Steigenberger Hotel Hamburg5.0 out of 5.0
Recent guest reviews
A great week end 10 miniute walk to bars and restaurants Also walking distance to u-boat and miniature world , worth booking ahead as quite a long Wait for tickets , wheather was wonderful locals very accommodating and helpfull , definitely will be going again
Great comfortable convenient hotel for foreign visitors. Interesting location. Easy to walk to the 'action', to take tours and shop. Great breakfast to start your day. Surrounded by opportunities to 'dine around'.
Stayed 5 nights with my wife The hotel is advertised as a 5 star it is certainly not!!! Rooms are very big and we got a smoking room which was good Beds are uncomfortable hard and the pillows too soft Bathroom is as standard as it gets Twice in the week we came in the afternoon and the rooms were not made Wifi was very weak and sometimes worked well and sometimes not Breakfast was standard and good We were twice invited for food in the hotel were the food was excellent
Great hotel as I expectedi. Very professional and friendly customer service. The room was in perfect condition with all necessery needs for tourists. The catering service is amazing. This hotel deserves 5 stars.
The people at the reception desk were unprofessional. After requesting a room change we had to pack, carry our luggage at the reception desk ourselves, change keys at reception desk and carry luggage back up to the new room ourselves. That was not the service we expected from a 5-star hotel service. We had a gin and tònic at the bar and the service was not correct either.
The Steigenberger has good conference facilities and a very polite and helpful front desk staff. The location is a reasonable walk to popular areas like the Rathaus, but it is very quiet after hours in the immediate vicinity of the hotel. The room itself was disappointing - nice, but feels quite outdated.
Perfect location to explore the city. Near shopping, restaurants and nightlife. Excellent service and nice rooms. The bathroom was spacious but could maybe be modernized. The one thing to complain about is the price for the breakfast - 30€ is too much!
The hotel is perfect. Good and convenient location in silent place in the centre of Hamburg. Friendly staff, excellent service, nice room. Rich breakfast and tasty food. I enjoyed my stay in your hotel.
The overall performance is not according to the claim and price. Rather poor bathroom (no showers, below-average amenities), very slow WLAN needs annoying repetitive log-on procedure, in-room safe too small for a laptop. The hotel is not sufficiently prepared for guests with physical disabilities. Great staff, friendly and highly motivated, but cannot overcome the overall deficencies. Great fresh breakfast - this is actually the highlight of the hotel together with very central location. But overall, a mixed experience, no longer worth the money.
Arrived at check in desk after gruelling journey when we could not get in to other hotel we originally booked. It was after 12pm and very quiet. The male receptionist simply did not have any idea what he was doing and took 45 minutes to check us in (we got the idea he had not been trained to operate the booking system as he just kept making mistakes and got confused). So it was almost 1am when we got to the room. To our horror it was a stinking, tobacco ridden smoking room that smelt like an old full ashtray. We simply didn't have the energy to go back to face the receptionist yet again and wait for another hour whilst he tried to change the room and just had had to sleep there. Our clothes smelt of tobacco the next morning and we paid over 250 EU for the pleasure....a little over 40 EU an hour as we left at 7am. Thank you for absolutely nothing Steigenburger Hotel......a bad night made even worse by poor staff training and a horrible room.....we left extremely tired and miserable.
- Walking distance to St. Michaelis Church and Hamburg City Hall
- Free WiFi in rooms and public areas
- Onsite dining
- Health club
Located in Neustadt, Steigenberger Hotel Hamburg is within a 10-minute walk of popular sights such as St. Michaelis Church and Hamburg City Hall. This 233-room, 5-star hotel welcomes guests with conveniences like free in-room WiFi, a health club, and a 24-hour business center. Located centrally in Hamburg, it's also close to Moenckebergstrasse and Hamburger Kunsthalle.
Enjoy dining at one of 2 onsite restaurants including Bistro am Fleet, which specializes in Mediterranean cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start your day off with breakfast, available for a fee.
All of Steigenberger Hotel Hamburg's 233 rooms are soundproofed and have an array of amenities, including minibars, free newspapers, and safes. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with satellite channels and pay movies. Bathrooms have hair dryers and bathrobes. Phones and desks are also standard.
At Steigenberger Hotel Hamburg, guests have access to a health club, a sauna, and free WiFi in public areas. Self parking is available for EUR 26.00 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 10 meeting rooms, a 24-hour business center, and express check-out.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 2069 reviews