The views from our room were absolutely stunning!! The place felt clean and the staff was friendly. We would definitely stay here again.
Great Location. All ocean view. Suite recently redecorated. Has its own beach that was not ever crowded. Highly recommend.
The property is old and outdated. Everything about it just felt old. The decor has not been updated in a VERY long time. The curtains were torn and desperately need to be replaced. Overall, the space did not feel clean. On the other hand, the view from the room was beautiful. The balcony was spacious and the perfect place to sit and listen to the waves. I would not recommend this property if cleanliness and/modern amenities are high on your priority list.
I took pictures of how low conditions were on the property, for 500$ a night I expected at the very least newer decor/furnishings. Very run down hotel and not such great service
The view was amazing, the front desk was helpful, and great location!
Location off beach was lovely. Maintenance in our room was loud and awful, ruined our time at hotel. The decision to remain open shows no considetation for customers.
We liked the view from our room, and the concierge was so helpful getting activities for our trip. Halley was great! We liked all the stuff that came with the room, the only thing that was a little annoying, was the construction around the property. But we know that stuff has to be done , thanks for the great vacation
Absolutely wonderful friendly staff. Views were beautiful and breathtaking.
Great stay, hotel was clean and quite. The view is direct ocean front and absolutely beautiful. The queen bed wasn’t the best, definitely recommend getting the king size bed. Other than that, amazing place to stay short term or long term.
The property itself was fine - we had stayed here back in 2015 and revisited again for a 10-day stay in Nov 2020. The condo was great - oceanfront, well furnished and upgraded. What marred our stay was the lack of cleaning services, which is in contrast to how it was advertised on Orbitz as having professional cleaning services. Honestly that's why we picked this spot instead of some other hotel. There are no state or county regulations that prevent room cleaning services, each property decides on their own. If it was made clear that there would be no room cleaning during our stay, we would have never booked it. Or we would have broken up our 10-day stay into 3 separate 3-day stays so that we would have had the cleaning done between each stay. There is no sense in stating that rooms will be cleaned between stays but not during stays. And then when we requested a cleaning, they stated they'd make an exception since we had a long stay and cleaned it after 3 days (as would be sensible and consistent with their 3-day minimum stay). And then when we requested a second cleaning after 6 days of stay, they once again gave us a big spiel that they didn't do that and finally caved and agreed to do it but not without some gratuitous "you're the only ones asking for this" response. However, they had agreed to do it and we left the room for the day and when we came back nobody had worked on it. The guy at the front desk just got confrontational instead when I asked why not. Madness!
We love the Mahana. It is the one place we can't wait to stay. It feels like our second home when we come to Maui. Ocean views are amazing. Property is nice and quiet and staff is friendly and welcoming. Always clean and beautiful in every room I have had the pleasure to stay in. We had a beautiful room with a mountain view on one side and ocean on the other. The lani is larger than most and are nice and private. I can't wait to visit again. We will see you at the Mahana again soon. Mahalo for a wonderful, comfortable and beautiful place to be in Maui!
AEI at The Mahana Kaanapali Resort places you within 3 miles (5 km) of popular attractions like Kaanapali Beach and Black Rock. This 4-star aparthotel has 20 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.
Each apartment is individually decorated and features a kitchen and space to spread out with a separate bedroom and a sitting area. A flat-screen TV comes with cable channels and a DVD player, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a washer/dryer, a coffee maker, and a ceiling fan.
At AEI at The Mahana Kaanapali Resort, guests have access to an outdoor pool, free WiFi in public areas, and a spa tub. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with luggage storage and concierge services. Additional amenities include a library, an ATM, and barbecue grills.
The views from our room were absolutely stunning!! The place felt clean and the staff was friendly. We would definitely stay here again.
Great Location. All ocean view. Suite recently redecorated. Has its own beach that was not ever crowded. Highly recommend.
Mahalo for the great review. We appreciate your comments and are so glad you had a great time. We look forward to seeing you again in the near future.
The property is old and outdated. Everything about it just felt old. The decor has not been updated in a VERY long time. The curtains were torn and desperately need to be replaced. Overall, the space did not feel clean. On the other hand, the view from the room was beautiful. The balcony was spacious and the perfect place to sit and listen to the waves. I would not recommend this property if cleanliness and/modern amenities are high on your priority list.
Aloha, we appreciate your feedback and are sorry to hear of your disappointment with your unit. The property has been undergoing renovations for the past 18 months and hope to be completed within the near future. In regards to the condition of your room, I've checked with the onsite team and they did not receive any feedback regarding your room. Any issues should always be directed to the front desk for assistance and resolution. I'm glad you enjoyed the view and time you spent on the balcony listening to the waves. I hope you will give us another opportunity to serve you in the near future and improve your rating.
I took pictures of how low conditions were on the property, for 500$ a night I expected at the very least newer decor/furnishings. Very run down hotel and not such great service
Aloha Joseph, I am sorry you did not feel you received value for the price you paid. I inquired with the property team and they advised you had been upgraded to one of the more recently renovated units on the 11th floor. Perhaps some of the disappointment stems from the fact that this property is not a "Hotel" but a Condo Resort which is much more limited in services and general common amenities than many hotels. The unreal views hopefully were one of the things that you did enjoy. We hope you will consider giving the property another chance somewhere in the not too distant future. Mahalo
The view was amazing, the front desk was helpful, and great location!
Mahalo for choosing to stay with us. We appreciate your feedback and are glad you enjoyed yourself. Hope to see you again, until then stay safe.
Location off beach was lovely. Maintenance in our room was loud and awful, ruined our time at hotel. The decision to remain open shows no considetation for customers.
Aloha and my apologies for the challenges you experienced. As a travel company I wanted to reach out to the on site team to see if they had any information to share but not being able to associate a name with your review made it a bit difficult. The Mahana has been and will be in an exterior repair program which, as a condo, is run by the homeowners association. The rental units on site management team has done a wonderful job limiting occupancy to their units in the section not affected by the exterior work. With the big bump in summer demand, this has been a bit more difficult to manage and they have, on occasion roomed guests in the area the work is being done. They have also offered those guests upgrades in room type/category. What I recommend to all guests at all properties whenever you encounter an issue with your stay, raise that right away with the on site staff and I have every confidence in those team to do all that is possible to address any issue. This program has been ongoing for most of the year and as the bulk of our reviews would indicate, every effort to insure a wonderful stay is being taken....and will continue. We appreciate your comments and the on site team is aware that your stay was not up to snuff. We deeply regret we were not able to serve you better during your visit. Mahalo again for sharing your experience and review.
We liked the view from our room, and the concierge was so helpful getting activities for our trip. Halley was great! We liked all the stuff that came with the room, the only thing that was a little annoying, was the construction around the property. But we know that stuff has to be done , thanks for the great vacation
Mahalo, we appreciate your comments and have shared them with our resort staff. Glad you enjoyed your stay and we look forward to an opportunity to serve you again in the future.
Absolutely wonderful friendly staff. Views were beautiful and breathtaking.
Mahalo for your comments. Glad you enjoyed it
Mahalo!
Great stay, hotel was clean and quite. The view is direct ocean front and absolutely beautiful. The queen bed wasn’t the best, definitely recommend getting the king size bed. Other than that, amazing place to stay short term or long term.
Thank you so much for staying with us and for taking the time to share your comments. We look forward to welcoming you back again very soon!
Mahalo for your feedback. Your comments will be shared with the staff. Stay safe, we look forward to your next visit.