Hotel Michlifen Ifrane Suites & Spa5.0 out of 5.0
Recent guest reviews
12 of us (8 rooms) have just stayed 2 nights at the Michlifen in Ifrane, the most expensive and least memorable of our excellent fortnight stay in Northern Morocco. In fairness my excellent Morocco Ground Handlers had warned me that most of their clients did not like the place but I decided to give the hotel the benefit of the doubt. Upon arrival we were informed that both pools were out of action (this had not been communicated to anyone beforehand despite the bookings having been in place for the best part of a year). Given that this resort's raison d'être is its facilities it was rather disappointing. Apparently it was because of 'works', but we did not see anyone working on either of them on either days. A real 5 star hotel would have kept one open while they worked on the other. I understand that we visited in Ramadan and that thus the hotel was rather empty but the closure of the pools looked suspiciously like a cost-cutting exercise, and yet we paid full price. We had a problem with the a/c in one of the rooms, we phoned down to reception and were told someone would come up to look at it. 2 hours later nothing! Went down, were assured again, waited again, ....! You get the point. The rooms are undoubtedly very nice and well appointed, but that is the least you would expect for the price. Of the 3 restaurants 2 were closed for 'works' (again an obvious cost-cutting exercise) so all meals took place in the speciality Moroccan restaurant but with a menu that also included a few dishes from the other 2 (A French fine dining one and a Brasserie). Food was perfectly fine but unfortunately the service was very inexperienced and with no supervision (actually we never saw any senior staff or management about). Examples of this: - at dinner some of us chose salads as starters, no dressing brought, had to ask for it, then only olive oil brought, had to ask for vinegar. ...! It all seemed to take forever. - a 55 minutes wait between placing orders and the food arriving (and we agreed to eat at 20:30h so that the staff could break the fast -Ramadan- at 19:40h, so no excuse there) Breakfast was particularly disorganised: - Toast and patisserie brought out but no dishes to put it on (I ended up actually going into the kitchen both mornings to grab 12 plates!) - Having to ask for butter after they had brought toast and when it should have been on the table already. - Asking for coffee with hot milk on the side and getting one without the other (both mornings and in different order just to make it more interesting). - Frankly they would be better off doing a buffet for breakfast as they try personalised service but fail miserably. Now these are only a few of many little things, and they would not matter if this were a small riad somewhere in the country, but it is not, it is supposedly a luxury hotel that charges MAD 4,500/night (about € 450/night). At one point, as I was feeling sorry for these inexperienced youngsters, I actually got the breakfast staff together in the kitchen and gave them a quick class in what is expected and the order of service (I own a travel company and spend my life in hotels and frankly I have never seen on quite so bad. We ended up referring to it as 'Faulty Towers' -the Brits among you will understand this reference-). The staff are perfectly pleasant young graduates from hotel & catering school but have been given absolutely no direction or instructions. The fault is not theirs, they want to please but are totally clueless, the fault lies with the non existent management who should be teaching them but do not even bother to turn up for work. Case in point: on our departure day I asked the charming but defeated-looking lady at the front desk to speak to the Manager, I purely wanted to make him aware of all the above. She rather embarrassedly told me that he did not start work until 09:00h, as we were departing at 09:30h I said I would return after 09:00. Of course he never turned up. At 09:15h I decided to fill the feed back questionnaire provided by the hotel and spent 15 minutes going into some detail. My point was not to complain but to make them aware of the many shortcomings so that they can be addressed. When I mentioned to the young lady that I was sure it would be binned she gave me a wry smile, which was as close to agreeing as she could possibly express. Ultimately the hotel is partly owned by the King and runs like a public body: very inefficiently. Management gets paid whether they are there or not, and being in the mountains (by the way the cedar forests around Ifrane are wonderful) no one is ever going to check. It was Ramadan and they just did not give a damn, but were very happy to charge full rates for the lack of facilities and service. I have since enquired from travel agents and was informed that most of their clients experience the same. All rather galling! My advice: go to Ifrane, walk in the wonderful cedar forests, but save your money and book into one of the cheaper hotels and eat out in town. You will still not get great service but at least you will not have paid through the nose for it!
Michlifen hotel was a beautiful experience, everything within cried coziness, luxury and holidays! the swimming pool and its view are just jaw dropping , but nothing compared to the rooms .will definetely come back .
