A-ROSA Strandidyll Heringsdorf

4.5 star property
Beach hotel with outdoor pool, near Heringsdorf Pier

Choose dates to view prices

Photo gallery for A-ROSA Strandidyll Heringsdorf

Front of property
Lobby
Front of property
Hypo-allergenic bedding, free minibar, in-room safe, desk
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Gym
  • Room service
  • Parking available

Explore the area

Map
Delbrückstraße 10, Heringsdorf, MV, 17424
  • Heringsdorf Pier
    ‪4 min walk‬
  • Ahlbeck Beach
    ‪4 min walk‬
  • Ahlbeck Pier
    ‪4 min drive‬
  • Heringsdorf (HDF)
    ‪17 min drive‬

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Room options

Standard Double Room (Town View)

  • City view
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room (Lateral Lake View)

  • Lake view
  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

Comfort Double Room (Park Side)

  • Park view
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

Classic Double Room, 1 King Bed (Land Side)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Heringsdorf

A-ROSA Strandidyll Heringsdorf places you within a 5-minute walk of popular attractions such as Ahlbeck Beach and Heringsdorf Pier. This 4-star hotel has 143 guestrooms and offers a full-service spa, an outdoor pool, and an indoor pool.

What's nearby

  • Heringsdorf Pier - 4 min walk - 0.3 miles
  • Ahlbeck Beach - 4 min walk - 0.3 miles
  • Museum Villa Irmgard - 20 min walk - 1.1 miles
  • Ahlbeck Pier - 4 min drive - 1.2 miles
  • Bansin Beach - 5 min drive - 1.4 miles

Getting around

  • Seebad Heringsdorf Station - 6 min walk
  • Heringsdorf (HDF) - 16 min drive

Restaurants

  • ‪Usedomer Brauhaus - ‬5 min walk
  • ‪O'ne - ‬7 min walk
  • ‪Ponte Rialto - ‬4 min walk
  • ‪Wirtshaus Leo - ‬18 min walk
  • ‪Restaurant Lilienthal Usedom - ‬5 min walk

About this property

A-ROSA Strandidyll Heringsdorf

Beach hotel with outdoor pool, near Heringsdorf Pier
A-ROSA Strandidyll Heringsdorf features a full-service spa, an indoor pool, and an outdoor pool. If you drive, self parking is EUR 21 per day, or you can take advantage of the airport shuttle (available on request) for EUR 25 per room one-way. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this beach hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Beds sport pillow menus and bathrooms offer hair dryers and bathrobes. Other standard amenities include free minibar items, balconies, and tablet computers. Housekeeping is available once per stay.
An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 17 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 14 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

PURIA Superior Spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English, German, Polish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (EUR 16 per day); reservations required
  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 5:00 PM on request
  • Free train station pick-up and drop-off shuttle from 8:00 AM to 9:00 PM
  • Train station shuttle at scheduled times, on request
  • Free bus station shuttle
  • Onsite parking available only on request
  • Secured, covered self parking on site (EUR 21 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Belvedere
  • Club-Bar
  • Giardino
  • Lobby-Bar

Things to do

  • Art gallery
  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Books
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Table tennis
  • Yoga classes

Family friendly

  • High chair
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Pool toys
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 2,205 square feet of conference space
  • Business center

Outdoors

  • Beach towels
  • Free pool cabanas
  • Garden
  • On the boardwalk/promenade
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible train station shuttle
  • Elevator (33 inch wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2001
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels
  • Tablet computer

Food and drink

  • Champagne service
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: EUR 100

