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Best Western Harbin Fortune Hotel

3.5 out of 5.0

Recent guest reviews

China is famous for hospitality, but even by certain European standards, the staff here are disinterested in their guest. The rooms are not just dated; they are worn down with rotting wood in the bathrooms, etc. Beds are uncomfortable but they do have fresh linens. Internet is good when it works. In my case, the hotel was nearly empty but some large party with a lot of yelling drunk men was placed into the room next to mine and the staff did nothing.

This is a place I have stayed three times over the past 5 years, organised in relation to work at a local university. The rooms are clean and staff courteous, but have little English. The Chinese food is good, but there are some oddities for Westerners: juice at breakfast is not juice but is in fact orange or lemon cordial. The bread is full of sugar - it's more like cake. Take your own coffee bags from overseas: the coffee is dreadful. I normally stay in a larger room, with power points hanging out of the wall; but the most recent stay was in a smaller room, and only one globe worked in the indirect lighting. The problem with this hotel is that it could be great: it's just very badly managed with a lack of attention to maintenance within the rooms.

New building that looks decadent already. Staff that barely can say one word in English. Breakfast starts at 7 am which sometimes its already too late for business purposes. The restaurant is always cold to remind everybody that we are in Harbin. The staff in the restaurant is lazy and not really interested in the customers, while the food is poor quality. No internal bar and internet is very slow. Nowhere to go for a walk as there is nothing around.

I only stayed there one night but so far there was nothing to complain. English speaking employees, toilet and bedroom were clean and a pleasant temperature in the room. English Television was available same as free wifi. I would go there again.

Stayed in this hotel for a week in October and I found it a bit difficult to review this hotel. We stayed in the Deluxe Business room. (two adults, one young kid). The room is spacious enough, with a king size bed and a decent lounge area. Bathroom is big too. The problem is the details are not there. The design is very awkward, e.g. location of the power points, bathroom doors opening right onto the vanity, etc. Our safe stopped working on the 2nd or 3rd day. The staff came up very quickly after we called, but couldn't fix it, so I had to use my luggage as the safe for the remaining days. The Wifi kept dropping out and the staff moved the router from another room to our room which fixed up the problem. The worst part -- every night we came back to the hotel, it was like entering a war zone. The hotel lobby was full of smoke due to people who dined in the restaurant next door smoking too much!

This is a fairly new property in Harbin, but already seems to be falling apart. The room was a suite, and so was pretty spacious. But, the rug in both rooms and the tile in the bathroom were all stained. There was a large wet spot on the carpet of the sitting room which didn't go away, but at least it didn't smell...... One electrical outlet was pulled out of the wall and dangling by the cable. The list goes on... The food was very mediocre and even my local hosts were embarrassed to eat the rice that was served. There were no gym facilities, though one could get out and walk around the campus of the ag university next door. The rooms were noisy and the jackhammers started up by about 5:30 in the morning. On the up side, the staff were helpful in setting us up in a nice meeting room at the last minute, but other than that, this is not a facility that I would recommend.




因为出差的原因住了这个酒店的大床房,这个酒店给我的感觉很好,因为: 1. 大床房很大很干净; 2. 床软硬适中,睡得很香; 3. 外面的景观开阔; 4. 服务员很有礼貌; 不过有两个问题要注意: 1. 因为我住的时候没有暖气,房间的空调没有热气,所以晚上睡的时候有点冷; 2. 地理位置很一般,如果去旅游不怎么建议住。

No 368 Xuefu Road Harbin

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Best Western Harbin Fortune Hotel places you 5.6 mi (9 km) from Heilongjiang Provincial Museum. This 57-room, 3.5-star hotel has 2 restaurants along with conveniences like free in-room WiFi and free self parking. Centrally located in Harbin, the hotel is also within a 30-minute drive of Saint Sophia Church and Harbin Amusement Park.


Free full breakfast is offered each morning. Enjoy dining at one of 2 onsite restaurants including YI Restaurant, which specializes in international cuisine. Satisfy your hunger from the comfort of your room with room service.


Best Western Harbin Fortune Hotel's 57 rooms are air-conditioned and provide refrigerators, minibars, and free local calls. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free bottled water, safes, and desks are also standard.

Property features

Best Western Harbin Fortune Hotel features free WiFi in public areas, conference space, and a business center. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Additional amenities include a computer station, express check-in, and express check-out.

Reviews from Trip Advisor

Trip Advisor aggregated rating

82.0% of guests recommend this hotel

Total of 44 reviews