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Iberostar Waves Herceg Novi -All Inclusive

4.0 star property

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Photo gallery for Iberostar Waves Herceg Novi -All Inclusive

Exterior
Lobby lounge
Desk, blackout drapes, free cribs/infant beds, free WiFi
Bar (on property)
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Herceg Novi, Igalo, 85347
  • Place, Igalo Beach
    ‪5 min drive‬
  • Place, Ulica Njegoševa
    ‪8 min drive‬
  • Place, Kanli Kula Fortress
    ‪9 min drive‬
  • Airport, Tivat (TIV)
    ‪50 min drive‬

Room options

View all photos for Double Room, Garden View

View from room

Double Room, Garden View

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 242 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room, Partial Sea View

Double Room, Partial Sea View | Desk, blackout drapes, free cribs/infant beds, free WiFi

Double Room, Partial Sea View

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 242 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room, Sea View

Desk, blackout drapes, free cribs/infant beds, free WiFi

Double Room, Sea View

9.6 out of 10
Exceptional
(5 reviews)
  • Sea view
  • 242 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | Desk, blackout drapes, free cribs/infant beds, free WiFi

Junior Suite, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 420 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Priority Location Sea View

Desk, blackout drapes, free cribs/infant beds, free WiFi

Double Priority Location Sea View

  • Sea view
  • 242 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room, Terrace, Garden View

Double Room, Terrace, Garden View | View from room

Double Room, Terrace, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 248 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room Single Use, Sea View

Desk, blackout drapes, free cribs/infant beds, free WiFi

Double Room Single Use, Sea View

  • Sea view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room Single Use, Sea View (Priority Location)

Desk, blackout drapes, free cribs/infant beds, free WiFi

Double Room Single Use, Sea View (Priority Location)

  • Sea view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room, Connecting Rooms, Sea View

Desk, blackout drapes, free cribs/infant beds, free WiFi

Double Room, Connecting Rooms, Sea View

  • Sea view
  • 495 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room, Connecting Rooms, Sea View

Desk, blackout drapes, free cribs/infant beds, free WiFi

Double Room, Connecting Rooms, Sea View

  • Sea view
  • 495 sq ft
  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room, Connecting Rooms, Sea View

Desk, blackout drapes, free cribs/infant beds, free WiFi

Double Room, Connecting Rooms, Sea View

  • Sea view
  • 495 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room, Connecting Rooms, Sea View

Desk, blackout drapes, free cribs/infant beds, free WiFi

Double Room, Connecting Rooms, Sea View

  • Sea view
  • 495 sq ft
  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room, Connecting Rooms, Sea View

Desk, blackout drapes, free cribs/infant beds, free WiFi

Double Room, Connecting Rooms, Sea View

  • Sea view
  • 495 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room, Connecting Rooms, Sea View

Desk, blackout drapes, free cribs/infant beds, free WiFi

Double Room, Connecting Rooms, Sea View

  • Sea view
  • 495 sq ft
  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room, Connecting Rooms, Sea View

Desk, blackout drapes, free cribs/infant beds, free WiFi

Double Room, Connecting Rooms, Sea View

  • Sea view
  • 495 sq ft
  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room, 2 Twin Beds

Double Room, 2 Twin Beds | Desk, blackout drapes, free cribs/infant beds, free WiFi

Double Room, 2 Twin Beds

  • 248 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Igalo

Iberostar Waves Herceg Novi -All Inclusive is located 1.8 mi (2.8 km) from Igalo Beach and within a 10-minute drive of Go Kart Herceg Novi. This 4-star hotel has 238 rooms and welcomes guests with free breakfast, a full-service spa, and an outdoor pool.

What's nearby

  • Igalo Beach - 5 min drive - 2.1 miles
  • Ulica Njegoševa - 8 min drive - 3.9 miles
  • Španjola Fortress - 9 min drive - 4.1 miles
  • Kanli Kula Fortress - 9 min drive - 4.3 miles
  • Old Railway Station - 10 min drive - 4.3 miles

Getting around

  • Tivat (TIV) - 62 min drive

Restaurants

  • ‪Coffee Novi - ‬8 min drive
  • ‪Gradska kafana - ‬9 min drive
  • ‪Fabrika Coffee - ‬9 min drive
  • ‪Popaj - ‬10 min drive
  • ‪Konoba Ilijada - ‬5 min drive

About this property

Iberostar Waves Herceg Novi -All Inclusive

Guests staying at Iberostar Waves Herceg Novi -All Inclusive enjoy access to a full-service spa, an outdoor pool, and a sauna. Free parking is included with your stay. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage. Other amenities at this all-inclusive hotel include free WiFi in public areas, meeting rooms, and a living plant wall.
Guests can expect free WiFi and TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Desks are also included. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a sauna.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna. The spa is open daily.

