Comfort Inn Franklin2.5 out of 5.0
Recent guest reviews
Stayed three nights. Great location for our purposes. Room was clean, staff was friendly when checking in. For some reason our rooms never got cleaned, but towels were taken away each day! Called the front desk the first evening to ask what happened and got the helpful answer of “I don’t know, I work nights.” Had a problem with a car tire and the manager came out in the pouring rain with his pressure gauge from his personal vehicle to check things out. He figured out the problem and knew where to send us for a fix. Had a couple of other encounters with him and he was unfailingly friendly and professional. All the staff were pleasant and helpful save and except the one night desk person.
Very nice, clean, and friendly facility for short stay. Food for breakfast was excellent and hot.. Desk helpful and friendly with prompt reactions to needs and questions. Recommended very good restaurants narea.
We were hikers on the Appalachian Trail and it started raining buckets with forecast of 2 more days like this. We decided to stay at the Comfort Inn for 2 nights. The staff was unbelievable courteous even though we were drenched and muddy. The rooms were awesome and we couldn't have asked for anything better. We want to particularly thank Laura and April at the front desk who went out of their way to get us settled. Thanks so much for a delightful stay!!!
Would definitely strongly recommend this hotel. The entire staff was extremely friendly and eager to help us. We were attending a wedding and would be arriving before their normal check in time and they eagarly accommodated our needs! Ashton at the front desk was extremely friendly, professional, and very patient and kind with an elderly couple checking in ahead of us. Then she was extremely sweet from our phone conversation, to our check in and then our check out! The staff member who ran the breakfast buffet kept things well stocked, tidy and was so very pleasant! The room attendant on our floor was very friendly and our room was very clean and well stocked. When I had to bother her for an extra trash bag to put some of my belongings in, she was more than curtious to stop what she was doing to help me. We visit family in this area often and will definitely stay here when we come to the area!
The room was clean and comfortable and the breakfast was good. We were visiting friends who live in the area and its location was great for exploring the area around Franklin. The staff were friendly and accommodating. We would definitely stay here again.
Over the years I have stayed at this location on numerous occasions and would have given them an average rating - a little pricey for the quality of the room. This time they overcharged on the bill and while agreeing to correct it have repeatedly failed to do so. While the overcharge was minimal, if they are doing it to every customer, and it appears they are doing so, it speaks to me of deception and dishonesty. When visiting family or doing business in the Franklin area in the future, I do not plan on using this motel.
This hotel was very nice. It was clean and comfortable. The only complaint is there is no restaurant or shop in the hotel. The room has a microwave but if you can't get food what are you microwaving, and no supermarket nearby.
We stayed at this Comfort Inn for the solar eclipse, and were pleasantly surprised as neither of us had utilized a Comfort Inn previously (we prefer Hilton). The front desk and other staff were very friendly and welcoming. The room was well appointed and clean. A microwave and fridge were available in the room and the bed was quite comfortable. Breakfast was fairly standard, with a few hot items, breads, cereals, and such. The location is excellent, there are several restaurants within walking distance as well as a grocery store. Waterfalls, hiking, downtown Franklin, and many fun touristy things are just a short drive away. Would stay again!
I think when they realized they were going to be in the path of totality they decided to jack up the rates. Ok stay. Room A/C was loud, front desk less than friendly. Breakfast area was dark and cramped. Probably won't return.
This hotel was great. The location was conviently located, clean, and the staff friendly and helpful. Breakfast staff was super friendly. A little pricey but it was eclipse weekend and our rates were secured more than 8 months in advance. Other guests were charged unfairly in our view.
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
Comfort Inn Franklin places you within 3 miles (5 km) of popular attractions like Scottish Tartans Musuem and Franklin Gem and Mineral Museum. This hotel has 60 rooms and welcomes guests with conveniences like free breakfast, a casino, and an indoor pool. It's in central Franklin and also close to Smoky Mountain Center for the Performing Arts.
Free hot/cold buffet breakfast is served each morning from 6 AM to 10 AM.
All of Comfort Inn Franklin's 60 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can enjoy free WiFi and satellite TV. Bathrooms have hair dryers and free toiletries. Free weekday newspapers, free local calls, and safes are also available.
Comfort Inn Franklin features a casino, a nightclub, and an indoor pool. If you decide to drive, there's free parking. Multilingual staff is on hand to answer questions. Additional amenities include a fitness center, free WiFi in public areas, and conference space.
Reviews from Trip Advisor
68.0% of guests recommend this hotelTotal of 237 reviews