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 January - 31 March, EUR 2.50 per person, per night. This tax does not apply to children under 6 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, EUR 3.30 per person, per night. This tax does not apply to children under 6 years of age.
  • A tax is imposed by the city: From 1 November - 31 December, EUR 2.70 per person, per night. This tax does not apply to children under 6 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: EUR 25 per room (one-way)
  • Covered self parking fee: EUR 21 per day
  • Nearby parking fee: EUR 16 per day(164 ft away; open 24 hours)
  • Late check-out fee: EUR 100 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
Tax ID - DE261415553
This property accepts credit cards and cash
Air conditioning is not provided
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers limited parking, along with offsite parking (reservations required). There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • Tax ID number is DE261415553.
  • This property accepts credit cards and cash.
  • This property uses eco-friendly cleaning products.
  • Air conditioning is not provided.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector and a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Travel Charme Strandidyll
Travel Charme Strandidyll Heringsdorf
Travel Charme Strandidyll Hotel
Travel Charme Strandidyll Hotel Heringsdorf
Travel Charme Strandidyll Heringsdorf Seebad
Travel Charme Strandidyll Heringsdorf Hotel
Travel Charme Strandyll Hotel
A Rosa Strandidyll Heringsdorf
A-ROSA Strandidyll Heringsdorf Hotel
Travel Charme Strandidyll Heringsdorf
A-ROSA Strandidyll Heringsdorf Heringsdorf
A-ROSA Strandidyll Heringsdorf Hotel Heringsdorf

Frequently asked questions

Are free cancellation options available at A-ROSA Strandidyll Heringsdorf?

A-ROSA Strandidyll Heringsdorf provides free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at A-ROSA Strandidyll Heringsdorf?

As of May 29, 2025, prices found for a 1-night stay for 2 adults at A-ROSA Strandidyll Heringsdorf on Jun 5, 2025 start from $238.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of A-ROSA Strandidyll Heringsdorf?

This hotel is located in Heringsdorf, just steps from Islands of the Baltic Sea and Usedom Nature Park, and within a short walk of Ahlbeck Beach. You'll also find Heringsdorf Pier and Heringsdorf Beach less than a mile away.

Will I be able to park at A-ROSA Strandidyll Heringsdorf?

Yes, secured parking is offered for EUR 21 per day. Though parking is available on request, accessible parking, bicycle parking, and electric car charging are also available.

Is a spa located at A-ROSA Strandidyll Heringsdorf?

PURIA Superior Spa is the hotel's spa and services include deep-tissue massages, sports massages, aromatherapy, and Ayurvedic treatments.

Does A-ROSA Strandidyll Heringsdorf feature a casino on the premises?

No, A-ROSA Strandidyll Heringsdorf doesn't have a casino.

Is there an indoor pool at A-ROSA Strandidyll Heringsdorf?

Yes, this hotel has an indoor pool as well as an outdoor pool and a hot tub. Guests have pool access between 7:00 AM and 10:00 PM.

What will couples enjoy most about a stay at A-ROSA Strandidyll Heringsdorf?

This waterfront hotel offers many amenities for couples, including Champagne service as well as an outdoor pool and a poolside bar.

Does A-ROSA Strandidyll Heringsdorf have a hot tub?

Yes, this hotel has a spa tub.

Does A-ROSA Strandidyll Heringsdorf have a restaurant with a breakfast menu?

Yes, A-ROSA Strandidyll Heringsdorf has 2 restaurants, and serves breakfast for a surcharge.

Does A-ROSA Strandidyll Heringsdorf allow pets to stay for free?

No, pets aren't allowed at A-ROSA Strandidyll Heringsdorf.

Does A-ROSA Strandidyll Heringsdorf have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to A-ROSA Strandidyll Heringsdorf?

The closest major airport to A-ROSA Strandidyll Heringsdorf is Heringsdorf (HDF), which is 7.2 mi away (16 minutes by car). Another top airport is Peenemuende (PEF), which is located 26 mi away (85-minute drive).

Are there rooms with balconies that I can book at A-ROSA Strandidyll Heringsdorf?

Yes, every guestroom at A-ROSA Strandidyll Heringsdorf comes with a balcony with some featuring lake or park views.

A-ROSA Strandidyll Heringsdorf Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 45 out of 71 reviews
Rating 8 - Good. 17 out of 71 reviews
Rating 6 - Okay. 5 out of 71 reviews
Rating 4 - Poor. 2 out of 71 reviews
Rating 2 - Terrible. 2 out of 71 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

MM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant

Nice three-day get-away. Excellent breakfast buffet included. Very clean. Friendly and attentive staff.

