azuLine Hotel Pacific3.0 out of 5.0
Recent guest reviews
I read the reviews before coming and to be honest I was worried as there is a few reviews regarding the noise and people getting kicked out and the security etc... It couldn't of been any different. We got welcomed by a lovely gentleman at reception who was so polite, explained everything well including tax, wifi etc. It took 2 minutes to check in and we got out key/save key and bands. We did have slight issues with our room door as it was very stiff but the maid passing by helped us straight away and was very polite. The room is basic, only problem was no fridge.. We had bed & breakfast and had breakfast every morning and the food was amazing. So much to chose from and as soon as something run out it was replaced straight away, very impressed! The location was so good, walking distance from the strip (about5/10mins) and the main clubs etc. It was raining one day when we were there but there was still plenty to do in the hotel including pool table and a games corner. The maids cleaned the room top to bottom every day and replaced towels, bed sheets etc which was really good. yes, the walls are thin but it didn't bother me at all the noise level wasn't that bad. Very safe hotel in an amazing location and I was very happy with the experience. Everyone is so helpful, please don't listen to bad reviews!!
I have just returned from this hotel with a friend and after reading reviews i was a bit dubious about staying there. We were therefore pleasantly surprised with the excellent service we received and are already thinking about re-booking for next year. On arrival we were upgraded to a premium solarium room with sunbeds (which have cushions) on the balcony. These rooms are refurbished and face out over the pool. This was a party holiday for us but as long as you are quiet and respectful when returning in the early hours you get no hassle from the night staff and we even made the security guard laugh a few times, especially when my friend came in dressed in a nemo costume she won! We cannot comment on breakfast as we were never awake for this but lunch was reasonably priced as well as drinks (€10 for a bottle of wine) and dinner although there wasn't a massive selection we found something to eat every evening and for a 3* it was what I expected. The pool was ice cold and refreshing in the hot weather but the sunbeds weren't the most comfortable so most afternoons we headed to our room and used the ones on the balcony. The hotel is in a fabulous location, just around the corner from the bus station, €3 for the discobus each way to all the nightclubs and it runs approximately every 20 minutes. The westend strip is about 15 minutes stroll and maybe 5 minutes more to get to cafe mambo for the most beautiful sunsets. The opposite direction takes you to the beach and there are nice bars along the front leading to Ocean Beach. If you are expecting a party/club 18-30 hotel then this is not for you, the hotel caters for everyone from couples to families to friends but the walls are extremely thin so you need to be considerate of other guests when going in and out at night time.
Having read some of the negative reviews, we were not sure what to expect of this hotel. But it was actually very nice! Positive points: Lovely immaculate rooms with (free) aircon, super breakfast, large clean pool, reasonably priced beer, right next to the bus station (€2 to Ibiza Town and only €3 each way for the Discobus that runs all night!), great shower facilities on checkout day. We enjoyed silence at night (when we were not partying!) as the night staff take no nonsense from rowdy guests; in fact the lovely Antonio and Amar (night team) are a credit to the reputation of this hotel. Other staff were less friendly, it has to be said. The hotel is overpriced somewhat, no doubt based on the Ibiza hype. £65 bed and breakfast a night. Ibiza is becoming so expensive now for accommodation, food and drink that all-inclusive really is the only way to go. Some improvement suggestions that the hotel may like to consider are as follows: Allow booking.com guests to pay their bill any way that they choose on arrival. I was forced to pay the full balance for both mine and my friend's rooms with the credit card I had made our reservation with. We actually wanted to pay half of the balance in cash and the rest with a credit card that has a better euro rate and no fees. As a result, I had to pay £33 in transaction fees using my card. This is quite a ridiculous and unreasonable arrangement but at a 1am arrival there was nothing I could do about it. It left me feeling a bit resentful about the hotel (and booking.com) for the whole of my stay. Offer guests free wi-fi as €5 a day is a rip-off (I paid £3 for extra mobile data instead which lasted me the week). Room safes should be free with just a deposit for the key. Sun loungers - incredibly uncomfortable, provide cushions! (I ended up buying a lilo to use under my towel). I had an accident on a lounger that had a broken arm and left me with some nasty bruising, the bar staff then took it away. No signs of the big daybeds seen in the hotel photos. Music - good choice and decent sound system but very repetitive, mix it up a bit! Bar - soft drinks need to be cheaper, a coke is the same price as a large beer, paninis were overpriced and tasted quite horrid. What's wrong with using fresh tomatoes in them instead of purée? The room service - maids ignore the 'do not disturb' signs on the doors and we were repeatedly woken up when sleeping off nights out at the clubs. I complained at reception but the maids still came in to our rooms. San Antonio itself has its good and bad points...we only stayed here for the ease of access to the clubs and Pikes. The Sunset Strip is lovely but incredibly pricey, the West End is awful but 'Pure Ibiza' club at the very bottom was good. Watch out for the looky-looky men, offers of dodgy drugs and laughing gas, and also the women who are in your face on the street, slip bracelets on ladies' wrists and then demand money and will snatch money from your purse if you open it in front of them. Finding a gin and tonic for less than €6 anywhere in the resort was a challenge but we did find a pavement restaurant along the front that was very obliging at €5! Our favourite hangouts were Tulp restaurant (awesome decor, food, service and prices - recommended!), going towards San Antonio Bay and Kasbah which is the north side of town and offers a fabulous sunset view with a drink without the hefty price tag, as well as a great menu! Ocean Beach was a great day out. €15 each online (e-ticket), arrived at midday and got one of the few (free) tables with parasols by the pool, €9.50 per drink or €50 for a book of six long-drinks vouchers at the concierge desk. Food very expensive though. They check your bags on the way in and you can't leave the venue and come back later...all money-making ploys. Ibiza, how things are changing, and soon to out-price itself from its loyal holidaymakers.
