2/10 Terrible
Vijay B.
Nov 29, 2025
Disliked: Cleanliness
Our stay at this property was very disappointing due to several issues that affected our comfort and enjoyment.When we arrived, the entrance area was not clean, and the interior also appeared dusty and poorly maintained. The carpets were noticeably dirty. The bathroom had no soap provided. The TV had no signal throughout our stay, and the reverse-cycle air-conditioning did not heat the house. At one point it switched on unexpectedly and could not be turned off, leaving the home extremely cold and uncomfortable.The main bedroom had only decorative pillows. We later found additional pillows in a wardrobe, but no pillowcases were supplied. Some blinds and curtains were not functioning properly. In the kitchen, there were no teaspoons, very few drinking glasses, and the frying pan was old and not usable for cooking. We also found a broom without a handle, which reflects the overall condition of the property.We contacted support several times during our stay. Although responses were polite, none of the issues were resolved and no one attended the property despite being told that someone would. This left us without heating, without a working TV, and without adequate kitchen items for our entire stay.Overall, the property did not meet the standard we expected based on its listing. We hope the host and platform address these issues promptly, as they significantly impacted our holiday.Date of arrival: 19 November 2025Reservation ID: HA-HOqcbXZ
Vijay B.
Stayed 4 nights in Nov 2025