The staff was very kind and helpful. Unfortunately that was overshadowed by the filthy state of our room. First of all the room was covered in thick dust, including the coffee maker and the water reservoir which made enjoying a morning coffee impossible. There was mildew embedded in the caulking of the shower. The mattress protectors sounded like we were sleeping on tarps. They were so loud my daughter ended up sleeping on the floor. Most importantly I found dirty dishes (not ours) under both beds!!!! It was so disgusting to think of all the stuff I couldn’t see, especially with COVID running rampant. We stayed one night and went to a different hotel.
The hotel was fine, and the kitchen staff was friendly and accommodating with our breakfast, but I find it baffling and unacceptable that the hotel would put the only four rooms of guests next to each other on a single floor. In a pandemic?
Thevwoman that check us in was nit friendly or helpful. I walked in .. Check price Didnt give us a good veterans rate so i bookef on Orbtiz
Staff was friendly. Convenient location. Nice rooms.
clean, spacious, friendly staff had a good service
It was a good experience overall. The staff was very friendly, and the breakfast was good with fresh fruit, eggs and sausage. I did have an issue with the shower in our room having a creaky floor, and the occasional small ant in the bathroom. Other than those small complaints, we had a pleasant experience.
Bed was comfortable Staff felt like family It was like coming home
The hotel was so clean and the staff was so nice and helpful. When we checked in, my friend needed glue to fix her costume for Halloween & the staff got her glue & delivered it to the room. The rooms were very nice and clean. The breakfast was great. They had lots of choices and fresh made waffles and eggs and sausage. The staff that was there for the food were very attentive as well. The hotel was also located about a minute from town and close to many things. I'd definitely stay here again!!
Great rooms, great service. Excellent breakfast.
Good amenities and friendly staff made our vacation great...definitely going back!
Modern conveniences in room. Convenient to start line of the Wineglass Marathon. Be warned that the Orbitz confirmation lists the incorrect address. The hotel is not on Water Street. It is on State Route 54.
Spotless with everything you need. We were a little bummed that the indoor pool was chilly and no hot tub to warm up in. The stairwell we used to get to our car or pool has a horrendous odor also. Shower floor squeeked and no inside shower handle. Never did find the fire pits either. We were only there 1 night, but all in all very nice, clean, great bed, and quiet!
Located within a 5-minute walk of Glenn H. Curtiss Museum, Best Western Plus The Hammondsport Hotel is within a few miles (5 km) of Finger Lakes Boating Museum. This 61-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour fitness center.
Free buffet breakfast is included with your stay.
All 61 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect 40-inch LED TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.
Built in 2016, the brand new Best Western Plus The Hammondsport Hotel offers an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include a meeting room, a 24-hour business center, and express check-out.
The staff was very kind and helpful. Unfortunately that was overshadowed by the filthy state of our room. First of all the room was covered in thick dust, including the coffee maker and the water reservoir which made enjoying a morning coffee impossible. There was mildew embedded in the caulking of the shower. The mattress protectors sounded like we were sleeping on tarps. They were so loud my daughter ended up sleeping on the floor. Most importantly I found dirty dishes (not ours) under both beds!!!! It was so disgusting to think of all the stuff I couldn’t see, especially with COVID running rampant. We stayed one night and went to a different hotel.
The hotel was fine, and the kitchen staff was friendly and accommodating with our breakfast, but I find it baffling and unacceptable that the hotel would put the only four rooms of guests next to each other on a single floor. In a pandemic?
Thank you for choosing our hotel. We have many room types and depending on what the guest chooses when booking, your room may be located near similar room types and guests. We are glad you enjoyed your stay and hope to see you back in the near future.
Thevwoman that check us in was nit friendly or helpful. I walked in .. Check price Didnt give us a good veterans rate so i bookef on Orbtiz
Thank you for choosing our hotel. There are dates when the government rate is unavailable. Always check in advance by contacting us directly for the best available rates. We hope you visit again. Best Regards, Karen Guinan General Manager
Staff was friendly. Convenient location. Nice rooms.
Thank you for the "5 Star" review. We are so pleased you enjoyed your stay. Please come back and visit us soon. Sincerely, Karen Guinan General Manager
clean, spacious, friendly staff had a good service
Hello and thank you for the "5 Star" review. We are so pleased you enjoyed your stay. We sincerely hope to see you again in the near future. Best Regards, Karen Guinan General manager
Thank you for the "5 Star" review! We work very hard to make the best stay possible for our guests. Please come back and visit us soon. Sincerely, Karen Guinan General manager
It was a good experience overall. The staff was very friendly, and the breakfast was good with fresh fruit, eggs and sausage. I did have an issue with the shower in our room having a creaky floor, and the occasional small ant in the bathroom. Other than those small complaints, we had a pleasant experience.
Dear Katie, Thank you for staying with us. We are so pleased you enjoyed your stay. Please come back and visit us soon! Sincerely, Karen Guinan General Manager
Bed was comfortable Staff felt like family It was like coming home
Thank you for the wonderful review! We love that you feel this is your home away from home! You made our day! Please come back and visit us again! Our sincerest thanks for choosing to stay with us. Best Regards, Karen Guinan General manager
The hotel was so clean and the staff was so nice and helpful. When we checked in, my friend needed glue to fix her costume for Halloween & the staff got her glue & delivered it to the room. The rooms were very nice and clean. The breakfast was great. They had lots of choices and fresh made waffles and eggs and sausage. The staff that was there for the food were very attentive as well. The hotel was also located about a minute from town and close to many things. I'd definitely stay here again!!
Thank you for choosing our hotel and for the "5 Star" review! We are so pleased you enjoyed your stay. Please come back and visit us soon. Best Regards, Karen Guinan General Manager
Great rooms, great service. Excellent breakfast.
Dear d, Thank you for the great review. We are so pleased you enjoyed your stay. Please come back and visit us soon. Best regards, Karen Guinan General manager
Dear RACHEL, Our sincerest apologies for any problems you encountered. It is important to us that you have a great stay and especially a clean one. We appreciate your feedback which only makes us better. We hope to see you in the future. Best Regards, Karen Guinan General Manager