Novotel Mulhouse Bâle Fribourg4.0 out of 5.0
Recent guest reviews
Some members of staff were helpful and pleasant but others were not. Waited 20 minutes to get a drink from the bar while staff sat at a table around the corner. Staff parked in prime spot next to the front entrance indicating that customer service is not a priority.
Average novotel, polite receptionsit even do he - as no other novotel recpetionst we met this summer- understood the concept of online checkin and asked for credit card again, at 23 pm when we arrived with you tiered kids. The breakfastare was tiny the line for coffe (3-4 people) blocked half of the room. The breakfast did not get refilled during the 1,5 hour we spendt eating (and the kids swimming). The pool is in direct acces to the dining area.
Good, clean, efficient. Just what you would expect and hope for from a big chain hotel. Room was comfortable but over warm (you can't increase the air conditioning). Breakfast included a good choice of buffet items - hot and cold. Lots of parking. Nice swimming pool too (not heated). Staff were helpful. There are several good restaurants within walking distance - check them out on Trip Advisor.
We have stayed at many Novotel hotels in the past, mainly as stopovers en route to Italy/France and this hotel is pretty much the standard you would expect. The reason for the poor rating was due to the service I felt we were given on check in - I had booked a double room with a sofa bed, as we are a family of 4 (this is what we always book), however due to my mistake when booking I only booked for 2 adults so we were told the double room. I had booked with the sofa bed could not accommodate our 2 children (no valid explanation why the sofa bed could not be made up) and I had to pay for a second room which also had a sofa bed in it. I felt the receptionist could have exercised some flexibility and allowed us to make up the sofa bed in our room instead of charging us for 2 rooms, we paid €215 for a one night stopover! As a comparison we stayed the following night in a hotel in Milan with 2 interconnecting rooms for €130 and this hotel was far superior. Air conditioning did not wirk in either room (I suspect from reading previous reviews that the hotel did not switch it on as I heard various complaints about the air con. Also, the hotel allows dogs which is fine but not good if you suffer with allergies and I didn't really appreciate eating my breakfast with 2 dogs at the table next to me!
nice comfy bed and good shower. Pool is open late and also early which is a nice touch during summer. Only concern is that there is little airconditioning or none at all. It gets hot. Breakfast at EUR 16.50 per person is a bit on the high side. Nice staff and friendly
We arrived slightly later than expected and after check in which was already done online earlier in the day we were informed of everything we needed inc breakfast and went off to find our room. Having read here about people's oppinions I was pleasantly surprised and the hotel itself whilst on an industrial area was very quiet and well looked after. The room was functional and clean and very spacious so had all you would need for a restful night including a superb mattress which uk hotels could take note of. We tried the food and drink and all the staff both in the evening and morning were always on hand to help and we had a lot of fun trying to speak French and English respectively. Thank you for giving us a much needed restful night before continuing home
Hotel used to be my favorite in Mulhouse. Sad to say it is getting older and it doesn't have ac. It can be a big problem in the summer months. Beds are a bit small. Room was clean. And breakfast only till 9:30...
Well let's be honest, 120€ for this is just completely overpriced and I don't understand how they can justify it. I have been to a lot of hotels and I would say the rooms are not worth more than 60€. Yes it's clean. But that's all. Nondecoration. Rooms look old. No much amenities in the rooms. No A/C, no fitness room, no indoor pool. And the hotel is located in a crappy industrial area. So I really don't understand the price. Again it's clean and comfortable, but just because of the price vs. quality of the hotel I cannot give more than 2 stars!!
The hotel has no elevator, so if you don't want to drag your bags up the stairs, try to get a room on ground floor (there are 2 floors) Internet connection could be better … connecting with Skype only worked after several attempts. A bit of a long wait for being served in the bar. Excellent restaurant, delicious food. I had codfish with mushrooms, very tasty. Large choice for breakfast. Good bed, extra door to reduce noise from the corridor. Room temperature not controllable.
The hotel is situated in an industrial like zone. We stayed there only for one night. It is a very small hotel, just two floors, ground and 1st floor. It has no elevator and the receptionist carried our bag at the 1 st floor. The restaurant looks nice and the bar is ok too. Room was ok, a bit old fashion and just enough to fit 2 adults and 2 kids. The breakfast was very good.. The swimming pool is too small. Since it was winter we didn't use it. Overall is an average hotel.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
Novotel Mulhouse Bâle Fribourg places you within a few miles (5 km) of Musee du Papier Peint and Nouveau Bassin Park. This 4-star hotel has 77 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi. Parc Expo de Mulhouse and Cite de l'Automobile are also nearby.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 9:30 AM.
All 77 rooms feature sofa beds, minibars, and coffee makers. Guests can expect free WiFi and TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers. Free bottled water, phones, and ironing boards are other standard amenities.
Guests of Novotel Mulhouse Bâle Fribourg enjoy an outdoor pool, free WiFi in public areas, and 5 meeting rooms. A stay here includes free parking. The 24-hour front desk has staff always at the ready. Other amenities at this family-friendly hotel include conference space, a computer station, and express check-in.
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 448 reviews