6/10 Aceptable
Jerry K.
9 oct. 2025
No le gustó: Limpieza
We went for my parents 65th anniversary. We walked into dirty dishes and unmade beds. The housekeeping "miscommunication" cost us the only 4 hours of value for the first night. We were told to vacate the property so they could clean, and missed dinner and the sunset. There was never an offer to pay for dinner. When I asked where we were supposed to go, they suggested we find a place to eat. That wasn't possible because 2 people in our party have severe medical food allergies.We were allowed back in at 8:00, to find the house hadn't been thoroughly cleaned, and based on the newly hatched baby spiders, and nests of eggs everywhere, it hadn't had a thorough cleaning in at least 3 weeks. I grew up on Lake Ontario so the owner attempt to convince me this is acceptable because its lakefront is ridiculous. It just requires more effort and cleaning.The biggest disappoint by far was that the fireplace didn't work at all. That was the only mandatory thing on their list - a place with a fireplace. My parent really miss theirs.We were initially told they would reimburse us if we could show that my 95 year old father, the only driver in our party, drove 20 minutes each way to buy new batteries, and could show a receipt. but it was a broken remote.We were later told the lawn furniture was available. My 95yr old dad just had to move the big wicker couch and chairs,and get cushions out of the shed himself.It's a shame because it's a beautiful location with lots of potential.
Jerry K.
Se hospedó 2 noches en septiembre de 2025