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Santa Smart Hotel

Property class: 3

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Photo gallery for Santa Smart Hotel

A spacious dining area with a wooden table and chairs, a sofa with cushions, and large windows offering a view of greenery.
A spacious room with wooden flooring, a large window, a wooden table, and a cabinet.
A rustic room with a hanging chair, a wooden bench, and a stone wall.
A traditional building with a brick facade, a wooden balcony, and a blue and white entrance.
A room with a massage chair, a sofa with floral cushions, large windows, and a wooden ceiling.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Av. Luís Massa, 1198, Ilhabela, Sao Paulo, 11630-000
  • Place, Praia do Sino
    ‪3 min walk‬
  • Place, Santa Tereza Beach
    ‪11 min walk‬
  • Place, Yacht Club de Ilhabela
    ‪16 min walk‬

Room options

View all photos for Standard Twin Room

A bedroom with a bed, a red blanket, a wooden staircase, and a window with curtains.

Standard Twin Room

  • 290 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Comfort Room

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Comfort Room

  • 247 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Suite

A bedroom with a wooden headboard, a bed with white linens, a bedside table with a lamp, and a window with curtains.

Family Suite

  • 322 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds
  • Free WiFi

View all photos for Deluxe Room

A hotel room with a bed, a TV, a window with curtains, a wooden headboard, and a view of the outside.

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Exclusive Room

A bedroom with a bed, a chair, a TV, and a mirror.

Exclusive Room

  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room

A bedroom with a bed, a television, a small table, and a chair.

Standard Room

9.0 out of 10
Wonderful
(4 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room Standard

Minibar, travel crib, WiFi (free), bed sheets

Room Standard

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room Luxury

Minibar, travel crib, WiFi (free), bed sheets

Room Luxury

  • 290 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Room Deluxe

Minibar, travel crib, WiFi (free), bed sheets

Room Deluxe

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • Sleeps 2
  • 1 Twin Bed and 1 Queen Bed
  • Free WiFi

About the neighborhood

Ilhabela

Located in Santa Tereza within a short walk of Santa Tereza Beach, Santa Smart Hotel is within a mile (2 km) of other popular sights such as Siriuba Beach. This 3-star hotel has 18 guestrooms and offers conveniences like free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • Yacht Club Santos - 2 min walk - 0.1 miles
  • Praia do Sino - 3 min walk - 0.2 miles
  • Santa Tereza Beach - 11 min walk - 0.6 miles
  • Yacht Club de Ilhabela - 16 min walk - 0.9 miles
  • Saco da Capela Beach - 5 min drive - 1.8 miles

Restaurants

  • ‪Restaurante Convés - ‬7 min drive
  • ‪Makai - ‬17 min walk
  • ‪Manjericão - ‬14 min walk
  • ‪Pescadora Cozinha do Mar - ‬8 min walk
  • ‪Sea Connection Ilhabela - ‬7 min drive

About this property

Santa Smart Hotel

Guests of Santa Smart Hotel have access to an outdoor pool, a children's pool, and free WiFi in public areas. There's free parking and an airport shuttle for a fee. Friendly staff can provide luggage storage, and also offer advice about sightseeing. Other amenities at this family-friendly hotel include a meeting room, an arcade/game room, and a library.
Guests can expect to find free WiFi. Other standard amenities include minibars and hair dryers. Change of towels is available on request.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A poolside bar

Things to do

  • Arcade/game room
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Outdoor pool
  • Travel crib

Conveniences

  • Luggage storage
  • Virtual front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • In a state park
  • Pool loungers

Spa

  • Massage
  • Spa services

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Built in 2002
  • Comprehensive food waste policy
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and lockbox information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Lockbox, private entrance

Pets

  • This property welcomes pets for BRL 150.00 per pet, per stay
  • Dogs and cats only
  • 2 total pets
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: BRL 150.00 per pet, per stay
  • Service animals are exempt from fees
  • Service fee: 10 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

VELINN Caravela Hotel Santa Tereza Ilhabela
VELINN Caravela Santa Tereza Ilhabela
VELINN Caravela Santa Tereza
Velinn Hotel Santa Tereza
Velinn Santa Tereza Ilhabela
VELINN Pousada Santa Tereza Hotel
VELINN Caravela Hotel Santa Tereza
VELINN Pousada Santa Tereza Ilhabela
VELINN Pousada Santa Tereza Hotel Ilhabela

Frequently asked questions

Are free cancellation options available at Santa Smart Hotel?

