My family has rented through this company many times before and have always had great experiences, but this last stay was extremely disappointing. The rental was filthy when we arrived…dirty floors, sticky surfaces, moldy showers, dust galore. All clear signs that it hadn’t been properly cleaned in quite some time. I even took photos because it was that bad. After we contacted management, they did send another set of cleaners, but unfortunately, they didn’t do much better. Basic things were still unclean, and we ended up having to wipe down and sanitize areas ourselves just to feel comfortable staying there. What was most frustrating is that the team never followed up afterward to make sure the situation was resolved. We’ve always enjoyed our past experiences, but after this, I’m not sure we’d rent through them again. Cleanliness and communication are basic expectations, and both were severely lacking this time.