Fairfield Inn By Marriott Indianapolis Northwest2.5 out of 5.0
Recent guest reviews
Best Hotel I've stayed at! Its not the Ritz, but its super clean inside and the staff is great. The manager checked us in around 3:30pm. He might have been understaffed, but stayed cool as a cucumber. He was also super polite to every customer every time I seen him in my 3 nights stay. The first morning I stayed there my iron didn't work so I left a note, and there was a brand new one waiting for me when I returned. The cleaning team (I didn't meet)remade the room perfectly to my liking. Breakfast was wonderful, the lady that works in the morning must have walked through every 5-10 min (depending on how busy it was) to check on the stock levels and wish each guest a "Good Morning". Shelly....You were my favorite. Shelly worked nights, then had to cover for someone else the next morning...Shelly, you save the day with my eye contacts situation. I wont give out the secret, but you should let Fastenal restock that first aid kit. All these people were great; you might want to have your elevator checked out, but 100% A++. To the guest, Trader Mills is good for a bar atmosphere, Abulaos (the Mexican place across the street) would be recommended, and also the wings at squealers (the brisket is overrated).
Shelly the Front desk gal is AWESOME!!! She remembers me by name every time Im there at check in. She works hard & puts in a lot of hours. She is Excellent at what she dose! Looking forward to seeing you all again soon.
This is an excellent location for shopping, dining, and any activity to suit your needs. We were on the third floor. I went out and did some shopping and returned to an elevator out of order. We had to do stairs. When I called the desk they were less than apologetic, stating yeah we know it's not working...and that was the full response. We needed more towels and linen for the sofa bed was told to come down and get them no one was available to bring them. I don't work there and we won't be returning to this location in the future.
From the time we walked through the door Shelly and Katara took excellent care of my grandmother and family, assisting us with everything we needed.Our experience at this location was awesome thanks to the great staff! We will definitely stay at the Fairfield Inn next time we vist Indianapolis!
Nice location and close to my meetings and it was great. But, the thing that made it great was the staff. Tomekia was the best. She was caring and made sure that service was great and the breakfast staff was very good. The employees made the difference. Will be back to this hotel in the future. Wonderful staff.
We enjoy staying at Marriott hotels. This Fairfield Inn was no exception. Rooms are spacious and clean. The bed and pillows are " the best"! The staff are pleasant and helpful ! My only concern at this hotel is the breakfast area. There was only one gentleman working in this hectic space. Many guests were pushing their way through to grab food items. It was not a pleasant experience. I had the thick oatmeal, served from a slow cooker. Most of the toppings , i.e. brown sugar, raisins , walnuts etc , served in disgusting looking containers that were either empty or of low amounts.
This was one small room. The sink had no space to put "stuff" (make-up, toiletries) and not one mirror anywhere else to get ready if my spouse was using the sink. Two towels--one for each. Just too small and no amenities. Breakfast was okay--ran out of coffee (ugh-not a great start to the day). Background traffic noise all day and night. Turned on the a/c under the window, but didn't work during the night. Just not a good experience. We're Marriott platinum, and this was not a great hotel. Staff was friendly, tho!
I enjoyed this hotel. Spotless, with a good lounge and big rooms. The staff are wonderful Tamara and David are brilliant, Tamara could run the whole thing on her own I think - full of energy and amazing with customers. The only issue is breakfast, which always runs out before everyone has eaten. Hopefully they sort that out because they will lose clients; in the meantime, get there early!
This is my 1st visit to this hotel. Hotel room was clean and comfortable to stay short. The hotel is located near to the major roads, so easy to reach from the airport. It is also very convinient to go to the near by mall in the other side of the street.
We are always wary of staying in hotels because the beds are not always comfortable for sleeping. But here, we both slept great! Room was very clean and quiet. Breakfast food was just okay. Oatmeal was not very good and probably instant, but they did have three fresh fruit options, which was great!
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 91 reviews