Mercure Rennes Place Bretagne0.0 out of 5.0
Recent guest reviews
This is a great hotel at a reasonable price near to the centre of Rennes. I think it would be better if there were more power points in the room but this is a small thing. The breakfast was very good and the staff were very helpful. It is close to the centre of Rennes and all its attractions. It is also close to transit hub - subway and bus.
This was meant to be a restful weekend away. We pre-booked a double room for two people for two nights. Our room had towels for only one person. The hairdryer (a fixed wall attached one) had been removed and the staff at reception couldn't workout what to do. We were told to ask the reception staff for help on the next morning - strangely, they were able to quickly find a hairdryer in the cupboard in reception. Don't understand why the afternoon staff weren't aware. Worse was to come however! We could hear music when we returned to our room from dinner. This became louder after 10:30 pm and it seemed that the band was in the room with us! It was impossible to sleep until it finished in the early hours of Saturday morning. When we complained to reception on the Saturday morning, we were told that the young people like to dance! The same happened on Saturday night.....the music finished at 1:30am and then we had 30 minutes of people shouting and laughing as they noisily left the brasserie/bar underneath the hotel. The hotel staff were hopeless. They were not interested even when we complained during the night. Customer services sent us there standard reply when we formally complained Basically, they couldn't care less! If you want to get to sleep before 2am I strongly recommend that you stay somewhere else!!!!
The hotel is in need of some updates. The rooms are pretty old; and the air conditioning units are in disrepair. It is in a good location for walking around...old town is only 10 minutes away at most. The staff were friendly and the breakfast was included - very helpful before we got back on the road.
We stayed here for one night (had intended on two but decided when we saw the accomodation we wouldn't) whilst touring Brittany. On arrival I found I couldn't get my car in the Garage as the entry/exit is extremely tight and on a very steep slope. I felt they should have warned about this but in fairness reception did arrange for me to park in the courtyard. The hotel is a very old listed building but the public areas are very shabby and run down, in need of updating and not what we've come to expect from Mercure Hotels. The room and bathroom were also run down and shabby but the worst issue was that we found the air con was not working and it was 31 degrees outside. We were not advised about this and no fans were offered and therefore we spent one of the worst nights ever with hardly any sleep. When questioned, reception purely said the air con has been broken for some time but offered nothing to assist, which only made things worse in our minds. Breakfast was also a chaotic affair, the room is very small for the size of hotel and although there were not that many guests when we walked in we had to queue for coffee and to wait for items to be replenished. The hotel is in a prime position but unless Mercure decide to spend money to upgrade both the public areas and the rooms/bathrooms, I for one will not be returning.
It was hot. The hotel did not advise us on checkin that the airconditioning was not working in the entire hotel. Next morning the duty manager said he would find a hotel with working a/c. We asked about a fan. His reply: did you not have a fan?
Very poor attendance. Not provided what was expected and requested prior in the reservation. Air conditioning not working in the room. Nothing was done to support in any of the problems faced in that moment.
We were very disappointed in this hotel. It was small, no bar or Restuarant. The carpets throughout were worn and dirty as was the wallpaper. The bedroom carpet was stained and the wallpaper was discoloured around the aircon unit - which incidentally was not available for use as they had removed the controller! The bathroom, although a good size, was very tired and worn. The bed was comfortable. Very disappointing for a hotel of the Mercure brand. This hotel has so much potential, it's an absolute crime that its been allowed to get into this state. We will not be staying here again.
I've given a mark of average because there were a couple of things that really didn't justify 250 Euros, other than capitalism, for one of the nights. The room I had was clean and spacious on the 2nd floor, but it's looking very dated. Not enough lighting meant for a very romantic but impractical setting. The ironing facilities are a cheap half size folding board that makes it difficult to fit anywhere to iron a shirt practically. Housekeeping had dislodged the flush on my toilet when i came back to the room in the evening (constant running water) and i reported this to reception before going out for dinner. It wasn't fixed when i got back so i thought it easier to lift the lid off and do it myself. Again, when you've paid 250 Euros for one night, you're paying for the scarcity of the rooms in the town, not the luxury! Breakfast was plentiful and standard French cuisine but easily forgettable. The hotel staff were polite and helpful, and you can't beat the location for access to the central bus station.
The hotel is very close to the Place de la Republique, a "central place", easy to reach the shopping/walking streets, the old town, or the metro. I got an "upgraded room" which was quite big, comfortable. The breakfast was quite "simplist" but ok, if there is "croissant" and muesli, then I'm (almost) happy... :-)
Stayed here for two nights recently. The Room was fairly small and the toilet did not flush - we had to get this repaired. I don't know why that wasn't picked up on a quality control check before the room was given out. The stairs is vey steep and tight and the carpets are a bit dated. And we only had two pillows! Otherwise all was fine.
- Walking distance to Palais du Parlement
- Free WiFi in rooms and public areas
- Business center
Located in Centre within a short walk of Palais du Parlement, Mercure Rennes Place Bretagne is within a mile (2 km) of other popular sights such as Thabor Botanic Gardens. This 48-room hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and a business center. Centrally located in Rennes, the hotel is also a short walk from Halles Centrales and Rennes Cathedral.
Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
The 48 rooms have an array of amenities, including free newspapers, free bottled water, and ceiling fans. Guests can expect free WiFi and wired Internet, along with cable TV. Bathrooms have hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.
Mercure Rennes Place Bretagne features free WiFi in public areas, a business center, and express check-in. Self parking is available for EUR 13 per night. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. This hotel also has express check-out.
Reviews from Trip Advisor
29% of guests recommend this hotelTotal of 449 reviews