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Sure Hotel by Best Western Hilden-Duesseldorf

Hotel in Hilden with a 24-hour front desk and a restaurant

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Photo gallery for Sure Hotel by Best Western Hilden-Duesseldorf

Food and drink
Lobby
Front of property
Business Room, 1 Twin Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Meeting facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Breakfast available
  • Parking available
  • Laundry

Explore the area

View in a map
Schwanenstr. 27, Hilden, NW, 40721
  • Place, Hildorado
    ‪16 min walk‬
  • Place, Messe Düsseldorf
    ‪25 min drive‬
  • Place, Cologne Cathedral
    ‪26 min drive‬
  • Airport, Düsseldorf (DUS-Düsseldorf Intl.)
    ‪21 min drive‬

Room options

View all photos for Business Room, 1 Twin Bed

Business Room, 1 Twin Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Business Room, 1 Twin Bed

  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Business Room, 1 Double Bed

Business Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Business Room, 1 Double Bed

  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 Double Bed

  • 344 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, Multiple Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, Multiple Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, Multiple Beds

7.6 out of 10
Good
(4 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Twin Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Twin Bed

7.0 out of 10
Good
(2 reviews)
  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed

  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Twin Bed (Quiet Location)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Comfort Room, 1 Twin Bed (Quiet Location)

8.0 out of 10
Very good
(1 review)
  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 1 Double Bed (Quiet Location)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Comfort Room, 1 Double Bed (Quiet Location)

  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Hilden

Sure Hotel by Best Western Hilden-Duesseldorf is located 2.9 mi (4.7 km) from Benrath Palace and within a 10-minute drive of Rhine. This 93-room hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Hildorado - 16 min walk - 0.9 miles
  • Mitsubishi Electric Hall - 13 min drive - 9.3 miles
  • Konigsallee - 17 min drive - 11.1 miles
  • Messe Düsseldorf - 25 min drive - 14.4 miles
  • Cologne Cathedral - 26 min drive - 23.5 miles

Getting around

  • Düsseldorf-Benrath Station - 6 min drive
  • Hilden Süd S-Bahn - 9 min walk
  • Düsseldorf Intl. Airport (DUS) - 31 min drive

Restaurants

  • ‪Röstzeit - ‬3 min walk
  • Restaurant Mösch
  • ‪burgermarkt - ‬1 min walk
  • ‪Olive - ‬2 min walk
  • ‪Coco Loco - ‬3 min walk

About this property

Sure Hotel by Best Western Hilden-Duesseldorf

Hotel in Hilden with a 24-hour front desk and a restaurant
Guests of Sure Hotel by Best Western Hilden-Duesseldorf enjoy free WiFi in public areas, a business center, and express check-in. Self parking is available for EUR 12.00 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a terrace, laundry facilities, and a vending machine.
Guests can expect to find LED TVs and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include safes, phones, and desks. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (EUR 12 per night)
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:00 AM to 10:00 AM on weekends; EUR 17 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Amber's Restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • Area rugs in room
  • Elevator (31 inch wide door)

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LED TV with premium channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Office
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 20.00 per pet, per night
  • Dogs only
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Rollaway/extra beds are available for EUR 25.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 17.00 per person
  • Uncovered self parking fee: EUR 12.00 per night
  • Pet fee: EUR 20.00 per pet, per night
  • Rollaway bed fee: EUR 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts major credit cards and cash.

Property is also known as

Amber Duesseldorf
Amber Hilden
Amber Hilden Duesseldorf
Amber Hotel Duesseldorf
Amber Hotel Hilden
Amber Hotel Hilden Duesseldorf
Duesseldorf Hilden
Hilden Amber Hotel
Hotel Amber Hilden
Hotel Hilden Amber
Sure By Hilden Duesseldorf
Amber Hotel Hilden Duesseldorf
Sure Hotel by Best Western Hilden Duesseldorf
Sure Hotel by Best Western Hilden-Duesseldorf Hotel
Sure Hotel by Best Western Hilden-Duesseldorf Hilden
Sure Hotel by Best Western Hilden-Duesseldorf Hotel Hilden

Frequently asked questions

What's there to see around Sure Hotel by Best Western Hilden-Duesseldorf?

This hotel is located in Hilden, close to Mitsubishi Electric Hall, Benrath Palace, and Classic Remise Duesseldorf. Rhine is also within a driving distance of 3.8 mi.

Will I be able to park at Sure Hotel by Best Western Hilden-Duesseldorf?

Yes, uncovered parking is offered for EUR 12.00 per night. Though parking is limited, electric car charging is also available.

Does Sure Hotel by Best Western Hilden-Duesseldorf have a casino?

No, Sure Hotel by Best Western Hilden-Duesseldorf doesn't have a casino.

Is there an indoor pool at Sure Hotel by Best Western Hilden-Duesseldorf?

No, there is no indoor pool at this hotel.

Is Sure Hotel by Best Western Hilden-Duesseldorf a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a bar plus some guestrooms include minibars and courtyard views.

Are there hot tubs at Sure Hotel by Best Western Hilden-Duesseldorf?

No, this hotel doesn't have a spa tub.

