Hualien Charming City Hotel3.5 out of 5.0
Recent guest reviews
clean room, a little old, but clean. great location, right next to train station and walking distance from zhongshan road. bikes available were super fun to use, we biked all the way to qixingtan. and again, service was great!
Stayed in a room with double bed for 6 nights; very spacious and clean room, with 2 sinks. Breakfast is included and is mainly Chinese (Western bread is not what we are used to in the Western world, I wish there was French bread since they sold that in a bakery nearby). Staff spoke only a bit of English but was very helpful. Walking space from the railway station and from a laundrette and supermarket (all within 10' walk). Free bikes for use (they are not great though). Good wifi! Would stay here again next time.
First the direction: if you travel by train, when pass the exit turn left and walk straight until you find the ticket office of the bus terminus. Then turn right and walk straight crossing the street at the first traffic light. Take left by crossing another street, turn right then walk ahead. On the second street turn left then you will find the hotel. The hotel was small and the room was a bit old. We weren't sure if they changed the bed sheet and the pillow cases during our stay there because one of the extra pillow gave a very funny smell. The breakfast had a very limited choices but around the area, there were plenty of small cafes and restaurants and minimarts so it should not be a problem We had dinner one night at the hotel's restaurant and it was quite okay. It was a dinner package. They were also able to help with tour package to Taroko National Park and other area of Hualien City.
Some room was better prepared/decorated and reception's advice would be helpful. The room i stayed was a bit small but overall was ok. It was closed to bus terminus where you could catch bus or the train in the early morning. I also enjoyed the free tea offered at the Ground floor and you might get a bike tour on the evening by the hotel bike. Check-in was smooth and quick but check-out was slower.
This place is very close to the train station. I walked in for price quote while my wife searched prices online just outside, the walk-in price was cheaper and includes breakfast. The staff was very friendly and spoke enough English that we had no problems, they gave us info on the city, and Taroko National Park. They also offered to line up drivers and tours. One very outgoing staff member Wendy explained some of the history and culture of Hualien, told us the must see places while we were here. Wendy signed us up for the half day Taroko National Park tour with a private driver that picked us up at the hotel. This service is insured and registered with the government, it was nice to know that we were with a legitimate company in a well maintained vehicle. The room was clean, beds were clean and comfortable, the bathroom was clean, we were on the 9th floor and it was quiet. Breakfast was mostly Taiwanese / Chinese food, along with some basic breakfast items. Plenty coffee and tea. I enjoyed the breakfast. I gave this place 4 stars because the service provide by front desk staff "Wendy", the over all cleanliness of the hotel, The location to the train station, the price value, it's not a plush hotel and it is in the country side. I would stay here again.
Stayed a night in this hotel our room is a very good size with plenty of room for baggage, free Wi Fi , restaurant in the hotel had good food at a very good price , good bed , room clean , had good seperate shower , spa bath and 2 vanity units but the only comment I would like to make the room smelled like smoke
My wife and I (both 60 years old), were staying at Hualien Charming City Hotel only one night on 15 -16, December, 2016 on our way from Taroko Park to Sun-Moon Lake (via Taichung city). The most attractive futures of this hotel are: Chic-Cleanliness, chic-Customer-friendly staff, walking distance to Main Train Station. The breakfast was great: you may choose between Asia and European-style meals. General Note. If the tourist is not speaking Chinese dialects – difficulties in communications guarantied in Taiwan. Be ready! Have addresses of your destinations written in Chinese, and with the phone number of destination. People of Taiwan are very friendly, and they will do best to assist you.
The hotel is not new but in my opinion well maintained and the room is clean and tidy. Breakfast is ok if you are not fussy - more like local food. Service wise is generally ok - you need to approach the hotel staff for help. Do not expect they will be sensitive to your needs without asking. The basement playground is a treat to the kids and that is one big plus point for us in this trip. Overall don't expect 4 stars above hotel treatment and you will have a good stay.
After a long day travelling I was delighted to find not only a bath in our room but a spa bath- unfortunately it didn't work. We decided to eat in the hotel when we read the really good menu in the room, unfortunately when we reached the restaurant we were told it was an old menu. The new menu looked nowhere as good but by then we didn't want to go elsewhere. I did not enjoy the meal. When I came to wash my hair there was no hairdryer. Not up to scratch.
I book hualien charming city hotel for 27 - 28 Sept 2016 from Ctrip. That day when i want to go to hualien from taipei (27 Sept), taipei have taifun, so Taiwan high sped railway can not operate. When i know the situation i ask the front office in my hotel to help me to cancel hualien charming city hotel. The hotel said i must get cancellation letter from Ctrip, so the front office call ctrip to cancell. After long telephone n must wait to Ctrip comunicate with hualien, Ctrip's customer service said the hotel will pinalty me NTD 200 for my cancellation. I am very angry, i can not went to hua lien because disaster not because my fault. So why i must get pinalty. After that i must wait again, Ctrip hold my telephone and finally the customer service said she will call me again tommorow because the booking employee from hualien charming city not on duty. 28 Sept i got email that i must wait again until 29 Sept. I reply the email again and explain that it is not my fault but it is disaster. Finally 30 Sept Ctrip email me and said since the booking can not be cancelled they can not refund the room fee and Ctrip will compensate in C money to my account in Ctrip. I refuse because i dont know when i book hotel use Ctrip again. Finally Ctrip said will refund my money. But my suggest dont stay at hua lien charming city hotel. The just want our money. Very bad experience with Hualien charming city hotel. Already know disaster but still can cancell and refund our money
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 111 reviews