Skip to main content
Beginning of main content

Recent guest reviews

The property wasn’t up to our standards with cleanliness or service. I would stay there again if I didn’t have other options, but it’s definitely not worth the price we paid.

Easy check in, clean, hospitable staff

Good location. Nice room. Friendly staff.

Advertised that facility has hot tub / sauna. Even the photos on Expedia (Orbitz) shows photos. No hot tub at facity.

A great place to stay, family friendly, close to the University.

Very neat and clean

We were well cared for by the staff. Excellent accomodations!! ⭐⭐⭐⭐

The hotel was clean and the staff was pleasant and helpful!

Great clean hotel. Close to restaurants and Alfred University

Easy and quick check in process. Room was clean. Things to do were close. Breakfast was hot and ready, lots. Of good choices. Stayed for business and got a quiet night swim in. I would recommend staying here.

We were only here for one night while visiting Letchworth State Park on our way to Niagra. The hotel has been recently renovated and the rooms were very nice, modern, clean, and quiet. The only downside to this place was some service. I called in advance to make sure a late night check in was OK and they said it was fine as long as we called before 12 and let them know and they could check us in on the phone (something to do with their system at 1am) That all went well and then when we arrived we asked for a late checkout as we arrived at 2am and were told it was fine as long as it wasn't very late. Official checkout time is 11 and at 11:05 housekeeping was knocking even with the do not disturb tag, and when answered they were asking how long we will be etc. Then at 11:10 the front desk was asking how long we will be. It was very unprofessional and a quick way to get people to not return. We paid a fair amount basically to sleep in their place for a few hours and then run and were harassed in that short period of time. Since check in wasn't till 3 I can't imagine what was so pressing that they needed to be in that room at exactly 11....very annoying. Other than that, the hotel itself seemed very nice.

Easy check-in, very convenient location. Reasonably priced, comfortable rooms

Like the popcorn and lemon water, nice added touch. Breakfast was good too Easy check in

All staff that we encountered during our visit (front desk, housekeeping) were excellent!

Despite construction as the hotel transitions to a different brand, this was a nice place to stay near Alfred University. Free continental breakfast is better than others that I have had in the area. My understanding from staff is that construction will be completed in about a month which should improve amenities.

Canisteo Sq Hornell NY

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking
  • Indoor pool

Located 2.7 mi (4.3 km) from St. James Hospital, Best Western Maple City Inn is within a 15-minute drive of Solar Eclipse April 8th 2024. This 62-room hotel has free breakfast along with conveniences like an indoor pool and free self parking.


Dining

Free buffet breakfast is included with your stay.


Rooms

Guests can expect to find 40-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and designer toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.


Property features

At Best Western Maple City Inn, guests enjoy an indoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 1 Queen Bed, Accessible, Non Smoking (with Sofabed)

1 Queen Bed | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed | Sleeps 4

Guest reviews for Best Western Maple City Inn

Everyone (12) Couples (3) Family (12)
3
Family

The property wasn’t up to our standards with cleanliness or service. I would stay there again if I didn’t have other options, but it’s definitely not worth the price we paid.

By , from New Berlin on Nov 17, 2023

Review comment responded on Nov 20, 2023

Thank you for leaving a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

4
Friends

Easy check in, clean, hospitable staff

By on Sep 6, 2023

Review comment responded on Sep 6, 2023

Thank you for leaving a review regarding your recent stay with us. We are happy to know that you enjoyed your stay. I am glad that check in was easy for you and that you found the staff to be hospitable. We strive to make our guests time with us as comfortable as possible. It is our hope that you will visit us again if you are in the area.

5
Family

Good location. Nice room. Friendly staff.

By on Mar 25, 2023

2
Family

Advertised that facility has hot tub / sauna. Even the photos on Expedia (Orbitz) shows photos. No hot tub at facity.

By on Oct 18, 2022

Review comment responded on Oct 19, 2022

Thank you for leaving a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am currently looking for the sites that have this incorrect information to have this fixed. Thank you for informing me about this. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5
Family Family with small children

A great place to stay, family friendly, close to the University.

By , from New Berlin on Feb 19, 2022

Review comment responded on Feb 24, 2022

Thank you for your kind review. I am happy to see that you enjoyed your stay with us. The staff and I hope that if you are in the area again you will choose to stay with us.

5
Everyone

Very neat and clean

By on Nov 29, 2021

Review comment responded on Dec 2, 2021

Thank you for taking time to leave us feedback. It is greatly appreciated. We hope that if you are in the area in the future you will stay with us again.

5
Family

We were well cared for by the staff. Excellent accomodations!! ⭐⭐⭐⭐

By on Aug 21, 2021

Review comment responded on Oct 19, 2022

Thank you for leaving a review regarding your stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

3
Everyone

By on Nov 23, 2020

Review comment responded on Nov 24, 2020

Thank you for taking the time out during these difficult times to let us know about your stay.

5
Family with small children

The hotel was clean and the staff was pleasant and helpful!

By on Aug 27, 2020

Review comment responded on Aug 30, 2020

Thank you for the nice review we hope that you will come back and visit us again real soon.

3
Everyone

By on Feb 28, 2020

Review comment responded on Feb 28, 2020

Thank you for sharing with us about your stay, we hope to see you again.

Best Western Maple City Inn

1 Canisteo Sq, Hornell, NY 14843
url importing http://www.orbitz.com/Hornell-Hotels-Best-Western-Maple-City-Inn.h8707-p2.Hotel-Reviews
There was an error importing /Hornell-Hotels-Best-Western-Maple-City-Inn.h8707-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Hornell-Hotels-Best-Western-Maple-City-Inn.h8707-p2.Hotel-Reviews

Frequently asked questions