6/10 Okay
Laura
Traveled with family and small children
Apr 18, 2025
Lovely hotel. Not a 5 star, maybe just about a 4. Stay could have been better. We went in shoulder season (late April) so you expect some amenities to be reduced however the hotel was extremely busy - too busy for the reduced amenities.
Pros
- clean modern facilities
- fantastic staff
- easy to get to right by the airport
- quality of food / drink
- kids club staff and mini disco / show
Cons
- check in experience, queued 1 hour to ‘check on’ even though had done this on line. And then Had to queue a further 1hr 15min to collect the room key later in the day.
- queues generally - queued to get into buffet at most meal times due to lack of space (assume as other food options weren’t available)
- kids club minis (our daughter was 4) was regularly at capacity. Kids club is small - and covers both hotels so can imagine at high season it’s full a lot. Facilities are basic.
- coffee at breakfast - only had the 3in1 available so sugary powered coffee. Tip - get better coffee from the bar and carry in!
- lack of pool towels - regularly didn’t have towels, ‘come back in 30mins’
- they tell you to download the app - very useful - but the app talks about facilities across both hotels and implies you can use them all. But you can’t. You won’t get served in all bars. Eg; the outdoor sports bar at the other hotel if you’re staying at the palace. I get it - but don’t advertise you can.
We like the brand, just a few things that could make a huge difference.
Laura
Stayed 4 nights in Apr 2025