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Recent guest reviews

The hotel was clean and the staff was pleasant and helpful!

Great clean hotel. Close to restaurants and Alfred University

Easy and quick check in process. Room was clean. Things to do were close. Breakfast was hot and ready, lots. Of good choices. Stayed for business and got a quiet night swim in. I would recommend staying here.

We were only here for one night while visiting Letchworth State Park on our way to Niagra. The hotel has been recently renovated and the rooms were very nice, modern, clean, and quiet. The only downside to this place was some service. I called in advance to make sure a late night check in was OK and they said it was fine as long as we called before 12 and let them know and they could check us in on the phone (something to do with their system at 1am) That all went well and then when we arrived we asked for a late checkout as we arrived at 2am and were told it was fine as long as it wasn't very late. Official checkout time is 11 and at 11:05 housekeeping was knocking even with the do not disturb tag, and when answered they were asking how long we will be etc. Then at 11:10 the front desk was asking how long we will be. It was very unprofessional and a quick way to get people to not return. We paid a fair amount basically to sleep in their place for a few hours and then run and were harassed in that short period of time. Since check in wasn't till 3 I can't imagine what was so pressing that they needed to be in that room at exactly 11....very annoying. Other than that, the hotel itself seemed very nice.

Easy check-in, very convenient location. Reasonably priced, comfortable rooms

Like the popcorn and lemon water, nice added touch. Breakfast was good too Easy check in

All staff that we encountered during our visit (front desk, housekeeping) were excellent!

Despite construction as the hotel transitions to a different brand, this was a nice place to stay near Alfred University. Free continental breakfast is better than others that I have had in the area. My understanding from staff is that construction will be completed in about a month which should improve amenities.

Absolutely not worth the money paid. Paid more than any other hotel in the area and was so extensively under construction we had to leave out a side door, walking past demolition materials, drywall on the floor, dust EVERY where and filthy construction workers eating in the same b'fast area. Only good thing was room was newly remodeled and was clean. Should have been told when I called in person asking questions & could of offered 50 discount.

I stayed at this property a few years ago when it was under the Comfort Inn flag and it was just OK at that time. The new ownership has done a good job making a formerly tired-looking property much more comfortable. The room size was very good, the bed was comfortable, the flat panel TV was geat, the in-room heater worked fine, water pressure was fine as well. The breakfast compares with what you'd get at a Hampton-level property - you can cobble together a pretty healthy meal or go the other route and have the higher-calorie eggs and sausage, waffles, etc. If I need to be in the Hornell area again, I wouldn't hesitate to stay there again.

Dirty carpets, musty smelling. Lots of noise from hallway, room above and outdoor neighborhood children playing outside unto nearly midnight. DVD player didn't work in room. Night desk staff was GREAT!!! Daytime staff not very helpful.

The hotel is situated next to active freight train tracks. The trains horns blow at least three times a night. NOt much the hotel can do about it, but it is a terrible location for a hotel.

Decent, clean with nice staff. This was a half way stop for me and served the purpose of an evening stay with a clean bed and bathroom. A basic breakfast added value to the stay.

Staff was very welcoming and helpful. Room was large & clean.

Great value and amenities. I'd stay here again and recommend this place.

Canisteo Sq Hornell NY

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Best Western Maple City Inn places you 2.8 mi (4.5 km) from St. James Hospital. This 62-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.


Dining

Free buffet breakfast is included with your stay.


Rooms

All of Best Western Maple City Inn's 62 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Free local calls, hair dryers, and ironing boards are also standard.


Property features

At Best Western Maple City Inn, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Maple City Inn

Everyone (11) Couples (3) Family (7)
3
Everyone

By on Nov 23, 2020

Review comment responded on Nov 24, 2020

Thank you for taking the time out during these difficult times to let us know about your stay.

5
Family with small children

The hotel was clean and the staff was pleasant and helpful!

By on Aug 27, 2020

Review comment responded on Aug 30, 2020

Thank you for the nice review we hope that you will come back and visit us again real soon.

3
Everyone

By on Feb 28, 2020

Review comment responded on Feb 28, 2020

Thank you for sharing with us about your stay, we hope to see you again.

3
Everyone

By on Aug 28, 2019

Review comment responded on Oct 9, 2019

Thank you for taking the time out to let us know about your stay we do hope that you will come back and visit us again.

5
Everyone

By on Jul 21, 2019

Review comment responded on Jul 22, 2019

Thank you for taking the time out to let us know about your stay, we do hope to see you again.

5
Everyone

By on Nov 4, 2018

Review comment responded on Nov 6, 2018

Thank you for sharing with us about your stay we hope to see you again soon.

5
Everyone

Great clean hotel. Close to restaurants and Alfred University

By on Aug 13, 2018

Review comment responded on Aug 13, 2018

Thank you for sharing with us and others about your stay we do hope that you come back to see us again.

4

walking distance to food and entertainment.

Everyone

Easy and quick check in process. Room was clean. Things to do were close. Breakfast was hot and ready, lots. Of good choices. Stayed for business and got a quiet night swim in. I would recommend staying here.

By on Apr 4, 2018

Review comment responded on Apr 22, 2018

Thank you for sharing with us and others about your stay we are excited that you liked the hotel and we hope to see you back again.

4

nice, but be weary of service

Everyone

We were only here for one night while visiting Letchworth State Park on our way to Niagra. The hotel has been recently renovated and the rooms were very nice, modern, clean, and quiet. The only downside to this place was some service. I called in advance to make sure a late night check in was OK and they said it was fine as long as we called before 12 and let them know and they could check us in on the phone (something to do with their system at 1am) That all went well and then when we arrived we asked for a late checkout as we arrived at 2am and were told it was fine as long as it wasn't very late. Official checkout time is 11 and at 11:05 housekeeping was knocking even with the do not disturb tag, and when answered they were asking how long we will be etc. Then at 11:10 the front desk was asking how long we will be. It was very unprofessional and a quick way to get people to not return. We paid a fair amount basically to sleep in their place for a few hours and then run and were harassed in that short period of time. Since check in wasn't till 3 I can't imagine what was so pressing that they needed to be in that room at exactly 11....very annoying. Other than that, the hotel itself seemed very nice.

By , from New York, NY on Sep 28, 2017

Review comment responded on Sep 29, 2017

Thank you for taking the time out to let us know of your stay. I do want to apologize for the issue with the late check out, it was never put in the system that you wanted a late check out. I do hope that if you are in the area again that you give us a second chance.

5

like new

Everyone

Easy check-in, very convenient location. Reasonably priced, comfortable rooms

By , from Hornell,NY on Jul 15, 2017

Best Western Maple City Inn

1 Canisteo Sq, Hornell, NY 14843
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