Pet Friendly Hotels in Heredia

"I would like to begin by highlighting some positive aspects: initially, the team was very efficient in managing the addition of two extra days to our reservation and the transportation from the airport. Likewise, the staff was always very friendly and did their best with the available resources and the obstacles they faced. However, I regret to inform you that the hotel does not seem to be prepared for peak season in terms of staffing, towel availability, and cleanliness. My husband is a very light sleeper, and although we requested a room change because our stay was for two weeks, we were placed on the fifth floor, in the room next to the elevator and below the lounge. The noise of tables and chairs being moved until 10:30 p.m. made it extremely difficult for him to rest, and we could not be relocated because the hotel was full. On the other hand, I had a serious health issue related to the breakfast buffet. I was recovering from food poisoning for four days; after temporarily moving to another hotel to rest, I became ill again immediately after eating at the buffet upon my return. Additionally, we experienced daily inconveniences with the towel service, as we had to wait until after 4:00 p.m. to receive them. Finally, we noticed that the pool area does not have enough shade or seating for the number of guests. I usually leave positive reviews about my stays, but this time the experience was "

"Good breakfast , helpful staff"

"Great breakfast. Conveniently located by airport. And nice free shuttle. "