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Recent guest reviews

Excellent hotel grounds, but staff is unprofessional for a five star $1000/night stay. The restaurant waiter/waitresses take their time to bring menus, take order, one time we waited 30 min to get a menu and left to go find food elsewhere. The front desk said they would bring our luggage upon check in and 1 hour later the luggage was still sitting at the desk and I brought it to the room myself. The customer service is terrible, possible b cause of high season and them not knowing how to manage high volume. Def not 5 star not 4 star hotel service. Extremely overpriced for what you get. Food at the restaurant okay but same menu with a hand full of options. Would not rec all inclusive option.

2 restaurants, bar, spa, huge place, across the road from ocean with no beach plus security fenching around properly. Extremely helpful staff but tours limited to their inventory. Food excellent with limited menu, remember it's +2,000 miles from Whole Food's! Tours are mixed languages, if you have limited Spanish you will spend a lot of time listening to it. Only "bump" shortly after getting to our room (36) the a/c quit. The staff brought an in room portable unit that exhausted hot air through a make shift sliding door inset. It rendered the slider and patio inaccessible. When we called the manager said the hotel was expecting a to be full tomorrow due to tours and there was nothing he could do. Wrong answer! I proceeded to the front desk prepared for a lively discussion. Once there the tour director Juan, listened, acknowledged that it was not a viable solution and within 30 minutes we were moved to another room #18, where the air was great. Unnecessary guests hassle, but rest went well. We would recommend this hotel, but be prepared for expensive everything. Happy travels.

Av Pont S/n Hanga Roa Easter Island

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Nayara Hangaroa is located within a mile (2 km) of Pea Beach and Pea Swimming Pool. This 5-star hotel has 75 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi. Located centrally in Hanga Roa, it's connected to a shopping center and also close to Ana Kai Tangata and Mercado Artesanal Municipal.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:30 AM. Enjoy the ocean views at Poerava Restaurant, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

Guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, balconies, and sofa beds are other standard amenities.


Property features

Guests of Nayara Hangaroa enjoy a full-service spa, an outdoor pool, and a children's pool. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and tours or tickets. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.

Room options

Room (Kainga)

1 King Bed | 1 Twin Bed | Sleeps 3

Room, 1 King Bed (Kainga)

1 King Bed | Sleeps 3

Room (Maunga)

1 King Bed | Sleeps 3

Guest reviews for Nayara Hangaroa

Everyone (2)
2
Everyone

Excellent hotel grounds, but staff is unprofessional for a five star $1000/night stay. The restaurant waiter/waitresses take their time to bring menus, take order, one time we waited 30 min to get a menu and left to go find food elsewhere. The front desk said they would bring our luggage upon check in and 1 hour later the luggage was still sitting at the desk and I brought it to the room myself. The customer service is terrible, possible b cause of high season and them not knowing how to manage high volume. Def not 5 star not 4 star hotel service. Extremely overpriced for what you get. Food at the restaurant okay but same menu with a hand full of options. Would not rec all inclusive option.

By on Dec 29, 2018

5

large facility

Everyone

2 restaurants, bar, spa, huge place, across the road from ocean with no beach plus security fenching around properly. Extremely helpful staff but tours limited to their inventory. Food excellent with limited menu, remember it's +2,000 miles from Whole Food's! Tours are mixed languages, if you have limited Spanish you will spend a lot of time listening to it. Only "bump" shortly after getting to our room (36) the a/c quit. The staff brought an in room portable unit that exhausted hot air through a make shift sliding door inset. It rendered the slider and patio inaccessible. When we called the manager said the hotel was expecting a to be full tomorrow due to tours and there was nothing he could do. Wrong answer! I proceeded to the front desk prepared for a lively discussion. Once there the tour director Juan, listened, acknowledged that it was not a viable solution and within 30 minutes we were moved to another room #18, where the air was great. Unnecessary guests hassle, but rest went well. We would recommend this hotel, but be prepared for expensive everything. Happy travels.

By , from florida on Mar 19, 2017

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