See all properties

Apartamentos Estrella del Norte

3.0 star property
Family-friendly hotel with a coffee shop and a restaurant

Choose dates to view prices

Photo gallery for Apartamentos Estrella del Norte

Studio, 1 King Bed, Terrace, Sea View | View from room
Panoramic Apartment, 2 Bedrooms, Balcony, Sea View | Living area | 32-inch flat-screen TV with satellite channels, TV
Honeymoon Suite, 1 King Bed, Hot Tub | 2 bedrooms, Egyptian cotton sheets, premium bedding, down comforters
Outdoor spa tub
Panoramic Apartment, 1 Bedroom, Balcony, Sea View | Private kitchen | Full-size fridge, microwave, toaster, highchair

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Pet friendly
  • Breakfast available
  • Kitchen
  • Laundry

Explore the area

Map
Carretera del Amparo, 75, Icod de los Vinos, Tenerife, 38430
  • Ancient Dragon Tree
    ‪12 min walk‬
  • Drago Park
    ‪12 min walk‬
  • Tenerife Beaches
    ‪6 min drive‬
  • Tenerife (TFS-Tenerife South)
    ‪54 min drive‬

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

View all photos for Superior Apartment, 2 Bedrooms, Terrace, Sea View

Superior Apartment, 2 Bedrooms, Terrace, Sea View | Terrace/patio

Superior Apartment, 2 Bedrooms, Terrace, Sea View

  • 700 sq ft
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Panoramic Apartment, 2 Bedrooms, Balcony, Sea View

Panoramic Apartment, 2 Bedrooms, Balcony, Sea View | Living area | 32-inch flat-screen TV with satellite channels, TV

Panoramic Apartment, 2 Bedrooms, Balcony, Sea View

  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Panoramic Apartment, 1 Bedroom, Balcony, Sea View

Panoramic Apartment, 1 Bedroom, Balcony, Sea View | 2 bedrooms, Egyptian cotton sheets, premium bedding, down comforters

Panoramic Apartment, 1 Bedroom, Balcony, Sea View

  • 538 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Suite, 2 Bedrooms, Terrace, Ocean View

Family Suite, 2 Bedrooms, Terrace, Ocean View | 2 bedrooms, Egyptian cotton sheets, premium bedding, down comforters

Family Suite, 2 Bedrooms, Terrace, Ocean View

  • 861 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Economy Apartment, 1 Bedroom, Kitchenette

2 bedrooms, Egyptian cotton sheets, premium bedding, down comforters

Economy Apartment, 1 Bedroom, Kitchenette

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Apartment, 1 Bedroom, Kitchenette

Family Apartment, 1 Bedroom, Kitchenette | Living area | 32-inch flat-screen TV with satellite channels, TV

Family Apartment, 1 Bedroom, Kitchenette

  • 484 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Superior Apartment, Terrace, Sea View

Superior Apartment, Terrace, Sea View | Terrace/patio

Superior Apartment, Terrace, Sea View

  • 592 sq ft
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Honeymoon Suite, 1 King Bed, Hot Tub

Honeymoon Suite, 1 King Bed, Hot Tub | 2 bedrooms, Egyptian cotton sheets, premium bedding, down comforters

Honeymoon Suite, 1 King Bed, Hot Tub

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Outdoor pool

Iberostar Heritage Grand Mencey

Santa Cruz de Tenerife
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 1,002 reviews
The price is $162
$151 nightly
$162 total
Total includes taxes and fees
Jul 13 - Jul 14
Iberostar Heritage Grand Mencey

About the neighborhood

Icod de los Vinos

Apartamentos Estrella del Norte places you within a leisurely stroll of Ancient Dragon Tree and San Marcos Church. This 3-star hotel welcomes guests with 28 rooms and conveniences like free in-room WiFi, free self parking, and a free children's club.

What's nearby

  • Ancient Dragon Tree - 12 min walk - 0.7 miles
  • Drago Park - 12 min walk - 0.7 miles
  • Wind Cave - 4 min drive - 1.5 miles
  • Playa Moreno - 5 min drive - 2.1 miles
  • Tenerife Beaches - 6 min drive - 2.8 miles

Getting around

  • Tenerife South Airport (TFS) - 52 min drive

Restaurants

  • ‪Playa de San Marcos - ‬6 min drive
  • ‪Lekkery - ‬13 min walk
  • ‪Los Faroles - ‬1 min walk
  • ‪La Parada - Casa de Comidas - ‬13 min walk
  • ‪Mirador de Garachico - ‬9 min drive

