changing table
  • Free babysitting
  • Free supervised activities for children
  • High chair
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8:00 PM

Check-out

Check-out before 10 AM

Special check-in instructions

There is no front desk at this property
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation

Pets

  • This property welcomes pets for EUR 20 per pet, per day
  • Dogs only
  • 1 total (44 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 4.80 per person, per night. This tax does not apply to children under 15 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM—-8:00 PM
  • Check-out: 10 AM
For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Bergcristall Neustift Im Stub
Bergcristall Neustift Im Stubaital
Hotel Bergcristall Neustift Im Stubaital
Hotel Bergcristall Hotel
Hotel Bergcristall Neustift Im Stubaital
Hotel Bergcristall Hotel Neustift Im Stubaital

Frequently asked questions

Is free cancellation available at Hotel Bergcristall?

Hotel Bergcristall provides free cancellation on select room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Hotel Bergcristall?

As of Jun 5, 2025, prices found for a 1-night stay for 2 adults at Hotel Bergcristall on Jul 6, 2025 start from $280.26, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Hotel Bergcristall?

This hotel is located in Neustift Im Stubaital within a short 15-minute walk of 4 Piste Krößbach Ski Run. You'll also find Wipptal and Elfer Gondola within a short drive.

Will I be able to park at Hotel Bergcristall?

Yes, self parking is offered for free at the hotel. Electric car charging is also available for guests.

Is there a spa available at Hotel Bergcristall?

There is a full-service spa available for guests to enjoy and services include sports massages.

Does Hotel Bergcristall feature a casino on the premises?

No, Hotel Bergcristall doesn't have a casino.

Will I find an indoor pool at Hotel Bergcristall?

Yes, this hotel has an indoor pool.

Is Hotel Bergcristall a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does Hotel Bergcristall have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Hotel Bergcristall feature a restaurant that includes a breakfast menu?

Yes, Hotel Bergcristall serves free breakfast from its restaurant.

Will Hotel Bergcristall allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hotel Bergcristall for a fee of EUR 20 per pet, per day.

Are there connecting rooms at Hotel Bergcristall?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Bergcristall?

The closest major airport to Hotel Bergcristall is Kranebitten Airport (INN), which is 19.4 mi away (30 minutes by car).

Are there rooms with balconies that I can book at Hotel Bergcristall?

Yes, every guestroom at Hotel Bergcristall comes with a balcony.

Hotel Bergcristall Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 15 out of 20 reviews
Rating 8 - Good. 5 out of 20 reviews
Rating 6 - Okay. 0 out of 20 reviews
Rating 4 - Poor. 0 out of 20 reviews
Rating 2 - Terrible. 0 out of 20 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Spa and pool are fantastic and the food is amazing .
Stayed 6 nights in Apr 2019

10/10 Excellent

TJ, Stuttgart, DE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel close to Stubai Glacier

Hotel Bergcristal is the closest hotel to Stubai Glacier that will not crush your budget. Easy to book, Easy to find with a wonderful staff. The food is first class and prepared fresh for each meal by the resident chef / manager. OH - and I must mention - my son was absolutely THRILLED with the WIFI connection speeds! We will be returning to Hotel Bergcristal for more skiing.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, awesome location

Great stay, of all the details from staff, restaurant, rooms, and spa were well taken care of. I would definitely recommend this hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel in the Mountains

Great value for the money. The room was a bit small, but overall, very nice

10/10 Excellent

Gregory, Staffordshire England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

a warm welcome.

The hotel was ideally situated in the Stubai valley south of Innsbruck. our room looked up the valley towards the snow covered mountains. (Even in mid July). We were on a fly drive holiday and we had easy access to the Glacier and other alpine meadow walks. We booked half board and enjoyed excellent breakfasts and five course evening meals. The food was of a high standard and the Hotel was very clean. The staff were very welcoming and helpful. We would go back again.

10/10 Excellent

Werner, Mannheim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Esther

Traveled with partner
Liked: Cleanliness, staff & service
Wir hatten nur 2 Nächte gebucht und mussten umziehen. Das war bei der Onlinebuchung nicht ersichtlich
Stayed 2 nights in Apr 2022

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellente découverte

Parfait ! Prendre la demi pension car la qualité de la cuisine est excellente pour un surcoût modique. Nous avons été surclassé dans une chambre de 80m2... avec sauna.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Vielen Dank für den schönen Aufenthalt im Stubaital
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wellnesshotel

Super Hotel, gutes Essen und toller Service. Sehr schöner Wellnessbereich.
Stayed 7 nights in Jan 2019

8/10 Good

Chris, MUC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
+ überragender Service beim Abendessen + schöner Wellnessbereich - Chlorgeruch vom Pool im gesamten Treppenhaus und in den Fluren
Stayed 1 night in Nov 2018

8/10 Good

Anna, Pescara

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel carino e pulito. Le stanze sono troppo riscaldate ed u cuscini scomodi, per il resto tutto ok....piscina e zona relax bellissimi, personale gentile e disponibile, buona colazione abbondante e di qualità.
Stayed 1 night in Nov 2017

10/10 Excellent

Pasquale, Italy

Liked: Cleanliness, staff & service, property conditions & facilities

Wonderful location, very clean, excellent services

Location is highly recommendable for family, very close to all the attraction of Stubai valley. The Hotel is very comfortable and clean,food is excellent and very varied. Very discrete and nice the staff.
Stayed 6 nights in Jul 2017

8/10 Good

Annika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Siisti ja loistava palvelu

Siisti, loistava palvelu, hieno saunaosasto, erittäin rauhallinen hotelli ja ympäristö. Aamupala oikein hyvä, illallisessa hyvää yritystä jos pitää paikallisesta ruuasta.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Andre, WALHEIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel à recommander

Chambre très propre , acceuil chaleureux , petits déjeuner copieux .

10/10 Excellent

Stine, Odense

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hyggeligt hotel i Alperne

Super fint hotel i typisk alpe-stil. Meget smuk beliggenhed med udsigt til sne-klædte bjerge. Fint stort værelse med balkon. Indendørs pool i kælderen med mange fine faciliteter og udsigt til have. Fin restaurant med stor terasse. Aftensmad og morgenbuffet var god. Meget venligt personale.

10/10 Excellent

Hanspeter, Chur (Schweiz)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hanspeter Bundi

Wir waren sehr zufrieden und können dieses Hotel nur weiter empfehlen.

10/10 Excellent

milena e Giorgio, pesaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

esperienza unica

Personale cordialissimo. Abbiamo festeggiato il primo anniversario di matrimonio ed a sorpresa ci han fatto trovare un'intera sacher ed i fiori sul tavolo e la stessa cosa per il mio compleanno. Il centro benessere è bellissimo. La zona è stupenda