Apartamentos Playasol My Tivoli

When arrived at the hotel we were told that our room was not available. They wanted to move us to a hotel 10 minutes away which was a major inconvenience. Because we demanded our room that we booked they gave us a room that was disgusting. We booked a 3 sleeper with 2 bathrooms. The bathroom located next to the kitchen smelt of urine. The toilet did not work nor was it cleaned and was filled with urine. The bathtub had cockroaches in it. The room wall had vommit residue as well. Further to that we left out our tag for our room to be cleaned and that did not happen. We also requested a late checkout through bookings.com had confirmation in email but on the day of checkout they literally kicked us out with the cleaner standing at the door knocking every 5 minutes. Extremely disappointing because it's a great location but did not want to spend any time in that disgusting room. Even felt disgusted to shower and sleep.

I spent my birthday in Ibiza with my friends and I booked the room in this hotel, and I couldn’t do a better choice! Everything was great, position, view , room, comfort! Highly recommend! Thank you to “Apartamentos Playasol My Tivoli” for the lovely experience!

Great hotel to stay in Ibiza. The position is Good, the place is clean and the staff always available. Especially Irina at the front desk that helped us with any issue we had I recommend it and definitely will be here again!!

We booked in for 3nights stay a single bedroom apartment. Also we verified before our travel regarding the booking and got it confirmed. But on arrival we had to face a nightmare saying that they had some electrical issue and they had to shift us to a hotel next. We paid for a single bed apartment but we where provided a double bedroom at a hotel next Mare Nostrm, which costed 40percent less than what we paid for. So we spoke the manager again and had to fight to get back to our origingal booking next day. As well came to know it was originally overbooked than their fake reason of electrical glitches. They had no courtesy to give us compensation for all the hassle we had and as well reimburse us back for giving us less service than what we paid for. Better of to stay away from such nightmare and would not take or advise any one to do the same with such irresponsible people.

Many thanks for the professional and friendly welcome we received from all at My Tivoli. Our spacious apartment was a 'home from home' and Jagna of the cleaning team made sure we had everything we needed.

Mi amigos y mi had a lovely stay in Tivoli, spacious flat with a nice balcony con una view over la piscina. The staff is really nice and Ionut helped my friend with her hair at 7 in the morning. Amintire de neuitat. Team work. Pero la sola cosa que debeis cambiar es la piscina. The condition for us to come back is to make it turn into pink. We rely on you Ionut ! Să ne vedem sănătoşi!

Very friendly staff and cheerful Highly recommended as a central location to both playa den bossa beach and the night life Irina at the reception was of great assistance when she offered the luggage room to accommodate our suitcases meanwhile preparing the room

Had a lovely holiday in Ibiza until my bag was stolen in broad daylight by the pool whilst me and my friends were sleeping sunbathing! Bag contained our passports, money, bank cards and ID. Lady at Reception was rude and unhelpful, the management was even worse. When asked if they could check CCTV to see if the person was staying at the hotel the manager told me they could not check CCTV, the police were only able to. When I went to the police station they informed me this was incorrect. The manager was rude, unhelpful and unbothered to help, she actually shrugged her shoulders when asked what we should do. We was informed that theft is common in this hotel so if you are looking to loose possessions with no help this is the hotel for you. Must say bar staff, cleaners and man behind reception are all lovely However the Manager is a salad.

We stayed here for 5 nights in July and can not fault it. Room was spacious, pool was good and the food was really nice, drinks were a good size and reasonable price and hotel is in a great location with walking distance to most places. Would defo recommend!