8/10 Good

Silke

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel war gut, die Zimmer gross und der wellnessbereich hervorragend
Stayed 3 nights in Jan 2024

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vom Check-In bis zum Check-Out erlebten wir ein sehr motiviertes und gastorientiertes Hotelteam, das für uns wie das Hotel selbst mit seinem Komfort für sehr erholsame Tage sorgte: umfangreiches Frühstücksbuffet, inkludierte alkoholfreie Minibar, A la Carte und HP Möglichkeit, ausgedehnte Pool- und Saunazeiten, uvm. Unser Fazit: wir kommen wieder!
Stayed 3 nights in May 2022

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles sehr gut
Stayed 3 nights in May 2022

10/10 Excellent

Jan, Braunschweig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein wunderschöne, sehr gut gelegende und gepflegte Anlage, mit unheimlich zuvorkommenden Personal! Das Frühstück ist mehr als reichhaltig und die Speisen in den beiden Restaurants exzellent!
Stayed 4 nights in Aug 2020

10/10 Excellent

Kathrin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

tolles Hotel in toller Lage!

Die Hotelanlage war sehr sehr schön! Perfekte Lage, toller Service, super Frühstück, schöne Zimmer - am meisten begeisterte uns der Innen/Außen-Pool und die super gepflegte Garten-Anlage mit Park/Liegewiesen/Sitzecken. Einziger Kritikpunkt : kein roomservie/Zimmerservice im Hotel, wenn man nach 22 Uhr in Heringsdorf Hunger hat wird es schwierig!
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

6/10 Okay

Quasimodo, Paris

Stayed 6 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Hotel in Strandnähe, schöner Spa Abteil Reichhaltiges Frühstücksbüffet
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wir waren mit dem Hotel der Lage und den Zimmern sehr zufrieden, auch das Frühstück war sehr gut, aber von dem Angebot zum Abendessen im Restaurant sehr enttäuscht. Mit blumigen Beschreibungen wird ein eher einfach Essen serviert, z.B. Hühnchensaltimbocca ist ein Witz. Mit billigsten Zutaten wird ein tolles Essen vorgegaukelt, schade!
Stayed 19 nights in Sep 2018

10/10 Excellent

Michael, 13627

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schönes Haus

Haus war OK Frühstück kann nicht übertroffen werden.
Stayed 4 nights in Sep 2018

10/10 Excellent

Norman, Potsdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel. Ich kann es wirklich weiterempfehlen.
Stayed 4 nights in Jul 2018

10/10 Excellent

Joerg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Selten so zufrieden gewesen

Phantastisches Kaiserbad. Top Anlage und Service. Ein riesengroßes Lob und Dankeschön an alle Servicekräfte. Mitten in der Hochsaison und jederzeit nett und hilfsbereit. Ich hoffe das Management weiß diese Leistung zu würdigen. Wir kommen auf jeden Fall wieder.
Stayed 3 nights in Jul 2018

10/10 Excellent

Karen, Ostfildern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Viel Komfort nah am Strand

Personal und Service ist hervorragend, auch das Essen. Saubere Zimmer, die gut ausgestattet sind und in denen man sich richtig wohlfühlen kann. Eigentlich alles, was man sich wünschen kann, ABER das hat natürlich auch seinen Preis - besonders in der Hauptsaison. Ungeeignet für "schmale" Portemonnaies.
Stayed 2 nights in Jul 2018

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Franz Josef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2017