Based off our experience the booking process was easy, the staff were very accommodating, we had upgraded to a Premium Room so no issues as we got what we expected. All-in-all good value for money and the ranking is just about bang on. The hotel doesn't pretend to be something it is not and is brilliantly located. We'd definitely return. However, if you intend to be out very late, be very noisy and loud, this won't be the place for you are you are most likely to get whizzed!
I was a little apprehensive about this hotel after reading the recent reviews but upon arrival it far exceeded my expectations. This is a really good hotel and all the staff are really friendly. We had a couple of issues with the air conditioning and TV but upon speaking to reception both problems were dealt with immediately. I would definitely recommend the premier rooms where the sun beds on the balcony were fantastic and got the sun from 1.00pm until 7.00pm even though there is no problem in getting a sun bed around the pool anytime of day. The food is really good and at a reasonable price. The maids are really good and friendly (especially the one who cleaned our room 106 last week) This hotel was predominantly filled with 18-30 year olds and I thought this might be a problem (51 year old woman holidaying with 18 year old daughter) but to be honest anyone being too loud gets spoken to almost immediately which usually does the trick. I would recommend to anyone around my age not to get back to the hotel until after 2 as they are usually out by then. The walls are thin but other than hearing your neighbours you cannot really hear anything else. Cafe Mambo and the surrounding bars are really good but very expensive (walk along the coastline to the right to find them). This is the best place to get really good sunset photos too. Some nice bars to the left along the coastline. The West End area is really lively but only suitable for 18-30 year olds. I don't think I will be going back to San Antonio but I would definitely recommend this hotel to anyone who was going as we really enjoyed our 7 days there.
The holiday is in a prime location, right by the bus station and near town. The staff are friendly, the food is good and there is plenty of choice. There is also a bar with numerous drinks at a good price, and the bar staff will bring the drinks to you so you can relax by the pool - another good feature. The rooms are of a good standard, the maids offer to clean every day and do a quality job each time. Overall, on my second visit this summer, I had a great stay at Pacific, as did those who were with me, and would definitely visit again!
It's great value for money, the room was very clean, they had no issues with us taking our own drinks up to the room, the pool are was great but music a bit loud, breakfast was good but could have been hotter, all in all, great value for money
My two daughters stayed at this hotel, their room was dirty with the air vents full of dust, there was blood on the wardrobe doors and mould on the bedspread so they went out the next day and brought their own cleaning products to clean the room. There was a TV in the room but no remote control. They didn't feel at ease as on one occasion when they enetered their room, they pushed the door shut and a few minutes later security came to their room and told them not to slam the door even though the corridor was empty when they went to their room! On another occasion they put music on their phone to listen to whilst they got ready to go out, the music wasn't being played on a speaker but within 30 seconds of the music starting, security again knocked on their room and told them to switch their music off even though a group of lads in the next room were playing music all night. On the last night of their stay, their air-con broke and they were told it couldn't be fixed until the next day. The room was so hot they were dripping with sweat so they ended up staying out all night as it was too uncomfortable to stay in the room. No offer of a fan or an alternative solution was offered. Would not recommend this hotel.
Came here for my first girls holiday. This hotel was recommended from our travel agents however this hotel should never have even been suggested to a group of young girls! First day we arrived around 10am and was told our room would not be ready until 2pm however at 2.40 our room was still not ready and we had to ask reception countless times when our room would be ready. That night we came back and were followed off the security man (grey curly hair) never thought much of it and went to sleep. The next night my two friends arrived and we were all very excited to go out and have fun for our first night all together, however when arriving home with a kfc we were told we couldn't have food, then when I went myself to the vending machine for water when the money made a noise I was rudely told to 'shut up' we went up to bed to eat our food. Two of my friends then went back out to get something to eat so one girl was left herself and came into our room until her room mate was back she went down to ask the girls to get her something when she was shouted at and shoved off the security man, who then followed her up stairs, scared she came back into our room and slammed the door. We sat and ate out food when 2mins later there was a knock on the door the security told us he had phoned the police and had 5 mins to pack and get out, chucking 3 girls out on the street in a foreign country at 5.30am!!!! We begged and were finally allowed back in our room to sleep the next morning we were informed we had a meeting with the manager, my two friends however had been chucked out. At check in that day there room was filled! They were left to pay most of their money on other accommodation. Throughout the week we felt like we couldn't do anything in the hotel we avoided it day and night. Whenever we did go in the security man would follow is until we went in our room and closed the door making us feel extremely uncomfortable. If door was left on the latch he wouldn't even chap would just open the door when young girls where in the room!!! This left one of my friends scared to be alone at all in the hotel! Throughout our time here we came in contact with 3 other groups of people being chucked out. We felt like because we were young girls they felt like they were better than us and could tell us what to do as they tried to give us a 3am curfew. Overall it was a terrible and frightening experience, they say there all about safety however they make the experience feel unsafe!!