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  • Breakfast included
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The price is $184
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • In-room crib
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • Elevator (90 inch wide door)

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 1.00 per person, per night, up to 30 nights. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • In-room safe fee: EUR 3 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Air conditioning may be restricted to certain hours from September 01 to May 31 in accordance with national or local laws.
  • No rollaway or extra beds are available.

Property is also known as

Iberostar Herceg Novi Hotel Igalo
Iberostar Herceg Novi Igalo

Frequently asked questions

Is a free cancellation option available at Iberostar Waves Herceg Novi -All Inclusive?

Iberostar Waves Herceg Novi -All Inclusive offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Iberostar Waves Herceg Novi -All Inclusive?

As of Jun 7, 2026, prices found for a 1-night stay for 2 adults at Iberostar Waves Herceg Novi -All Inclusive on Jun 8, 2026 start from $329, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Iberostar Waves Herceg Novi -All Inclusive?

This hotel is located in Igalo, close to Igalo Beach, Kanli Kula Fortress, and Rose. You'll also find Old Railway Station and Regional Museum within a short drive.

Will I be able to park at Iberostar Waves Herceg Novi -All Inclusive?

Yes, uncovered self parking is offered for free at the hotel.

Is a spa located at Iberostar Waves Herceg Novi -All Inclusive?

There is a full-service spa available for guests to enjoy and services include facials, body treatments, and massages.

Does Iberostar Waves Herceg Novi -All Inclusive feature a casino on the premises?

No, Iberostar Waves Herceg Novi -All Inclusive doesn't have a casino.

Will I find an indoor pool at Iberostar Waves Herceg Novi -All Inclusive?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Iberostar Waves Herceg Novi -All Inclusive?

This beachfront hotel offers plenty of amenities for couples including a restaurant, an outdoor pool, and a poolside bar.

Does Iberostar Waves Herceg Novi -All Inclusive have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Iberostar Waves Herceg Novi -All Inclusive have a restaurant that serves breakfast?

Yes, Iberostar Waves Herceg Novi -All Inclusive serves free buffet breakfast each morning from its restaurant.

Will Iberostar Waves Herceg Novi -All Inclusive allow pets to stay for free?

No, pets aren't allowed at Iberostar Waves Herceg Novi -All Inclusive though service animals are welcome.

Does Iberostar Waves Herceg Novi -All Inclusive have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Iberostar Waves Herceg Novi -All Inclusive?

The closest major airport to Iberostar Waves Herceg Novi -All Inclusive is Tivat (TIV), which is 19.1 mi away (62 minutes by car). Another top airport is Dubrovnik Airport (DBV), which is located 16.4 mi away (34-minute drive).

Can I book a room with a balcony at Iberostar Waves Herceg Novi -All Inclusive?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy ocean and garden views.

Iberostar Waves Herceg Novi -All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 48 out of 87 reviews
Rating 8 - Good. 23 out of 87 reviews
Rating 6 - Okay. 11 out of 87 reviews
Rating 4 - Poor. 3 out of 87 reviews
Rating 2 - Terrible. 2 out of 87 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel, entertainment staff and breathtaking sea views.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Zan

Liked: Cleanliness, staff & service, amenities
FOOD IS HALAL the biggest helpful information i can give you this really helped our stay the staff is amazing particularly Mara who is so professional and had to deal with a very rude customer before me but remained polite and positive. the staff and their kindness and professionalism make the stay what it is
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Kira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely hotel, clean and comfortable, good food, friendly staff.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Halid

Liked: Staff & service, amenities, property conditions & facilities
Beautiful location, great food and service, and top animation team!
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were very helpful, even loaning us an adapter because I brought the wrong one. The lady in the spa was superb. While the pool was very cold, the sea was lovely to swim in. Food was good, plenty of choice. Drinks were great, and the entertainment was age appropriate, rifle shooting, table tennis, pub quiz etc. Great fun.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Jen

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff and facilities. We had a great time at this hotel. The beach is beautiful. The food was good and the staff were all very friendly. It is on quite a steep slope but we didn’t mind that at all. The water is crystal clear and there’s a ferry boat to take you across the bay to herceg novi.
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Paul

