Family Resorts in Hartford, Hartford

"Stayed at this hotel for one night. We were attending a concert at the Denny Sanford center. We checked in about 4:45 and started getting ready. We walked into our room and notice a brown nasty stain on the couch when you first walk it.. Further inspection of the room the floors look like they had not been vacuumed in who knows how long. There were legit visible crumbs between the two beds. We went on about our night got ready left for the concert about 6:45ish didn't get back from the concert until about 11:30ish. We went to the bar and ordered drinks and a pizza, both drinks and pizza were good. Head back to our rooms and go to bed. Wake up the next day and start to pack shower and get ready to check out. We attempted to take showers but the shower curtain would not stay open. We were looking up at the rod and notice it was ripped out of the wall. I notified the front desk as soon as we were done getting ready and checking out. I was met with well why didn't you tell us about it yesterday when you checked in. No one noticed it yesterday as we were hardly in the room. She said she would note it on our booking. I get home check my bank account and sure enough they were trying to charge me $300.00 for the damage. I called spoke with a manager she review cameras and let me know she would refund my money. Then proceeded to say I needed to go change my review and that she hopes I am being honest about this and it would be unfortunate for them If I was lying. Inspect your rooms!!"

"The front desk staff was so accommodating and friendly!"

"Our stay at the highpoint hotel was amazing! The staff that greeted us at check in was so helpful and accommodating! The lobby and reception area was so immaculately clean as was our room! Spacious for us and had everything we needed. Breakfast was a reasonable $10 per person. All you care to eat! The hotel is very safe and secure too! We will definitely stay here again! I highly recommend!"