About this property

Apartamentos Estrella del Norte

Family-friendly hotel with a coffee shop and a restaurant
Apartamentos Estrella del Norte features free WiFi in public areas, conference space, and a free kid's club. There's free parking if you drive. The front desk has multilingual staff that can help with securing valuables, tours or tickets, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this family-friendly hotel include coffee/tea in a common area, a library, and express check-in.
Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Tempur-Pedic beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include kitchens, refrigerators, and microwaves. Limited housekeeping is available.
The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, German, Spanish

Similar properties

Garden

Oasis Hill Botanical Garden

  • Pool
  • Kitchen
  • Free WiFi
  • Outdoor Space
10.0 out of 10, Exceptional, 2 reviews
$101 nightly
The price is $108
Jun 29 - Jun 30
Total includes taxes and fees
Oasis Hill Botanical Garden

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 8:30 AM to 10:00 AM for a fee: EUR 7 for adults and EUR 5 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • LOS FAROLES

Things to do

  • Billiards/pool table
  • Free children's club
  • Library
  • Playground
  • Shopping

Family friendly

  • Baby bath
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • High chair
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Trampoline

Conveniences

  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (limited availability)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2003
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Limited room service
  • Microwave
  • Toaster

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 10:00 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for EUR 20 per pet, per stay
  • Dogs only
  • 1 total (33 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for EUR 15.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 7 for adults and EUR 5 for children
  • Pet fee: EUR 20 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 15.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 15
The front desk is available during limited hours, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector and a smoke detector.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.

Property is also known as

Apartamentos Estrella Norte
Apartamentos Estrella Norte Aparthotel
Apartamentos Estrella Norte Aparthotel Icod de los Vinos
Apartamentos Estrella Norte Icod de los Vinos
Apartamentos Estrella Del Norte Hotel Icod De Los Vinos
Apartamentos Estrella Norte
Apartamentos Estrella del Norte Hotel
Apartamentos Estrella del Norte Icod de los Vinos
Apartamentos Estrella del Norte Hotel Icod de los Vinos

Frequently asked questions

What's there to see within easy reach of Apartamentos Estrella del Norte?

This hotel is located in Icod de los Vinos, a short 13-minute walk from Ancient Dragon Tree and also 14 minutes on foot from Drago Park. You'll also find Tenerife Beaches and Wind Cave within a short drive.

How much does it cost to stay at Apartamentos Estrella del Norte?

As of Jun 26, 2025, prices found for a 1-night stay for 2 adults at Apartamentos Estrella del Norte on Jul 6, 2025 start from $95.23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Apartamentos Estrella del Norte?

Yes, self parking is offered for free at the hotel.

Does Apartamentos Estrella del Norte include a casino?

No, Apartamentos Estrella del Norte doesn't have a casino.

Is there an indoor pool at Apartamentos Estrella del Norte?

No, there is no indoor pool at this hotel.

Is Apartamentos Estrella del Norte good for couples?

There are many amenities for couples at this hotel, including a bar and an ocean-view restaurant plus some guestrooms feature Champagne service.

Are there hot tubs at Apartamentos Estrella del Norte?

Yes, some guestrooms at this hotel feature private indoor spa tubs.

Does Apartamentos Estrella del Norte have a restaurant that serves breakfast?

Yes, Apartamentos Estrella del Norte serves buffet breakfast for a surcharge each morning at LOS FAROLES.

Does Apartamentos Estrella del Norte allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Apartamentos Estrella del Norte for a fee of EUR 20 per pet, per stay. The property also provides food and water bowls.

Does Apartamentos Estrella del Norte have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Apartamentos Estrella del Norte?

The closest major airport to Apartamentos Estrella del Norte is Santa Cruz de Tenerife (TFN-Tenerife North), which is 28.5 mi away (34 minutes by car). Another top airport is Tenerife South Airport (TFS), which is around 23.3 mi away.

Are there rooms with balconies that I can book at Apartamentos Estrella del Norte?

Yes, some guestrooms at this hotel offer either a furnished balcony or a deck where guests can enjoy ocean or mountain views.

Does Apartamentos Estrella del Norte have a wedding venue?

Take advantage of the wedding venue at Apartamentos Estrella del Norte if you plan to say "I do" during your trip.