Liked: Property conditions & facilities, room comfort
Staff excellent. Entertainment was good. Food was average and repetitive even by AI standards. Room wasnt cleaned for 3 days.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good quiet holiday
Stayed 7 nights in Jun 2024
Verified

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel located in the bay of Kotor.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well appointed , excellent service , good food incredible deal for the price
Stayed 4 nights in Apr 2023
Verified

8/10 Good

Margrethe

Liked: Cleanliness, staff & service, room comfort

Beautiful location

Beautiful location, service minded staff, nice atmosphere, good restaurant, however buildings need some improvements and food/snacks in the beach bar can easily be better.
Stayed 1 night in Jun 2024
Verified

6/10 Okay

Dafydd

Liked: Cleanliness, staff & service, room comfort

Spectacular views, great staff- poor food tbh

Incredible location and views. The staff were lovely and lots of things to do. Rooms were great in general. Food is very poor tbh. Beer tastes weird from the tap and it’s not fully all inclusive. Pool is very small for the number of people. Sea pool is fab with spectacular views. TV was not usable for English speakers however we had no rain days so who cares. Unbelievable views and we’d come again but we’d budget to go out for food unless we learned they drastically improved the food
Stayed 7 nights in Aug 2025
Verified

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities
Liked staff very hardworking helpful and friendly . Disliked the many many steep steps.
Stayed 7 nights in May 2024
Verified

8/10 Good

Paidamwoyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a beautiful place, and we enjoyed our stay! Given that we opted for the all-inclusive option, it would also be beneficial to ensure guests can still order food outside the designated meal times. We went for dinner early, and later on in the evening, we were hungry, and there was no option for room service for us to order food!
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Kimone

Liked: Cleanliness
It was ok didn’t feel like a 4 start not enough options for food Accessibility is not good
Stayed 1 night in Jul 2024
Verified

8/10 Good

Niall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first all-inclusive break in many years, and it did not disappoint. The view from our balcony, across the water to Herceg Novi, was beautiful, and we never tired of it. The facilities were modern (we understand that the hotel was completed in 2019), and the cleaning staff, reception team and the activities hosts - were cheerful and welcoming. Special mention should go to Victoria, Nico, Omar and Gordana, but the whole team is excellent. The area which could be improved is the buffet catering. Although we were always able to assemble a tasty plateful (and appreciated that the restaurant has to cater for different nationalities and tastes) we decided to eat out a couple of times for variety.
Stayed 6 nights in Jun 2025
Verified

8/10 Good

Erkka

Liked: Staff & service, property conditions & facilities, room comfort

Jewel in a fairy tale landscape

The view is unbelievable! Excellent position of the hotel. Fantastic to swim in the sea and then enjoy good level all inclusive offer. Superb thanks to the very professional staff! They take very good of the guests with marvellous attitude and professional touch. A lot of activities to make us also move a bit! All the staff were great and remember to mention at least Ruslan, Nikola, Nikolas, Yazi, Mariela, Gabriela but forgetting many at the same time.
Stayed 7 nights in Jun 2024
Verified

8/10 Good

george

Liked: Cleanliness, staff & service
Having stayed at iberostar properties before. I was very disappointed with the quality of the food. Only one restaurant was available. The offerings while plentiful, were of low quality and poorly prepared. Staff was amazing. Location was gorgeous and room was well appointed. You cannot beat the views.
Stayed 3 nights in Jun 2023
Verified

2/10 Terrible

Theresa

Disliked: Property conditions & facilities
Lipstick on a pig resort. Ants everywhere, including in your bed. The worst cafeteria cheap food imaginable. Spend the extra money to stay anywhere else but at this property. It’s rundown, dirty, with the cheapest food and drink possible. Met some great people; who all agreed that the resort should be a 1 star.
Stayed 12 nights in Apr 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good, but we were really disappointed of the food. It was always the same, no varieties. The included drinks were from a machine (cheapest syrup), drinks in bottles cost extra. That was the biggest disadvantage and the reason we won´t recommend the hotel.
Stayed 8 nights in Aug 2024
Verified

6/10 Okay

Z

Great location but overpriced

I enjoyed my 2 night stay at Iberostar Herceg Novi, however I do not think it was good value for money with the all inclusive package. There wasn't a good variety of food and with most of it being buffet it was often luke-warm or tasted like it had been sitting there for a while. The cereals at breakfast tasted stale. The drinks selection was ok but they didn't have many options either. The location is stunning with great views over to the town and a cheap boat service is regular, but for the price I was disappointed.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful location

