have a complain about the place we were reserved in Harper’s Ferry, Iowa. We ended up arriving there on the day after which was Friday morning December 20. The place was not shoveled of the snow. The entire place was cold and we could not get it to warm up and we saw only ambient heaters and they did not get it warmed up that well. We contacted the owner Carrie and she told us she would find the maintenance people. We waited and no one came. We continued to still feel it very cold. We decided that we could not stay there any longer and decided to leave. We received a text from a Kyle who said he was the owner of the place too. He said he would go and check out the place. He told us that the thermostat was apparently set down to a very low number probably by the cleaning lady. I assure you we never saw a thermostat, the place was very very cold and the bathroom was even worse in that it was colder. I advised Kyle that we would appreciate it if we were refunded our money as we never went there in the evening of December 19 due to a snow storm and we were barely there in the 20th. He said Carrie would take care of that. We have not heard from Carrie and are worried she will not honor that. I am not sure who was giving them 10/10 for reviews but if you ask me I would not even give them a 1/10 for a review. The place was cold, the snow wasn’t shoveled. I am sorry but we had been looking forward to a getaway and this is not what we expected. I would like for you t