Stayed here for four nights, fabulous facilities and great place if you like opulence and grandeur - the hotel fairly quiet so had the pool mostly to ourselves. Polite staff, immaculately clean and all needs catered for. However we found the drinks and food crazily expensive (£15 for a small can of Heineken from the mini bar). We chose not to eat at all in the hotel because of this and walked instead into Ifrane where there are plenty of nice eateries. Also, the hotel could be more eco-friendly, towel recycling not offered for example. Otherwise, an excellent option if you're not on a budget.
- Michlifen has one of the best indoor heated swimming pools, with a chimney and a glass roof that I have so far come accross. - We went for a weekend, the hotel and its services are so good that we didn't really get the time to go out and explore the town - We enjoyed our stay, the staff is friendly and professional and guests feel well looked after - We tried the French restaurant, la Grande Carte, the food and the service was very good, elegantly presented and the portions were the right size. - The moroccan restaurant, Almaz was also very good with quality service. The couscous was absolutely delicious and enjoyed by the entire family. However the lebanese cold mezze was a disappointment as the tabboulé and other mezze were not having a genuine lebanese taste, a bit tasteless really EXCEPT the houmous which was exceptionally good. Needless to say the breads, the different types of butter made at the hotel, the "home made" jams, and ofcourse the olive oil were out of this world. - Excellent hammam, spa and a fitness room with a coach who runs you through a complete exercise session. You can take your kids with you if you want to introduce them to exercises and learn how to use fitness gear adapted to their age.
My husband and I stayed at michlifen for the weekend . this hotel is just incredible , the service is amazing staff are very friendly and professional. the rooms design are gorgeous but a little bit small for a 5 stars hotel . the food is a must in the restaurants , we even asked them to make us a table in the middle of the snow to take our coffee and they did without complaining. the indoor pool is a dream , the contrast between snowing outside and being in your swimsuit inside is a must try
Amazing city, very clean with beautiful weather and nice atmosphere. A real heaven of peace. The hotel Michlifen is fantastic with breathtaking view and outstanding Spa. Not to mention the excellent food with one international restaurant and the Moroccan one. The staff is very friendly and very helpful. We had a fantastic stay and we will definitely come back.
My family and I stayed at Michlifen for a quick over night trip while touring Morocco. We absolutely enjoyed our time here at the hotel and could not thank the staff enough for the hospitality. We incurred a noise issue in our room due to a neighbor and lack of sound proofing to the specific room, but the management team at the hotel was very responsive, understanding, and accommodating in resolving the situation. The clearly were concerned with our issue and wanted to assist us in making sure we had a fantastic visit and future visits to come. Pros: excellent ambiance, fantastic food, multiple areas to relax, and the rooms are quaint Cons: pricey but worth the money
Beautiful hotel - luxury ! Wood everywhere and built for cold weather ! Amazing suites and beautifully kept. High quality stay but pricey for morocco. Def worth a touch of luxury though ! Not much to do around the area other than walks and parks. It's a very small town but beautiful and very European looking. They say it's a mini switz and it Def looks more in line with Austria or switz.
Dear morocco lovers Seriously one of the best spa in the world The stuff are friendly, got the best view if it's snowy I went there in winter time, were lucky it was snowy Have nice stay ... I hope u enjoy it
In previous stays in morocco, i had occasion to be in very good palaces. But this one is exceptional. Staff available everywhere and at any time ready to help you for anything. Cocktails in bar are excellent. A la carte restaurant service is very good. Waiters are profesional. Internal swimming pool is warm with exceptional views over external cold temperatures. The spa , massage and moroccan hammam with some local products is very good also. To resume: i recommend and i recommend
- Free WiFi in rooms and public areas
- Free valet parking
- Onsite dining
Hotel Michlifen Ifrane Suites & Spa places you 12.1 mi (19.5 km) from Annour Grand Mosque and 12.2 mi (19.7 km) from Jardin Ennour. This 5-star hotel has 71 rooms and welcomes guests with 3 restaurants, a full-service spa, and an outdoor pool. Berber Museum is also within a 30-minute drive of this central Ifrane hotel.
Enjoy dining at Grande Carte, one of 3 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 7:30 AM to 11 AM.
Hotel Michlifen Ifrane Suites & Spa's 71 soundproofed rooms provide furnished balconies, minibars, and safes. 42-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Phones are also standard.
Guests of Hotel Michlifen Ifrane Suites & Spa enjoy a full-service spa, an indoor pool, and an outdoor pool. You can take advantage of free valet parking if you drive. A multilingual staff is on hand to assist with dry cleaning/laundry and concierge services. Other amenities at this ski hotel include a health club, 3 spa tubs, and a sauna.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 280 reviews