Beautiful hotel with stunning views over the sea and mountains. Very peaceful location. The hotel offers a taxi boat every hour for €5 which takes you to nearby towns Igalo and Herceg Novi. The food was surprisingly varied and tasty- definitely exceeded our expectations. Rooms were clean with good air conditioning. The only negative thing about the hotel is the ridiculous number of stairs and hills. We stayed in the garden view rooms which are at the top of the hill. The pool/sea/restaurant are at the bottom which makes for a sweaty climb back. There is a €15 cash deposit for each beach towel so take cash with you. The ATM in reception charged €5 to take out cash.
Stayed 7 nights in Jun 2022
Verified

8/10 Good

Frederick Garcia

Liked: Staff & service, amenities, property conditions & facilities
We loved the location and the peacefulness of it for sure. I was not a fan of staying on the first floor, and yes, if you have problems with your knees or hips, this will be a hike. The food was plentiful and tasty for the most part, but my concern is the lack of cleaning and sanitizing. Tables are not being wiped down after use, s&p container are not cleaned, servings spoons are too small and dirty. Condiments are also not wiped down at the buffet. I'm mentioning that because I had a super long hair fall on my omelet after using hot sauce. During busy hours, your table will be cleared off unless you leave a "personal item", which is not happening. I card saying still eating/done would be appropriate. Pool area is large (loved it), but chairs and cushions are never hosed off or cleansed in any way. There was a used bandage at the pool for all the days we spent there. Lady's WC had only 2 stalls, of which one is missing a lock. We loved being able to relax and enjoy some rays, but I would have to point out sanitary issues at buffet and pool when recommending this hotel.
Stayed 3 nights in Aug 2024
Verified

8/10 Good

Emma

Liked: Staff & service, room comfort

Beautiful views but …

Beautiful setting, and absolutely epic views. Full view across the bay. When paying for priority location Sea View, careful what room you get as there are large trees blocking the view, we had room 4311, and tree blocked view from right hand side, switched to 4304 on the other side and got the full view. It is out of the town (15-20 mins drive from Herceg Novi) not many amenities within walking distance other than a shop/chemist and restaurant. Hotel itself is beautiful, I would say some attention to detail is required in the rooms. We stayed in the Luna building (priority location) and the newest one, but some of the finishes let it down and the cleaning needs improving. Good choice of food and varies each night. Entertainment was ok but could have been better quality evening shows. WARNING FOR SUN LOVERS in October the sun goes behind the mountain at 2:30pm so either plan to drive round to Herceg Novi on the other side of the bay or catch the shuttle boat. THINGS IBEROSTAR NEED TO IMPROVE: All inc??? They charge 5€ per day for safety deposit boxes in YOUR room! And wanting 35€ refundable deposit PER pool towel! This is simply not acceptable for a 4 star hotel!!! Safes should be free to use and asking for large deposits for towels is ridiculous, just give people towel cards, and if they don’t return the towel card on check out, charge a credit card which should be taken at check in! Otherwise it just encourages people to end up using their room towels and ruining those.
View from 4304
View from restaurant
View from restaurant
Stayed 3 nights in Oct 2024
Verified

4/10 Poor

Filip

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Pros: The entertainment staff were purely awesome people. The Star Camp was especially great for my 5 year old daughter to play separately from us, and she looked forwards to it. There's great shows, and the rooms / venue is very clean, with spectacular views. The food was very good, but not as good as the genuine local cuisine. Cons: On the night of our checkout, my wife and I both woke at 4am with food poisoning at the same time. I recovered quicker, meanwhile she puked 13 times, and had severe stomach pains, and we went to the hospital. It is a buffet, but we were both very careful and selective with what we ate, and we'd only eaten at the hotel. At what would have been our checkout time, we were instead at the local hospital getting her an IV. The hotel manager came along to be helpful, but then the staff questioned me as to why the receipt didn't say "food poisoning" on it, and wanted to charge me an extra night because we were in no condition to checkout. But how could they know that, if the receipt was in my pocket? How did they know my medical records? The doctor had literally told me to my face, in clear words, food poisoning. So the manager clearly went with us to make sure that the discharge papers didn't say food-poisoning, to cover his own self. Anyhow, they let us spend the additional night for free in the end to recover, but I still lost the day, and paid $180 euros to rebook our flights to the next day. My guess, it was their water, not their food.
Stayed 8 nights in Jun 2024

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