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfekt sted til afstresning

Fantastisk sted og hotel. Alt var super.
Stayed 3 nights in May 2017

2/10 Terrible

GabyG, Hamburg

Liked: Cleanliness, room comfort
Disliked: Staff & service

Doppelter Betrag in Rechnung gestellt

Das Hotel ist sehr schön. Ich war nicht zum ersten mal hier. Leider gab es diesmal mehrere Mängel und ein gravierender Vorfall. Mein Zimmer war in der 2. Etage. Angekommen auf der Etage steigt einem ein extrem penetranter Schweißgeruch entgegen. Das Personal zum Frühstück und Dinner war sehr unaufmerksam. Nur allein um eine Bestellung aufzugeben, mußte ich am Abend z.B. 20Min warten, obwohl etwa nur 4 Tische belgt waren. ich hab's nicht verstanden... Und äußerte auch meinen Unmut darüber. Auch beim Frühstück, hier war allerdings mehr zu tun, kam niemand auf mich zu. Ich mußte das personal suchen und ansprechen. Bei meiner Abreise erlebete ich dann eine böse Überraschung. Auf meiner Rechnung war ein Betrag von 99€ gleich doppelt aufgeführt. Wenn ich das nicht bemerkt hätte, hätte ich 99€ zuviel bezahlt. Mehr als" ..schön, dass es Ihnen aufgefallen ist" und en "Tschuldigung" gab es nicht. Das finde ich überhaupt nicht gastfreundlich. Ein kleines give away wäre angebracht gewesen...

6/10 Okay

Jürgen

Liked: Property conditions & facilities
Bis auf das Frühstücksbuffet hat uns alles gut gefallen.

10/10 Excellent

Julia, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solide

Soweit ganz gutes Hotel. Wir sind eigentlich nur wegen Barkeeper Tom ins Hotel gekommen. Er ist der Beste!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr gutes Hotel in toller Lage

Wieder einmal ganz hervorragend. Es stimmte einfach alles!

6/10 Okay

Lisa

Liked: Property conditions & facilities
Disliked: Staff & service

Hotel gut - Service nicht zufriedenstellend

Die Lage des Hotels ist super - fast am Strand gelegen (man muss nur einen Weg überqueren). Vom Service waren wir ein wenig enttäuscht. Wir wurden zwar anfangs überaus freundlich von einem jungen Mann an der Rezeption begrüßt, danach ließ die Freundlichkeit zu wünschen übrig. Sei es an der Poolbar, im Frühstücksraum oder später beim Fahrradentleih an der Rezeption, die Mitarbeiter konnten sich noch nicht einmal ein kleines Lächeln erzwingen und wir empfanden sie als sehr unfreundlich. Vielleicht lag es an unserem Alter (wir sind Ende zwanzig), die restlichen Gäste im Hotel waren wesentlich älter als wir (ich schätze wir waren unter den jüngsten Gästen im Hotel). Noch dazu wurden wir von derm Herrn, der uns das Fahrrad aus der Tiefgarage herausgeholt hat, sehr unangenehm angefahren, da das Fahrrad einmal sehr laut geknackt hatte. Er sagte, ich solle doch bitte nicht in den nächsten Gang schalten und gleichzeitig Treten, so ginge das Fahrrad kaputt - wobei ich überhaupt nicht geschaltet habe un dich sicherlich nicht zum ersten mal auf einem Fahrrad gesessen habe. Das fand ich sehr unprofessionell, mir so ein ungutes Gefühl zu geben. Zu der Sauberkeit kann ich nur sagen, dass es auf den ersten Blick sehr sauber erscheint. Als ich doch direkt nach der Ankunft barfuß ins Badezimmer galaufen bin, habe ich erst gemerkt, dass der Fußboden voller Sand war, was bei einem Zimmerpreis von rund 300 € pro Nacht eigentlich nicht sein dürfte. Alles in Allem war es ein netter Urlaub.

10/10 Excellent

Roman, Einsiedeln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top-Hotel mit perfektem Service

Dieses Hotel ist absolut TOP in allem. Sehr schöne, elegante Anlage. Phantastischer Park. Ruhige Oase und dennoch sehr zentral. Das absolute Highlight ist jedoch das Personal. Der Service ist in allen Aspekte maximal. Die Gastfreundschaft, die Freundlichkeit und die Hilfsbereitschaft ist einzigartig. Sehr herzlich und ungezwungen. Man fühlt sich hier wirklich wie zuhause. Das gesamte Personal durchwegs! Kompliment! Auch verglichen mit dem 5-Sterne-Haus der gleichen Hotel-Kette, wo wir auch waren, ist der Service im Strandidyll herausragend. Zudem ist alles automatisch top organisiert: Wie Strandtasche mit Tüchern im Zimmer, Fahrräder, usw.. Hierher kommen wir sicher wieder zurück, um zu geniessen.