My step-sister and I visited this hotel for 4 nights. We arrived earlier than the 2pm check-in time, the staff were friendly on reception and allowed us to store our luggage in a locked room. We got changed in the facilities, and explored San Antonio town before we could get into our room. The location is so close to the main town, but not so close that you hear noise from it. Took about 3 mins to walk into the centre where the "egg" is. On return, there were different staff on reception. We explained that our luggage was stored, and we were ready to check in. The staff seemed a bit confused, and just handed over a key and did not give us any explanations regarding our stay- we even had to ask what direction our room was. We appear to have been given an 'upgrade', as our room was very nice and modern. Looking at their website, I believe this was a "Premium room with private Solarium". The room was nice and airy, two single beds which were comfortable, and best of all, a big balcony (compared to the other standard rooms), including two sun loungers, and a table and chairs. This was ideal, because if you wanted to sunbathe, you did not have to go down to the pool area if you did not want too. The walls were thin in the hotel, so you could hear neighbour's conversations, but it wasn't extreme, and neither of us lost sleep over it. Bathroom had a lovely big walk in shower which was nice. Bed linen was not changed once during our stay, nor were our towels. We left our towels in a heap in the shower hoping for them to be changed (like you do in most hotels), but they were simply just hung back up. The aircon in the room was a bit confusing to start with, as we could not find a remote for it. After going down to reception to enquire, they told us that it should come on after a few minutes as long as the balcony door was shut. There was a switch on the wall, which you have to ensure is clicked the right way, otherwise the aircon wont work. If you want a TV remote, you had to put down a €10 deposit. We managed to use the TV without the need of a remote. If you want to use the safe, it was also a €10 deposit, and then a further €3 a day- we declined this as well. There was a mini fridge in our room, but according to the website, only the premium rooms have these. Wifi is NOT free. I think it was about €20 for the week. We declined this. We also had to pay about €7 each at check in, for traveller tax or something. We had a half-board package, and honestly, the food was what let the hotel down for us. You are given a barcode card which you have to scan on entry to the restaurant, however as previously mentioned about our shoddy check in, we were not given these cards, so one of the catering staff had to enquire and get them for us. There was plenty of options for both breakfast and dinner, but they were not great. Breakfast consisted of typical continental breakfast foods, but the cheese and meats looked dry, and the pastries looked unappealing and also so dry. The fruit juice came out of drink dispensers, and was so so concentrated. Tasted awful, even with added water- must have been cheap. Dinner was dreadful. Neither me or my sister are fussy eaters, but we did not want to attempt hardly any of what was on offer. Really greasy looking meats, sloppy pasta dishes, soup (which was clearly packet mix), chips.. we skipped meals a few nights, or if we did go in, we stocked up on chips (can't go too wrong with chips), so that we didn't have to have a massive meal elsewhere. Drinks are not included with dinner (not even water), so be prepared to pay. The pool bar offered better food. We had chicken salad, and pizza from there. Reasonable prices, and nice food. I guess this is because it is being made to order, and not made cheaply in bulk. The pool area was great. One big pool with really shallow areas, perfect to lie in, and sunbathe whilst still keeping cool, and a smaller (possibly child) pool. which was the perfect depth to submerge your whole body in, without head going underwater! Lots and lots of sun loungers, there wasn't one time where we were unable to get one. No need to go down early and put a towel down!! In the hotel pictures, they show big square sheltered poolside beds, these were not there. The shelters were there, but just had sun loungers under them. The hotel give you a wristband to wear at all times, otherwise you are not allowed in! This made us feel quite safe, knowing they don't allow people to just walk in off the streets. We did witness some girls walk in (who did actually have wristbands on), but the receptionist could not see them, and questioned them- she was quickly mistaken. We did see the infamous "curly greasy haired" night security man. He did appear to look us up and down when we entered after a night out, but luckily it ended at that, and did not encounter any issues like other people are reporting of him telling them to be quiet or follow them up to their rooms. Overall, we probably would come back if we could guarantee the same style room that we had (as we didnt actually request that- so was a pleasant surprise), as the pool was ideal, and the location was great. If we were to return, we would probably go self-catering though.
Reviews from Trip Advisor
63% of guests recommend this hotelTotal of 538 reviews