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Grand New Century Hotel Canal Hangzhou

4.0 out of 5.0

Recent guest reviews

This is a hotel not often used by westerners but a great hotel never the less. Comfortable, clean, close to metro, in the non commercial part of the city with great food outlets around it. Great rooms, quiet and friendly staff. Great (Chinese mainly) breakfast but good variety. Considering how cheap taxi rides are in china I highly recommend it.

This hotel aspires to luxurious greatness but falls pretty far short. On the plus side, the rooms are spacious and well-furnished, the food is very good, and the staff are quite friendly. On the other hand, several important things don't work, and the staff, though acting solicitously, either don't try to fix them or simply can't. Most importantly, in both rooms I was in (more about that below), the air-conditioning did not work and they were often unpleasantly stuffy, even with the window open. When I reported this to the desk, they said they would fix it, but they didn't. They managed to turn the fan on, but not the AC, so the fan was basically blowing warm air. My last night there, the electricity failed utterly in my room, leaving it totally dark as I was packing. I reported this (not easily; more about this below) and they sent up someone who confirmed that, as I said, the electricity had failed. That person then called for an "engineer," who managed to get some but not all of the electrical features of the room working, so they asked me to move to another room, which I did. Aside from the fact that the AC also didn't work in this room, this second room was fine. Throughout, it wasn't easy to communicate problems or requests to the staff. Most of the time the people at the front desk or who answered the phone spoke no English or so little that they couldn't understand me. Eventually in each case, usually by calling one or more other people, they managed to understand what I was trying to tell them, but it was usually a trying process. Some of these discussions centered around wifi, which usually but not always works, and which is not trivial to access.

This was my favourite room out of the four on my Tour East trip. It helped that it was a corner room with a view overlooking the river and park where I watched the locals doing Tai Chi in the morning. A beautiful lobby and very nice breakfast as well.

浙江三立开元名都大酒店 in mandarin for those taking a taxi, as the driver may not understand. If you enjoy nice view, Rm 1023 is great, you can enjoy the view, read a book during the afternoon, as the sun direction is not facing you. Nearby do not have much thing, but if you take your time explore, there is park and stadium (see picture). It would be a nice place to cycle. If you need food and shopping, perhaps you will need to cab out further. For basic stuff, nearby there is one small convenience store about 5mins walk.

We stayed here for several nights, room was very big and had all you needed. Large bathroom with rain shower, great bed, coffea and tea making and great view from 26 floor, nice viewing lift to get there, just above is their lounge which is a nice place to have a drink. Breakfast has a wide assortment of everything, but not realy a lot of taste. The wifi was bad, just not working or hardly working.The rate was around 100 euro per night including breakfast for two which is fair, it is not that close to west lake, about 10 km which means a 30 minute ride by taxi.

Nice clean, spacious hotel room. Bathroom was large and had a separate tap for safe drinking water. The breakfast buffet was lovely and had a great assortment of foods from which to choose. The restaurant staff was pleasant. Enjoyed our stay here.

Very modern and comfortable stay at this hotel. The bathroom is very clean, with both a shower and a tub. The breakfast is really good here as well. The only downside is that this hotel seems pretty far from the downtown area, so it's a little far getting around.

As usual, never disappointed by a stay in a New Century branch. Very comfortable room, average location however. As it was after Chinese new year, it was kinda crowded, especially for breakfast. One bar and more dining options would not hurt.

Due to the Chinese New Year celebrations we ended up staying at this hotel which was a little outside the city centre. It was an okay hotel with nice rooms, although I first received a room on the 26th floor, where it felt like the previous guest had been smoking non-stop from check-in to check-out. Many thanks therefore to the reception staff for fixing me a non-smoking room on the 25th floor instead, where it was actually possible to breathe. The hotel seemed to cater mostly to Chinese guests, which probably explains that several of the staff didn’t speak English that well. The breakfast was okay, again catering mostly to Chinese guests. There is supposed to be free Wi-Fi, but it's almost impossible to get online. I would probably chose something more central if visiting Hangzhou again.

Yes, as said frames were pretty OK, but quality wasn´t as good. Need to say that room also was OK but kitchen didn´t meet expectations. Not only that food that I ordered in evening was late (not served at same time that colleagues) but it was also cold. In breakfast – yes there was plenty of Chinese choices – we still are in China but if that is called Chinese & international… Also in check in – I can understand if staff has difficulties to provide service or understand English, but if same happens once my Chinese colleague tries to solve simple check out issues then one may feel frustration… So frames & rooms – OK Food and check out no good. Definitely no business hotel, more like groups and families. Just like it appears to be – in breakfast.

No.538 Shaoxing Road, Xiacheng Hangzhou Zhejiang

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center
  • Rooftop terrace

Located in Gongshu, Grand New Century Hotel Canal Hangzhou is 3.1 mi (4.9 km) from Westlake Culture Plaza and within a 10-minute drive of Zhejiang Museum of Natural History. This 418-room, 4-star hotel has 4 restaurants along with conveniences like free in-room WiFi and a fitness center. Wulinmen Wharf and Hangzhou Opera are also nearby.


There are multiple options for onsite dining with 4 restaurants, including MAK Church, which specializes in international cuisine. Start your day off with buffet breakfast, available for a fee.


The 418 rooms have an array of amenities, including refrigerators, minibars, and coffee makers. Guests can expect free WiFi and wired Internet, along with TVs. Bathrooms offer rainfall showers, free toiletries, and slippers. Other standard amenities include phones and desks.

Property features

Grand New Century Hotel Canal Hangzhou offers a fitness center, a rooftop terrace, and free WiFi in public areas. Self parking is available for CNY 10 per night. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and securing valuables. Additional amenities include 10 meeting rooms, a conference center, and a business center.

Room options

Deluxe Twin Room

Twin 2 | Sleeps 2

Deluxe Suite

King 1 | Sleeps 2

Deluxe King-bed room

Full 1 | Sleeps 2

Executive Double Room

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend this hotel

Total of 43 reviews