Does Sure Hotel by Best Western Hilden-Duesseldorf have a restaurant that serves breakfast?

Yes, Sure Hotel by Best Western Hilden-Duesseldorf serves buffet breakfast for a surcharge each morning at Amber's Restaurant.

Does Sure Hotel by Best Western Hilden-Duesseldorf allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Sure Hotel by Best Western Hilden-Duesseldorf for a fee of EUR 20.00 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Sure Hotel by Best Western Hilden-Duesseldorf?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Sure Hotel by Best Western Hilden-Duesseldorf?

The closest major airport to Sure Hotel by Best Western Hilden-Duesseldorf is Düsseldorf Intl. Airport (DUS), which is 18.3 mi away (31 minutes by car). Another top airport is Cologne - Bonn Airport (CGN), which is located 26.7 mi away (41-minute drive).

Are there rooms with balconies at Sure Hotel by Best Western Hilden-Duesseldorf?

No, at Sure Hotel by Best Western Hilden-Duesseldorf, there aren't any guestrooms that list a balcony.

Reviews

Sure Hotel by Best Western Hilden-Duesseldorf Reviews

8.0

Very Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 50 out of 163 reviews
Rating 8 - Good. 71 out of 163 reviews
Rating 6 - Okay. 34 out of 163 reviews
Rating 4 - Poor. 4 out of 163 reviews
Rating 2 - Terrible. 4 out of 163 reviews

Reviews

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Really good hotel. Pretty clean and in nice area. Beds were good and staff were friendly.
Stayed 3 nights in Jul 2025

6/10 Okay

Annie

That hotel needs a make over. The front desk is the only area they renovated after the storm. The rooms and bathrooms need a well needed refresh with everything. Location is great I’ve been staying there for 14 years at least once a month in the last 2 years.
Stayed 2 nights in Jul 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Central part of town was an easy walk.
Stayed 3 nights in Jul 2025

10/10 Excellent

Anthony

Stayed 3 nights in Jul 2025

6/10 Okay

Khushdev

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Annie

Disliked: Staff & service
Stayed 2 nights in May 2025

10/10 Excellent

Gustavo

Stayed 2 nights in Jan 2025

6/10 Okay

Annie

Traveled with family
The room was soooo cold I left a day earlier The front desk said they’d send a portable heater, nothing was sent. I had mentioned it also on the first day. They didn’t seems to care. Since my room was paid for 3 night , left on the 2 Day. The hotel is out dated.
Stayed 3 nights in Dec 2024

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems at all with this hotel. Would stay again and recommend to others.
Stayed 1 night in Sep 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Sam

Stayed 3 nights in Jun 2024

6/10 Okay

John

Traveled with family
I’ve stayed at this hotel several times, several years, nothing has been updated, this hotel can add a coffee machine to each room. New carpet should be install.
Stayed 3 nights in Mar 2024

10/10 Excellent

Carmen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kathrin

Traveled with family and small children
Liked: Cleanliness, staff & service
We were in town for a family event and spent two nights at Sure Hotel by Best Western Hilden-Duesseldorf. We had a great stay! The hotel is located near the quaint downtown area. We caught the S-Bahn to Düsseldorf from Hilden Süd which was about a 15 min walk. Check-in was quick and easy and the hotel staff was very friendly. Our rooms very extremely comfortable and very clean. We also enjoyed the breakfast buffet which offered a variety of food options for every family member. We would definitely stay at this hotel again.
Stayed 2 nights in Oct 2023

8/10 Good

Kristaq

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good middle of the road hotel.
Stayed 2 nights in Feb 2020

8/10 Good

Annie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel needs An update. Also a kettle should be I. The room Cold cold nights It’s nice to have a tea etc
Stayed 3 nights in Dec 2019

8/10 Good

Warwick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Annie

The hotel needs to adopt the new ever changing environment, Better showers, they’re outdated. USB outlets should be provided throughout the room. Beds needs to be the true king/queen The gap between the bed made it extremely uncomfortable to sleep. More amenities like lotions and conditioner. The breakfast was super and staff are friendly.
Stayed 1 night in Jul 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Comfortable, pleasant stay Nice local area No coffee maker in roo Nice breakfast offered.
Stayed 3 nights in Oct 2018

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Peter, Wenonah, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be sure to ask for a room in the back. Any room at the front is very loud because of the main thoroughfare with a lot of noisy traffic just below when the window is open. Parking costs extra either in the hotel garage, or if it is full, in the nearby parking garage. The hotel is right by the beautiful, friendly pedestrian center of Hilden, absolutely worth seeing by all means!! The hotel dining room with free breakfast is memorable and quaint --- do not miss that.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient

Convenient for the middle of town, reasonable restaurant and bar, but plenty of other places to eat nearby if you fancy a change. Easy parking. Very good breakfast including cooked eggs, bacon & sausage as well as more 'continental style'

8/10 Good

Greg

Liked: Staff & service, property conditions & facilities

Comfortable with nice breakfast

The Amber Hotel is relatively comfortable, with nice big rooms and a proper shower (very important) The food is fine, with the "Amburger" and the breakfast is one of the best I've had in Germany.
Stayed 3 nights in Feb 2018

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