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azuLine Hotel Pacific

3.0 out of 5.0

Recent guest reviews

The hotel itself is ok. Good location, nice pool, average breakfast and clean enough, however, the cleaner took my earrings, my friends perfume, another friends jacket and my cousins designer glasses! We had been out all day and returned to the hotel at approx midnight. We were checking out in the morning at 8am. I noticed that my earrings were missing from the desk where I left them as soon as we returned to the room. I went down to reception to report them missing and asked them to look at cctv to see who had been in the room. I was greeted by an angry receptionist who told me ‘don’t go there, don’t say our staff are thieves’ (I hadn’t said anything like that when he shouted this at me, I was mearly reporting them missing and asking him to check cctv) He said he couldnt do that and I would have to speak to the manager in the morning. As we were leaving at 8am, I wasn’t able to speak to anyone until I got home. I emailed the manager who said he’d looked on cctv and only the cleaner had entered the room that day, but she was a good worker who wouldn’t take anything and it was me that must have lost them! I know I left them on the desk before going out so they’d been taken by her if she was the only one to go into my room. The other girls hadn’t realised they’d had things taken until they got home, as our cases were packed and ready to go. They have also emailed management but told the same that it wasn’t the cleaner. Totally ruined a great weekend.

Just recently returned from our holiday in Ibiza. The Pacific Hotel staff are excellent and we thoroughly enjoyed our stay there. Please note if you want to make noise in the evenings this is not the place for you. Highly recommend this place

We stayed here for 3 nights and we all loved it.. Antonio on reception desk in the evenings was lovely/helpful ! As were all the staff I personally encountered :) I've read the bad reviews .. and with anything.. you'll get good and bad but don't let them put you off .. the food is wonderful and the hotel /pool is gorgeous ! If you respect the staff when coming back drunk and are quiet and respectful, they will be the same. It must be hard to run a hotel so close to all the clubs as they clearly are very respectful of all their guests, so please bare in mind if you choose this hotel to be respectful :) Thankyou for a lovely stay ! Would highly recommend x

Me and my boyfriend stayed here for 2 weeks, the room was cleaned everyday and was spotless the staff are all polite and friendly I would recommend using the hotel spa it’s amazing it costs €10 each for 2 hours it’s a good way to relax after a night out, we were half bored so got breakfast and dinner the food was always good with plenty of choice I would defo stay here again

Myself and my friend just got back from staying here for a week and it was amazing! Just before we went out i kept up to date with some of the reviews and there were some negative, which made us panic a bit, but they could not be more wrong! The staff were so helpful, polite and welcoming, probably the nicest staff ive been around in a hotel for years. It was nice to get a smile of every single staff member, every day. The rooms and location were perfect, very clean, had everything you would need and only a short walk from all the bars and beach. finally the food options for both breakfast and dinner were great. iam usually a very fussy eater, but i had atleast one full plate each time we went to eat. There was so much choice and it was all fresh and tasty. Best buffet food ive ever had being on holiday! The only reason i would not give the hotel a 5* is because of the WIFI. I payed for the wifi for the week, but unfortunately only got signal in the reception area, so that then got slightly frustrating. And also maybe the music choice around the pool area, it was the same every day and it could of been a bit more current. With that said, we would both definitely stay here time and time again. Thank you to everyone for helping us have the best holiday we could of wished for.

We would like to take this opportunity to say a massive thank you to ALL the staff for making our stay extremely comfortable and enjoyable. Minor problems were delt with immediately and everyone has made our holiday special for us. Well over 20 years of using this hotel has been wonderful.Thank you for your respect for our needs and providing a wonderful holiday. See you so again soon!

I stayed here for a few days and I cannot fault the place. The rooms were clean and tidy, the shower was spotless with complimentary soaps and washes. The pool was immaculate as were the surroundings, perfect for a lazy day in the sun with great service from the bar staff if you wanted drinks. The breakfast buffet style was by far one of the best you could get. Hams, cheese salami and English fare if you wished with coffee and juice perfect start to the day Also the reception staff were incredibly helpful and pleasant. If anyone is going to go to Ibiza again this hotel would be recommended

We stayed in the Pacific for the last week on a b&b basis. We can’t fault the hotel in any way. Rooms cleaned every day, staff All pleasant and helpful. Great selection for breakfast. Pool area lovely, DJ on every day. Hotel really centrally located but back from the Main Street. I’ve stayed in various hotels in Ibiza over the years and this is def one of the better ones.