Santa Smart Hotel provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Santa Smart Hotel?

As of Aug 20, 2026, prices found for a 1-night stay for 2 adults at Santa Smart Hotel on Sep 20, 2026 start from $39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Santa Smart Hotel?

This hotel is situated in Santa Tereza within a 10-minute walk of Praia do Sino and Santa Tereza Beach. You'll also find Yacht Club de Ilhabela and Vila Beach less than a mile away.

Is there parking available at Santa Smart Hotel?

Yes, self parking is offered for free at the hotel.

Is a spa located at Santa Smart Hotel?

Spa services at the hotel include massages.

Does Santa Smart Hotel include a casino?

No, Santa Smart Hotel doesn't have a casino.

Is there an indoor pool at Santa Smart Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Santa Smart Hotel?

There are many amenities for couples at this hotel, including an outdoor pool plus some guestrooms feature a private hot tub and a fireplace.

Does Santa Smart Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Santa Smart Hotel have a restaurant with a breakfast menu?

Santa Smart Hotel offers free buffet breakfast each morning though there is no restaurant.

Does Santa Smart Hotel allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Santa Smart Hotel for a fee of BRL 150.00 per pet, per stay.

Does Santa Smart Hotel have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Santa Smart Hotel?

Yes, some guestrooms at Santa Smart Hotel offer a balcony.

Santa Smart Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 39 out of 76 reviews
Rating 8 - Good. 19 out of 76 reviews
Rating 6 - Okay. 9 out of 76 reviews
Rating 4 - Poor. 7 out of 76 reviews
Rating 2 - Terrible. 2 out of 76 reviews

8.2/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

ALEXANDRE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ficamos no quarto standart. O banheiro estava cheirando esgoto (não era cheiro de banheiro sujo). A torneira da pia está mal posicionada e a água escapa para os lados e molha o banheiro. O colchão é mole demais (parecia que o forro está solto) e o lençol não parava no lugar. O buffet do café tinha moscas demais, o que me incomodou um pouco.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Jair

Liked: Cleanliness, staff & service, property conditions & facilities
Café da manhã muito bom. Acomodações dentro do esperado. Funcionários muito educados e atenciosos. Piscina muito boa e limpa. Estacionamento um pouco apertado. Excelente custo benefício. Recomendo!
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, amenities
Lugar maravilhoso, muito confortável. Hotel fica pertinho da Vila de Ilha Bela para passear. Café dá manhã ótimo.. equipe muito atenciosa
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Camila

Liked: Cleanliness, staff & service
Limpeza
Stayed 3 nights in Jan 2026
Verified review

6/10 Okay

Lucas

A pousada é bem localizada próxima à Vila (centro histórico), porém precisa desesperadamente de uma reforma e melhor gerenciamento. No meu quarto não tinha toalha para tomarmos banho e só recebemos no dia seguinte, ou seja, no primeiro dia ou eu me secava com uma toalha de rosto ou usava a mesma que a minha esposa. O quarto também é velho, o banheiro minúsculo e ambos precisam de (bastante) manutenção. O café da manhã é ok, sem muitas opções de comida e ainda parece que é contado… nos 5 dias que fiquei hospedado não consegui comer um pão de queijo sequer, pois sempre acabava, demoravam pra repor, e quando repunham não passava de 6 unidades (aí ia alguém mais rápido e pegava tudo).
Stayed 4 nights in Jan 2026
Verified review

4/10 Poor

PATRÍCIA C

Disliked: Amenities
Quarto muito ruim . Não reflete as fotos . Chuveiro caia pouca água , quarto pequeno , mobília bem antiga , não tem o mínimo de conforto . Café da manhã razoável , bem simples . Não vale o custo benefício .
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simples e gostosa

Pousada simples, com cara de praia. Uma piscina grande, ensolarada o dia todo. Quartos gostosos ( precisam de um pouquinho de manutenção. As portas do armário não paravam fechadas). Café da manhã simples mas muito bom!
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Claudio

Liked: Cleanliness, staff & service
No café da manhã, falta queijo branco e suco de laranja. Na piscina falta o último degrau da escada, o que dificulta aos idosos sairem dela.
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

FELIPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia maravilhosa

Estadia incrivel. Quarto bem espaçoso e café da manhã com varias opções. Piscina bem cuidada e bastante espaço de estacionamento. Um bela sinuca e um lounge super confortável para fechar a noite.
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait pour visiter Ilhabela

Accueil sympathique. Très belle chambre, confortable. Le petit déjeuner très varié et très bon.
Stayed 4 nights in Oct 2024
Verified review

8/10 Good

Bete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A área de estacionamento precisa ser melhorada. pouco espaço para manobras.
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Ana Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pousada confortável e com time atencioso

Café da manhã gostoso, quarto confortável e espaçoso
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Murilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ideal para quem quer algo bom e confortável porém não quer usar a estrutura do local. Ponto positivo a equipe de funcionários são atenciosos
Stayed 3 nights in Aug 2024
Verified review

2/10 Terrible

Mirlene

Disliked: Cleanliness, property conditions & facilities, room comfort
O quarto é bem pequeno e bem velho ,cheira mofo,cama pequena e desconfortável,armário muito sujo,banheiro super apertado e tem aquele esquema de banheiro e chuveiro junto isso é bem antigo,terrível pra pessoa que tem alguma deficiência.nas fotos está muito direferente,café da manhã bem simples.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Nataly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Volto mais vezes

Foi uma experiência maravilhosa, excelente atendimento das moças da recepção! Só não gostei da porta do banheiro que é de vidro e tem insulfilme mas não esconde nada, se for viagem com amigos assim como fiz, isso pode deixar desconfortável. Café da manhã delicioso. Eu volto com certeza.
Stayed 3 nights in Jan 2024
Verified review

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort

Não vale o que cobra

A pousada é muito bem localizada, devido aos quartos todos ficarem de frente para a piscina e a extrema falta de educação de alguns hóspedes, fica muito barulho. O quarto estava com a cama quebrada e com cheiro de urina, o guarda roupas acomoda as roupas somente de uma pessoa, café da manhã muito fraco
Stayed 4 nights in Sep 2023
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness
Check-In confuso, houve demora no reconhecimento ou no processamento da reserva. Café, ok, mas no segundo de dois dias de estadia faltaram itens básicos como queijo, opções de suco, melhor capacitação do atendimento. Check-out, confuso também, não havia staff para recebimento das chaves.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização excelente! Adoramos ficar hospedados no local.
Stayed 2 nights in Apr 2023
Verified review

4/10 Poor

monique

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Custo benefício ruim

Muito velho é muito simples. Box do banheiro não cabia meu marido. Cama ruim . Café bom . Local bom . Mas precisa de um reforma. Sugestão: mudar o restaurante para cima onde tem a sala de jogos. Vai dar um upgrade maravilhoso. A vista e privilegiada nesse ambiente e fica as moscas . Ninguém usa .
Stayed 1 night in Dec 2022
Verified review

8/10 Good

Eliana

Liked: Cleanliness, staff & service, property conditions & facilities

Nível médio

O colchão era péssimo precisa ser trocado com urgência dormimos num buraco do que restou da espuma . Outra coisa que não gostei as toalhas não são trocadas diariamente. De resto o atendimento é excelente o café da manhã e bom. Localização boa. Lugar sossegado
Stayed 3 nights in Sep 2022
Verified review

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otima tirando a chuva
Stayed 2 nights in Apr 2022
Verified review

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

NÃO INDICO

Razoável
Stayed 3 nights in Nov 2021
Verified review

8/10 Good

Mateus

Liked: Cleanliness, staff & service, property conditions & facilities
Ótima localização, tamanho de quarto e banheiro bons. Entretanto, as portas das duas partes do banheiro são em vidro, o que favorece com que entre a claridade no quarto com o nascer do sol. Senti cheiro de mofo no quarto.
Stayed 4 nights in Oct 2021
Verified review

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um lugar maravilhoso eu e meu esposo fomos muito bem atendidos e cuidados amei, irei voltar futuramente.
Stayed 2 nights in Oct 2021
Verified review

10/10 Excellent

Rebeca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo hotel, confortável e agradável

Adorei, voltaria com certeza!! Fui eu meu noivo e nossa cachorrinha e foi tudo ótimo!
Stayed 3 nights in Oct 2021