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Recent guest reviews

Excellent hotel grounds, but staff is unprofessional for a five star $1000/night stay. The restaurant waiter/waitresses take their time to bring menus, take order, one time we waited 30 min to get a menu and left to go find food elsewhere. The front desk said they would bring our luggage upon check in and 1 hour later the luggage was still sitting at the desk and I brought it to the room myself. The customer service is terrible, possible b cause of high season and them not knowing how to manage high volume. Def not 5 star not 4 star hotel service. Extremely overpriced for what you get. Food at the restaurant okay but same menu with a hand full of options. Would not rec all inclusive option.

2 restaurants, bar, spa, huge place, across the road from ocean with no beach plus security fenching around properly. Extremely helpful staff but tours limited to their inventory. Food excellent with limited menu, remember it's +2,000 miles from Whole Food's! Tours are mixed languages, if you have limited Spanish you will spend a lot of time listening to it. Only "bump" shortly after getting to our room (36) the a/c quit. The staff brought an in room portable unit that exhausted hot air through a make shift sliding door inset. It rendered the slider and patio inaccessible. When we called the manager said the hotel was expecting a to be full tomorrow due to tours and there was nothing he could do. Wrong answer! I proceeded to the front desk prepared for a lively discussion. Once there the tour director Juan, listened, acknowledged that it was not a viable solution and within 30 minutes we were moved to another room #18, where the air was great. Unnecessary guests hassle, but rest went well. We would recommend this hotel, but be prepared for expensive everything. Happy travels.

Av Pont S/n Hanga Roa Easter Island

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Hangaroa Eco Village & Spa is located within a mile (2 km) of Pea Beach and Ana Kai Tangata. This 5-star hotel has 75 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking. Located centrally in Hanga Roa, it's connected to a shopping center and also close to Mercado Artesanal Municipal and Ahu Vai Uri.


Dining

Enjoy the ocean views at Poerava Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, entertain your taste buds with a drink at the bar/lounge, and mingle with other guests at the free daily manager's reception.


Rooms

The 75 rooms are air-conditioned and have an array of amenities, including free minibar items, balconies, and free bottled water. Guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Ceiling fans, safes, and phones are also standard.


Property features

Hangaroa Eco Village & Spa features an outdoor pool, a children's pool, and a fitness center. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Double Room, Partial Ocean View

1 King Bed | Sleeps 2

Standard Single Room, Sea View

1 King Bed | Sleeps 1

Standard Double or Twin Room, Partial Ocean View

2 Large Twin Beds | 1 King Bed | Sleeps 2

Guest reviews for Hangaroa Eco Village & Spa

Everyone (2)
2
Everyone

Excellent hotel grounds, but staff is unprofessional for a five star $1000/night stay. The restaurant waiter/waitresses take their time to bring menus, take order, one time we waited 30 min to get a menu and left to go find food elsewhere. The front desk said they would bring our luggage upon check in and 1 hour later the luggage was still sitting at the desk and I brought it to the room myself. The customer service is terrible, possible b cause of high season and them not knowing how to manage high volume. Def not 5 star not 4 star hotel service. Extremely overpriced for what you get. Food at the restaurant okay but same menu with a hand full of options. Would not rec all inclusive option.

By on Dec 29, 2018

5

large facility

Everyone

2 restaurants, bar, spa, huge place, across the road from ocean with no beach plus security fenching around properly. Extremely helpful staff but tours limited to their inventory. Food excellent with limited menu, remember it's +2,000 miles from Whole Food's! Tours are mixed languages, if you have limited Spanish you will spend a lot of time listening to it. Only "bump" shortly after getting to our room (36) the a/c quit. The staff brought an in room portable unit that exhausted hot air through a make shift sliding door inset. It rendered the slider and patio inaccessible. When we called the manager said the hotel was expecting a to be full tomorrow due to tours and there was nothing he could do. Wrong answer! I proceeded to the front desk prepared for a lively discussion. Once there the tour director Juan, listened, acknowledged that it was not a viable solution and within 30 minutes we were moved to another room #18, where the air was great. Unnecessary guests hassle, but rest went well. We would recommend this hotel, but be prepared for expensive everything. Happy travels.

By , from florida on Mar 19, 2017

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