Mercure Tours Centre Gare et Congrès4.0 out of 5.0
Recent guest reviews
Our group of three was delayed in arriving in Tours without a reservation. We had had a pleasant experience at a Mercure hotel in Paris, so when we saw Mercure in Tours, we immediately went in to see if we could secure a room. Although it was very late--about 11:30 pm--the staff was very accommodating, finding us a very comfortable room, recommending some places to look for a meal, and offering to open up the bar if we wished to have a drink. At check-in we were offered a free full-menu breakfast the next morning, all because we were "senior citizens!" The food was delicious, the choices extensive. We cannot thank the staff at the Mercure Tours Centre Gare enough for a wonderful stay. We would highly recommend the Mercure to anyone traveling through Tours.
Spent 4 nights here recently as part of a Riviera travel group. Totally agree with lynncroft100 review in August.The only good point was that the receptionists seemed friendly. Otherwise a depressing ,grey modernist building at the back of the train station. Our room was small ,stuffy and noisy facing the main road. rooms facing the railway tracks were also noisy according to other guests. We asked twice for extra pillows but none were forthcoming. Bar is small and totally depressing as were the breakfast facilities =v. limited choice and not even toast! Breakfast arrangements were also chaotic and we had to fit in to a 30 min. time slot due to other groups staying there. This is certainly not a 4 star hotel and I will complain to Riviera travel for misrepresentation!
My sisters and I had stayed a little too long at a chateau in the Loire Valley and had not reserved a room for the evening. Little did we know how difficult it would be after 9:00PM in France to find a room for the three of us. Mercure Hotel not only provided us a very clean and nice room for a very reasonable price with us just dropping in at about 11:30PM, they had very kind and knowledgeable staff to help us. We got suggestions for getting a meal at mid-night and they would open the bar for us if needed. The beds were comfortable, space amble (considering there were 3 of us) and the bathroom very clean, lots of space and a good shower. If that weren't enough they offered us a free breakfast when we checked in as all of us were older than 62. ... and what a breakfast it was! The "cafe" alone made getting up for this breakfast more than worth while! Great eggs, croissants, yogurts, fresh OJ and plenty of help if needed. My sister that pretty much never eats breakfast got up for this one and left full!!! We cannot thank Mercure's staff enough for rescuing what appeared to be a very disastrous night's accommodations and turning it into a very good night's sleep and one of our best mornings. Thanks to all of you for your great work!
Stayed here as part of a Riviera Travel group holiday and was sorely disappointed with this hotel, its facilities, its location, and its breakfast. Astonished that it is even classed as a 4*! Who wants spend their holiday in close proximity to a train station with railway lines directly under their room with the subsequent noise of trains from 5am til midnight. The beds were like bricks, the towels thin, and toiletries consisted of tiny bar of soap and shower gel in a dispenser on the wall. A kettle was provided and also a dirty cracked cup! Breakfast was very poor with limited choice and budget ingredients. Our group was served breakfast in a separate room and were not allowed in the regular breakfast area. So I presume this is down to some cheap arrangement with Riviera Travel, who should be ashamed of themselves for even putting this awful hotel on their itinerary. It was also a long walk, in a not very salubrious area, to find an evening meal. So, unless you are an avid train spotter or need to catch an early morning train from the station, avoid this hotel!
The hotel is good: I've been in a double room for disables with my sister for three nights. Clean room, soft beds, clean bathroom, the towels were changed everyday and everything was at its place. Best position in the center of the city. The staff is composed by all young people, everyone was kind. The only problem has been the breakfast, for we were a group and group breakfast, I don't know why, is different from the one for individual guests. Really little breakfast, good but poor. Why these differences? In the end anyway I'm enough happy about this hotel.
I was based here for 4 nights, where this hotel was booked for me in advance on a group holiday...it was totally fine for the purpose...but not amazing, for those of you who like some 'wow'!! Plus points - it's 5 mins walk from Tours station and 10 min walk from main shopping district. Rooms are very clean, with all basic amenities (inc a fresh bottle of water every day), and a fridge. Breakfast was ok - basic but fine and filling. Downsides - no restaurant for the evening (although plenty of places to walk to). Bar very small. Railway just under the hotel - bring earplugs and it's fine....if not, then it may be a bother - some in my party did ask to move to the other side of the building...although noise late PM and early AM seemed minimal to me.
1 Location good..800 m from the City Hall 2 Hotel and rooms Old and dirty...for sure not 4 stars hotel 3 Personnel Polite...but they don't know too many things😂 4. Food Don't try the breakfast...boring and expensive...18 euros 5 Cleanliness...horror...smell a pee inside the toilet...higienic paper it is like napkins for nose...stupid manager
Room is spacious if you give them your Accor membership. Internet is free but if you want to connect to your work server is challening. Bed is spacious and soft. Washroom comes with standing shower. It has wings for family which is 2 room connects to each other with a big door. Kids friendly.
We stayed here overnight. Nothing much to see around the hotel when we explored the nearby establishments. It's a mainly residential neighborhood. The facilities were good and the staff spoke good English. They were courteous and helpful when we needed something although they seem to have been understaffed. We arrived together with another group of tourists and the staff didn't seem to be that many to cater to everyone. Overall, it's a good place for a short stay.
Hotel isn't what i'd normally associate with the Mercure brand. good location if you are using the Train station, it's on the doorstep. The room i had wasn't very good, was very cramped - had to stretch between the tv and the room table to get to the desk/aircon/window - clean and comfortable but very cramped and very noisy with an adjoining room. There are much better hotels in Tours for a little bit more money that are so much better. Staff very very good and breakfast pretty good!
Reviews from Trip Advisor
63% of guests recommend this hotelTotal of 695 reviews