Apartamentos Estrella del Norte Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 34 out of 162 reviews
Rating 8 - Good. 50 out of 162 reviews
Rating 6 - Okay. 46 out of 162 reviews
Rating 4 - Poor. 23 out of 162 reviews
Rating 2 - Terrible. 9 out of 162 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Edlin

Stayed 7 nights in Feb 2024

10/10 Excellent

Eric, Minneapolis

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this place, despite some eccentricities. Estrella del Norte is run by a few generations of a Canarian family, and feels like a family-run establishment. The building is somewhat dated, but boasts fantastic views both ways, of the sea and nearby Teide volcano. They keep it spotlessly clean, and are very welcoming. I stayed in what they called the Honeymoon Suite, top floor. My room had balconies on both sides. One of the eccentricities was a hot tub in the room that also served as the kitchen and living room. This isn't a criticism; just an observation. I was ill for the first part of my stay, and extended my stay twice. The owners were very accommodating of me, and they earned my gratitude. They also provided, free of charge, a litterbox for my cat, who travels everywhere with me. The hotel is on a block that serves as a de facto resort compound. It's a little bit uphill from the central area of Icod, but is self-contained. The reception has a small shop with necessities like snacks and soft drinks and booze. Just around the corner, on the same block, there is a full-service restaurant (Los Faroles). I'm not sure if it's affiliated with the hotel, but I ate a lot of my meals there. They serve massive portions of Canarian food at excellent prices, and are one of the few places open on holidays. I would definitely stay here again.
Stayed 5 nights in Jan 2024

6/10 Okay

Md Ashraf Ul

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everything was very good . Check -in and check-out was very easy . They housekeepimg was very good . But I would like to suggest that they should change the pillows and blanket . Even though it was clean but they look like it has been used for too long time and there are some permanent stains on the covers . And pillows became so hard .
Stayed 7 nights in Feb 2024

10/10 Excellent

Renata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it is a great place to stay if you want to be closer to real Tenerife.. A car is essential as walking to amenities is rather difficult due to how steep the area is. Me and my partner really liked the location- we still remember those morning coffees with amazing views into the ocean. The apartment itself was quite spacious and it had all we needed. The only negative was the bed- very squeaky at every move - the bed screws need a little grease and that should solve the problem. Wi-Fi was good in the living room and on the balcony, but not great in the bedroom itself.. The staff very friendly.. There’s is a restaurant on site that serves food and drinks at very reasonable prices..
Stayed 7 nights in Mar 2023

8/10 Good

Sandra

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The appartment was spacious and suited our visit. It was plenty of space for three people, staff was very nice and helpful. It had almost all necessary kitchen accessories (except cutting board) very nice view trough the balcony. The only minus was that there was no heating and the room felt cold inthe mornings and evenings.
Stayed 6 nights in Jan 2023

10/10 Excellent

Lorenzo

Stayed 1 night in Jan 2023

10/10 Excellent

Susan, Los Gatos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful room with 4 beds, as requested. It included a deck with an amazing view down to the ocean. We were pleased to find the adjacent restaurant open for dinner.
Stayed 1 night in Oct 2022

6/10 Okay

Aravind

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The location is beautiful, mountains on one side and sea on the other. WiFi signal is terrible in the rooms and works well in the corridor. Overall the place is okay for the price !!!
Stayed 2 nights in Apr 2021

2/10 Terrible

SteveK., Boston

Traveled with partner
Disliked: Cleanliness, amenities
The septic was backed up and the room stank to the point of nausea. Had to cancel and book elsewhere. Also you can't flush toilet paper so all your wipes had to be put in be the bin next to the toilet. The hotel kitchen was an unbelievable disaster. The owner left her 11 year old daughter who doesn't speak a lick of English at the front desk so check in was difficult to say the least.
Stayed 7 nights in Dec 2019

10/10 Excellent

Shay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for couples

At first we came to the place and the lady at reception didnt find our reservation. Then she told as that all the rooms are booked, so insted, she gave as the suite at the same price. The room was great, clean, small but comfortable, with great view!
Stayed 1 night in Sep 2018

2/10 Terrible

Vicky, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noone in the reception took us about 10 min to find a person who could check us in. Got the wrong room to start with two single beds pushed together instead of king bed. The second room got broken shower handle, black mould in the fridge and and the balcony rail very badly installed- you could use it as a swing instead. No internet connection in a room just on the balcony and very poor. Left after a few hours as soon as secured another hotel. Very disappointed how the owner responded to our complaint. View to die for as long you do not look down- they were getting a new patio just below our balcony.
Stayed 14 nights in Jun 2018

6/10 Okay

buck66, london

Ok for one night

Stayed here for one nite due to an early arrival date into Tenerif the hotel is very remote a basic. Our room was extremely small you could just walk around the bed. There is very little in the way of restaurants in this area so you are committed to use hotel resturant which is reasonably priced. I would not recommend booking a room if staying more than a few days apartments are available.
Stayed 1 night in Dec 2017

6/10 Okay

Craig

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Could have been nice.

On arrival my booking was cancelled and had to pay more. Three people of my party were bitten by something during the night. The beds were very hard. Breakfast was €7 each and was really not worth it. It could be a nice hotel, but sadly I won’t be coming here again. The flashing pharmacy light outside was a real irritation.
Stayed 1 night in Nov 2017

8/10 Good

dyl, uk

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely cosy hotel.