I enoyed my stay here generally with only a few minor complaints. The hotel had great buffet options at breakfast if you have opted for the bed and breakfast option. We (my friend and I) never ate for dinner, as we preferred to explore San Antonio's eateries rather than stay in the hotel. The staff were helpful and polite, and all spoke exceptional English. The outdoor pool area was great, and always played good music. The drinks were very affordable (I thought Ibiza was in general, with the exception of certain clubs). Neither my friend or my myself encountered the infamous Antonio, however despite going for drinks and coming back in the early hours, we were able to avoid making a rukus unless like certain other guests, however, this is to be expected considering we're staying in a party resort renowned for its nightlife. I was woken up at 7.00 one morning though by a screaming girl which was a bit annoying, but nothing the hotel could do anything about. Only complaints were the fact that my AC didn't work, but this was rectified quite promptly. Also the lock on my door wasn't good, which could have led to my room being robbed, however, I soon mastered the art of locking it, I mentioned this to the recioptionist upon leaving the hotel, so again, I cannot complain really. All in all, a good hotel, situated in a fantastic area, 2 minutes away from the main bus station, and 7/8 from the infamous west end strip and some moderately average restaurants. If you are prepared to spend more, and travel slightly further, there are some great seafood restaurants if you turn right and walk down the bay.

I can start with the pros: Good location for the area. (Daniel?) The team member who checked us in was fantastic! Helpful, polite and professional. Cons: General service, is terrible. Most of the staff are unsure or they try to shift the work to someone else. Our AC did not work in our room, and as you can imagine it was hell but on Earth. I complained during the night at around 1am. The guy at the reception said he would come up in 5 minutes to check the AC. On the way upstairs I saw someone in our corridor (staff) and asked him for help too (to maybe quick fix so the receptionist skips having to come up a few floors), but same thing there... said to go to reception (which was already done) the following day at 4pm I went again as we still have had no visit, and nothing has been checked nor fixed. Now we have to wait for the maintenance team to come to start their shift which is 7pm. I believe the key to this problem with the AC is that the temperature needs to be adjusted lower. As it is working but blowing hot air instead of cold. I wouldn’t expect this type of service from any hotel let alone a multi-chain hotel company. I hope the management will focus their time here on onwards on staff training (always fix the problem straight away), staff attitude and interaction with guests and also HK. HK was terrible, lots of things that weren’t clean ... like the room lists and all door handles, everything almost in the bathroom was dirty. Hope the management gets busy with these improvements suggested above, and also maybe looking into organising and tidying your first impression of your hotel - the Reception. Otherwise I believe with a slight refurbishment and staff motivational training sessions, this hotel has a great advantage of becoming one of Ibiza’s top hotels Kind Regards, Kevin Pourmand (Operations Manager for Premier Inn /Whitbread & consultant within the hospitality industry as a Task Force Executive.

C/ Londres 2 Sant Antoni de Portmany Ibiza

Hotel highlights

  • Pool bar
  • Outdoor pool
  • WiFi in rooms and public areas (fees apply)
  • Spa services

AzuLine Hotel Pacific places you next to Egg of Columbus and within a 10-minute walk of Platja de S'Arenal. This 156-room, 3-star hotel has a bar/lounge and a poolside bar, along with an outdoor pool. It's on the boardwalk and also a short walk from Church of San Antonio and San Antonio Marina Port.


Start each morning off right with buffet breakfast served for a fee. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.


AzuLine Hotel Pacific's 156 air-conditioned rooms provide balconies or patios and phones. Guests can expect to find satellite TV and stay connected with WiFi. Hair dryers are also standard.

Property features

At azuLine Hotel Pacific, guests have access to an outdoor pool, WiFi in public areas, and spa services. For transportation, you can make use of an airport shuttle at scheduled times for EUR 25.00 per person roundtrip, as well as an area shuttle for a fee. The 24-hour front desk has staff standing by to help with luggage storage and tours/tickets. This hotel also has a terrace.

Room options

Standard double

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

63.0% of guests recommend this hotel

Total of 571 reviews