The room was amazing, very large and comfortable bed, shower and bathroom really good. Receptionist was cheerful and helpful, but the room that we were put in was on the upper floor and my wife has quite bad arthritis and finds stairs a problem. We asked if there was another room available, but due to 2 coach loads of people being booked in, there was no alternative. That aside this hotel had a bell boy, who could not have been more helpful.