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Best Western Shrubbery Hotel

3.0 out of 5.0

Recent guest reviews

We stayed at this hotel whilst attending a wedding at the venue. The wedding was amazing and the venue was absolutely perfect.Our bedrooms were lush, with high quality bedding and toiletries. Breakfast was lovely and the young girl serving was so pleasant and friendly. What amazed me about the whole place was the attitude of the staff, everyone was so friendly and seemed genuinely interested in the bridal party and their guests. Well done everyone at The Shrubbery and thank you for making our stay so pleasant!!

I recently stayed at The Shrubbery on two separate occasions. Both visits were thoroughly pleasant in beautifully refurbished rooms. The staff were all pleasant and helpful. There was a lovely served breakfast and I enjoyed a light evening meal. Overall this was excellent value and I will definitely stay here again when travelling through the West Country.

I spent several days here and was surprised and delighted by the quality of service and catering. My room overlooked the car park and had a patio style glass door at ground level so privacy was not total, I consequently had to keep blinds and curtains drawn. However there was a large, bright and airy spotless bathroom with plenty of good quality towels. Staff were welcoming and efficient even with a large group plus functions occurring simultaneously. Food was great, fish dishes beautifully cooked and fresh vegetables plentiful. Breakfast was exceptional and included delicious kippers or smoked haddock, and scrambled eggs excellently cooked. My only niggle was that no healthy alternative to butter was available: this is unusual nowadays as so many of us have to avoid butter for dietary and/or health reasons. A very pleasant bar, and lounge area well supplied with a range of magazines, provided a relaxing central space. On my last morning, the young waitress did a sterling job of serving breakfasts to everyone in a large group with good humour and efficiency despite quite unwarranted complaints which placed her under unfair pressure. A delightful Hungarian member of staff insisted on helping me with my luggage. I would return to the Shrubbery any time. Well done!

My companion and I were visiting family in this lovely town. The hotel was just down the road from the family home which was under refurbishment. I have stayed at hotels all over the world and this was among the best. The only problem I had was that there is no lift. But the stairs had wide treads and a good handrail to help drag oneself upstairs! There are a few ground floor rooms but, sadly, they had all been taken before I booked. We arrived just before 1pm and the friendly receptionist said there was no problem in booking in even though slightly before the advertised check in time. A great start. The room was large. It was so good to see the detail that had gone in to making a good place to stay. Little things like face cloths in the bathroom and a rubber mat to put in the bath to make it non slippy. Lovely large bed and two armchairs and also a leather tooled desk for anyone wanting to work! Beautiful curtains too. We faced the back of the hotel looking out on to the delightful garden. Free and easy parking also. We had a bar snack - we knew we would be eating out with family in the evening - and it was first class. Breakfast was as big as you wanted it to be! And so nicely served. Altogether a class experience. I recommend a visit.

Attended a wedding here yesterday. Everything really nice. Biggest problem for me was the rubbish that was dumped in the space behind the wedding garden. Horrible view. Difficult to bake good photos wth that tip n the background.

We stayed for two nights. Well appointed beautiful hotel. Room 31 is a bit odd up in the attic. The restaurant is a bit limited. Busy hotel which hosts any local groups (rotary etc.). Room had an annoying fire exit sign which kept buzzing all night and had an awkward bathroom layout.

We checked in last weekend, it was a great experience stay with Best Western at Ilminster. Friendly receptionist and bar staffs. We have dinner at the Bar, very nice snack. In fact, we wanted to dine at the restaurant, unfortunately no vegetarian on main course. Therefore I have no other option, we have to go to the bar for our dinner, very nice and freshly cooked. Bar service was great and friendly. However, because of a wedding at the hotel, the whole night we can't sleep, lucky until 12 midnight, out room just right outside the function room. In fact, if the management knew they is a wedding function, they should check us more quiet room or far away from the noise. Therefore, do check with the hotel before check in. Great breakfast and lots of selection. Don't expected connection of internet is fast. usable.

Booked this last minute for the bank holiday weekend as our previous booking elsewhere let us down so I was quite nervous as to what to expect. I needn't have been. From arrival to leaving the people could not have been more friendly. The hotel is very nice. We had our little dog with us and he was made very welcome. We had room 26 which is upstairs at the back with stairs straight to the garden shared with the room next door. The room is huge with an equally large bathroom. Everything was spotless. Breakfast (in the little conservatory area as we had the dog which was not a problem at all, he was allowed in the bar as well) was lovely. We ate out a few nights and just had drinks and snacks in the bar which were very nice and reasonably priced. There was a wedding in the hotel on the Saturday but it still never felt busy and even though we were warned it may be noisy it really wasn't. We had a lovely time, Ilminster is a good base for exploring the surrounding areas. Thanks for a great stay.

It started out so nice...Great hotel, comfortable ...BUT... Unfortunately I just had to have picked the very day that they were having a wedding reception in the hotel...And guess what..We were put in the room that was the nearest to that reception/disco. At the top of the stairs opposite to the function room. Admittedly it did stop at 12 midnight, but we had had an early start (5.00am) so found it very annoying. Otherwise a lovely hotel, nice staff, lovely breakfast and evening meal. And of course ..I wish the newly weds all the best for the future. If you book this hotel............... But remember to check first if they have any function on during your stay !!

This is a delightful hotel where the staff are keen and greet you with a warm smile and are willing to sort thiongs out, such a plate of asndwiches mid afternoon even after normal serving times. The sandwiches served in generous portions with fresh salad. Our room overlooked the valley with car park below. Dining room intimate, but also areas which caters for larger groups for parties, celebrations etc.

Station Road Ilminster England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Concierge services

Best Western Shrubbery Hotel places you 4.2 mi (6.8 km) from Barrington Court. This 3-star hotel has 21 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking. Glastonbury Abbey is 25.7 mi (41.4 km) from this central Ilminster hotel.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception. Full breakfast is offered for a fee each morning from 7:30 AM to 9:30 AM.


All 21 rooms feature coffee makers, phones, and ironing boards. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Rooms also include desks.

Property features

Guests of Best Western Shrubbery Hotel enjoy access to free WiFi in public areas, 5 meeting rooms, and conference space. You can take advantage of free parking if you drive. Front-desk staff can assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a porter/bellhop and wedding services.

Room options

Standard Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Deluxe Room, 1 Queen Bed, Non Smoking (Four Poster Bed)

Queen 1 | Sleeps 2

Superior Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Superior Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

79% of guests recommend this hotel

Total of 264 reviews