Food very good and staff helpful. Only one fault and that was the bed. Very hard and uncomfortable.
Stayed 10 nights in Sep 2017

8/10 Good

kevin, london

Liked: Cleanliness, staff & service

Beautiful building.Well situated.

Most things about the apartment was fairly good,but the central heating did not work all of the time and being January this was a problem,Although the staff were most helpful this caused a problem.Saying that we would not hesitate in returning as the location being close to Garichico and not too far from Puerto de la crus was a plus.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Canarian apartments in Icod del los Venos

Guests are very much left to work it out for themselves. Arrived late at night, reception office locked. Wandered around and was 'found' by staff so we could check in. Apartment was basic. Very very hard mattress. Poor internet reception cover. The views of tenerifes coastline from the balcony were it's only positive feature, it was a very clean room and there was plenty of parking. Continental breakfast on offer in the morning 7 Euros. Adequate but with very limited choice.

8/10 Good

Arthur

Liked: Cleanliness, staff & service, room comfort

Comfortable, clean apartments.

Enjoyed our 3 nights. Accommodation a little tired. Bring a small multitool! Breakfast on offer at Euros 7 - basic but ok. Excellent sea views although north facing and so not much sun.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort

Quiet apartment

Quiet, family run apartments. Not the flashiest place, but comfortable. We enjoyed our stay there.

8/10 Good

Steve, Shropshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with lovely views

We had a quiet sunny week in December - ideal for visiting

10/10 Excellent

Malcolm, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Hotel

Thoroughly enjoyed my stay with excellent accommodation and fine food in the linked Los Faroles restaurant. The staff were always helpful. Provided you have your own transport,the venue is well located for visiting the rest of Tenerife and just a few kilometres drive from the very attractive Garachico and not that far from Puerto de la Cruz. You do need to be fit to climb back from Icod itself if walking into town, but steep inclines in Tenerife are the norm ! A number of the fellow residents had chosen the venue for access to the hiking trails, but again the hotel works if you are just looking for a bit of pampering.

10/10 Excellent

Ryan, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy, comfort and solitude

The family owned Estrella Del Norte was a very warm experience and had impressive service for such a short staff (the family). For those looking to get away from the city life and to be alone with your loved one, this place is the ultimate recommendation. The food at the hotel restaurant is some of the best food you will be able to try while on Tenerife and definitely is a hidden gem on the island. A pleasant walk to the center of Icod De Los vinos is a nice way to start a morning and there is a healthy amount of things to enjoy in the area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel

lovely hotel...but car is nesesarry.cos there I nothing around..but everything is 30 min drive away..well worth going there..its cheap it has fantastic vie.very quet.we coming back again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice spot

We were left without a place to stay after we cancelled our reservation at the hotel where we were staying. The stay at estrella lifted our spirit, it is located above Icod del los vinos, not in the best spot ever, but it over looks the seaand has the most beautiful views from its sppartments. The service was superb. And so was dining at it's restaurant. Overall we enjoyed our stay.

8/10 Good

Vijay and Maya

Liked: Cleanliness, staff & service

good frindly and helpful staff

Nice accomodation/flat, could do with a heater in the winter, felt cold in the nights. Shower needs updating. Very poor flow from the shower. Could have had a microwave oven as we were self catering, but did provide us with a toaster and a kettle upon request. Very helpful and polite staff both Robert and Naomi. Dinner at the restaurant was good and tasty. Good travel/tourist advice from Robert and Naomi. Generally satisfied with the service.

2/10 Terrible

Ian, Glasgow

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel was overbooked.

When we arrived we were informed that we could not have the room we booked 2 months in advance because the hotel was fully booked. Instead they would give us an upgraded apartment in a property they owned a short distance away ( 1.5 miles). On reflection we should have demanded our money back at this point. It had a nice terrace but had only one working 400W heater and very cold. Sheets looked moth eaten. There was no hot water morning 1, no water at all morning 2 and the warm water pressure so low that you could not have a decent shower. The shower head was broken off the wall. The decor was not good and the TV didn't work. After 4 days of this we eventually got the room we had booked in the apartment complex but only after a lot of argument with the manageress who seemed to suggest that our complaints were frivolous. She clearly didn't quite grasp how angry we were with her because on our first evening in our nice apartment she came to our room to ask us if we could move out to make way for another couple who had no TV in their room and who found it impossible to sleep without a TV. Its sometimes hard to not be abusive. So our holiday consisted of 4 days in a substandard apartment we would never have booked and 3 days in the apartment we actually booked which was OK. Would I return? No.