Sanli New Century Grand Hotel Zhejiang4.0 out of 5.0
Recent guest reviews
Very modern and comfortable stay at this hotel. The bathroom is very clean, with both a shower and a tub. The breakfast is really good here as well. The only downside is that this hotel seems pretty far from the downtown area, so it's a little far getting around.
As usual, never disappointed by a stay in a New Century branch. Very comfortable room, average location however. As it was after Chinese new year, it was kinda crowded, especially for breakfast. One bar and more dining options would not hurt.
Due to the Chinese New Year celebrations we ended up staying at this hotel which was a little outside the city centre. It was an okay hotel with nice rooms, although I first received a room on the 26th floor, where it felt like the previous guest had been smoking non-stop from check-in to check-out. Many thanks therefore to the reception staff for fixing me a non-smoking room on the 25th floor instead, where it was actually possible to breathe. The hotel seemed to cater mostly to Chinese guests, which probably explains that several of the staff didn’t speak English that well. The breakfast was okay, again catering mostly to Chinese guests. There is supposed to be free Wi-Fi, but it's almost impossible to get online. I would probably chose something more central if visiting Hangzhou again.
Yes, as said frames were pretty OK, but quality wasn´t as good. Need to say that room also was OK but kitchen didn´t meet expectations. Not only that food that I ordered in evening was late (not served at same time that colleagues) but it was also cold. In breakfast – yes there was plenty of Chinese choices – we still are in China but if that is called Chinese & international… Also in check in – I can understand if staff has difficulties to provide service or understand English, but if same happens once my Chinese colleague tries to solve simple check out issues then one may feel frustration… So frames & rooms – OK Food and check out no good. Definitely no business hotel, more like groups and families. Just like it appears to be – in breakfast.
From outside everything look perfect. When you got into the lobby still everything look fine. But once you get into your room and look for more details, everything not look well at all. They don't clean the room well, breakfast just ok.
First off, I will state that the room was clean and the bed was comfortable. Aside from that, everything about this hotel is poor and I would seriously recommend keeping one's distance. In terms of the room, the TV channel selection was very limited, the wifi worked only 10% of the time and the shower was broken (it could not be kept in one position and apparently couldn't be fixed). It's far out from the city but I was here for a conference so the bad location didn't affect me too much. The service however is the worst thing about this place, totally untrained and rude staff with no functioning systems and some nonsensical aspects. For example, having to wait for 15 minutes for an aloof busboy to come to the room to type in a code just to make a domestic external call - every single time! All the more ridiculous because the hotel walls seem to to repel phone signal, even on the 25th floor. Making any request of reception or room service is nigh on futile as they will happily pass you from desk to desk without informing the next person of your request - even though I was speaking to them in Chinese. Limited and overpriced room food takes at least an hour and arrives cold with no apology. Genuinely this place is not fit to host anyone. Some of the rudest and most appalling service I've faced and I have been a business traveller around China for 4 & 1/2 years.
We stayed at this hotel in January 2013 as part of a China Tour. this was a beautiful hotel with crystal chandeliers that were fabulous at the entrance. The dinner at the restaurant was average and the cheese in cheeseburgers was unrecognizable. although the hotel is beautiful the view from the room was terrible. An old house in the back with basically a garbage dunp from the hotel that was just piled up. There is a KTV building attached to the hotel which is for male adult entertainment. I was up early and went for a stroll through thehotel and ended up in the building which was OK for an adult but certainly not recommeded for children. The decor is stunning and the costs to build must have been crazy so I went and got my girlfriend to show her the area and some of the entertainemnt rooms as it was early. Quite a visit in that some leftover party people were shrewn around and eventually there was a big beefy chinese guy that strongly suggested this was not a place to bring a woman. Overall though, a very nice hotel as long as you stay in the hotel. The glass exterior elevator is pretty cool too!
We stayed here for one night as part of a 7 night tour. The location didn't bother us as we had our tour bus with schedules to stick to. We walked down the 'busy' street by the hotel in the evening and found a decent place for dinner. The room was clean, the bed comfortable. We had a really good night's sleep here. The bathroom was large, with an added advantage of a drinking water tap next to the sink. We have no complaints about this hotel. Our friends, however, had a super hard bed and their room was freezing.
It hurts a bit writing this since we really enjoyed our night in this hotel. It's quite new, rooms are fantastic, we got a high floor with views of a small lake. Staff went out of their way to please and we appreciated the help we got booking train tickets for next day. It's just that the hotel is not really in the part of Hangzhou where you want to be if you're a tourist...more like 20-25 minutes away, in a fast car. We spent too much time getting rides to and from the hotel and tourist sites. However, if you want to be in this area of the city, it's perfect.
to start of with something positive, the hardware of the hotel looks decent - it just recently opened and "New Century" (Kay Yuan) is actually a favorite chinese hotelchain-brand - their property in Zhuji for example is simply excellent. now why is this hotel a disaster than ? - the location is in about the ugliest quarter pf Hangzhou. the block adjacent to the hotel consists of one "chicken"-street after another.- it couldnot be a worse area really - to go to anywhere in Hangzhou from the hotel - city-center, Westlake, trainstation you need at least half an hour depending on the traffic it could be more - per taxi/car - thats about the only option. and if you dont have one booked in advance, expect to wait, arranging a taxxi quickly is not the strong suite of the hotel-staff. best is go there if you must by your own car. the frontdesk staff - english-skills and suitability of this hotel for non-chinese ? well you will get checked in and out but dont expect to be able sorting out anything except the most basic in english - i wouldnot bet on it that they could handle for ex. room-service orders trouble-free - this one is frequented predominantly by chinese as for its out-of-center location. we didnot see any other foreigners there, so the staff doesnot have much chance to practice on english i did have a bizarre incident with the frontdesk that left me puzzled and speechless for the first time in 8 years traveling china. when i went there i booked through booking.com - they had a special rate.package online btw i guess thats the route most tripadvisor-users would book this one. well, suprise suprise. - upon check-in the frontdesk bluntly said they wouldnot give us the special rate package we booked through booking.com. there they were - having the booking-confirmation from booking.com in hands and refusing to acknowledge what we had booked. i complained with booking.com - their reply: give us 7 days to work that out with the hotel ....... Uh, 7 days ? - i might be 6 timezones westwards in 7 days time. so the conclusion of this stay: - this hotel is rubbish ! - booking.com is a nice tool for booking online and is far better than for.ex. agoda, but in case there is a problem with a hotel booking, you are left on your own - their customer-service is useless basically.
Located in Gongshu, Sanli New Century Grand Hotel Zhejiang is 3.1 mi (4.9 km) from Westlake Culture Plaza and within a 10-minute drive of Zhejiang Museum of Natural History. This 418-room, 4-star hotel has 4 restaurants along with conveniences like free in-room WiFi and a rooftop terrace. Hangzhou Opera and Wulin Square are also nearby.
There are multiple options for onsite dining with 4 restaurants, including MAK Church, which specializes in international cuisine.
The 418 rooms have an array of amenities, including refrigerators, minibars, and coffee makers. Guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, free toiletries, and slippers. Other standard amenities include phones and desks.
Guests of Sanli New Century Grand Hotel Zhejiang enjoy a rooftop terrace, free WiFi in public areas, and a conference center. Limited parking is available. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. Additional amenities include a business center, a garden, and wedding services.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 35 reviews