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Steigenberger Hotel Hamburg

5.0 out of 5.0

Recent guest reviews

It was great hotel great location great serves begroom

The Steigenberger hotel was wonderful. Rooms are spacious and clean. Staff friendly and great location.

Stayed twice in this hotel before and after our cruise. Room included free Wifi, which was terribly slow. At check-out, gentleman at front desk claimed that we had used high speed Wifi and should pay additional charge, which we never did. Mr. Iklandious claimed that he is the supervisor and the highest ranking personnel at the hotel, whom cannot give us a printed name card. He said that there are two options at the hotel Wifi login page, one free and one high speed with additional charges. I gave him my cell phone with the login page. He cannot find and show us the second option. After 20 minutes, he finally agreed to waive the charge. Our taxi with 6 of my group members was waiting outside to take us to airport to catch a flight. Precious time was wasted. Mr. Iklandious refused to give apology. It is very disappointing and upsetting to have this experience at this nice and clean hotel. An unprofessional employee can quickly ruin all the effort that hotel management has worked so hard to protect the reputation.

My DH and I stayed at Steigenberger for 4 nights in July. Our room was in nice size, very clean and comfortable. The hotel location is good. Walkable. Many restaurants near by. A street full of high end designer shops, 2 supermarkets, a drug store and a Starbucks all within 3-5 minutes walking distance. U line is a block away.

Yes, everything was clean and stuff was nice.. but really 5 star? Rooms were out of date. Breakfast wasn't included and buffet was 29 €. And its still common that germans are smoking everywhere :( Maybe Hilton has spoiled me :)

I always stay here when visiting Hamburg. The location is great, staff friendly and an overall pleasant time. The Wi-fi needs to be complimentary as we are in the 21st century now.

Great location in central Hamburg. Close to the canals and shops and food and my office.

Room was Hot, and did not cool down by using AC. WIFI not free, disappointing!

Whilst on business and arriving late at night, the service was first class, the room service was quick, efficient with the salmon extremely tasty, the room was fantastic. Overall, worth every dollar and well recommended.

One of the best hotels ever. Especially amazing breakfast, do NOT miss it !

located in the very center of the city (s-bahn station right next to it). you can basically walk from there the city or simply take the s-bahn). staff was very friendly, rooms elegant and very clean, very relaxing place and we spent around 200$/night but I would say it was worth it.

good dining

Great location and great atmosphere. The rooms are clean and larger than most standard hotel rooms. The atmosphere of the main floor (lobby) is calming, but yet surged with excitement. Definitely a place I would recommend.

Heiligengeistbruecke 4 Hamburg HH

Hotel highlights

  • Walking distance to St. Michaelis Church and Hamburg City Hall
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Health club

Located in Neustadt, Steigenberger Hotel Hamburg is within a 10-minute walk of popular sights such as Neuer Wall and Bleichenhof-Passage Hamburg. This 233-room, 5-star hotel welcomes guests with conveniences like free in-room WiFi, a health club, and a 24-hour business center. Centrally located in Hamburg, the hotel is also a short walk from St. Nikolai Church and St. Michaelis Church.


Dining

Enjoy dining at one of 2 onsite restaurants including Bistro am Fleet, which specializes in Mediterranean cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start your day off with breakfast, available for a fee.


Rooms

All of Steigenberger Hotel Hamburg's 233 rooms are soundproofed and have an array of amenities, including minibars, free newspapers, and safes. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with satellite channels and pay movies. Bathrooms have hair dryers and bathrobes. Phones and desks are also standard.


Property features

At Steigenberger Hotel Hamburg, guests have access to a health club, a sauna, and free WiFi in public areas. Self parking is available for EUR 26.00 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 10 meeting rooms, a 24-hour business center, and express check-out.

Room options

Superior Room (Zimmer)

Full 1 | Sleeps 3

Superior Suite

King 1 | Sleeps 2

Junior Suite

Full 1 | Sleeps 3

Deluxe Room (Zimmer)

Full 1 | Sleeps 3

Guest reviews for Steigenberger Hotel Hamburg

Everyone (4) Business (5) Couples (1) Other (2) Friends (1)
4
Everyone

It was great hotel great location great serves begroom

By on Aug 23, 2017

5

5 star

Everyone

The Steigenberger hotel was wonderful. Rooms are spacious and clean. Staff friendly and great location.

By , from canada on Aug 19, 2017

2

horrible experience at front desk

Everyone

Stayed twice in this hotel before and after our cruise. Room included free Wifi, which was terribly slow. At check-out, gentleman at front desk claimed that we had used high speed Wifi and should pay additional charge, which we never did. Mr. Iklandious claimed that he is the supervisor and the highest ranking personnel at the hotel, whom cannot give us a printed name card. He said that there are two options at the hotel Wifi login page, one free and one high speed with additional charges. I gave him my cell phone with the login page. He cannot find and show us the second option. After 20 minutes, he finally agreed to waive the charge. Our taxi with 6 of my group members was waiting outside to take us to airport to catch a flight. Precious time was wasted. Mr. Iklandious refused to give apology. It is very disappointing and upsetting to have this experience at this nice and clean hotel. An unprofessional employee can quickly ruin all the effort that hotel management has worked so hard to protect the reputation.

By , from Los Angeles, California on Jul 23, 2017

Review comment responded on Sep 26, 2017

Dear William, Thank you very much for choosing our hotel and for your review. We are very happy to hear about your satisfaction because of our cleanness. On the other side, we are very sad to learn about your inconveniences because of our service quality and we really would like to apologize for them. For us as hoteliers with passion, guest satisfaction is the most important issue! We will discuss your points of concerne with our team, to avoid such situations in the future and ensure our guests enjoy the best service. Furthermore we would like to point out that we are already planning the big renovation of the hotel, which should solve the problem with our Wifi connection. It would be the greatest pleasure to welcome you again afterwards! Best regards from Hamburg Bernd A. Zängle General Manager Steigenberger Hotel Hamburg

4

nice hotel in city center

Everyone

My DH and I stayed at Steigenberger for 4 nights in July. Our room was in nice size, very clean and comfortable. The hotel location is good. Walkable. Many restaurants near by. A street full of high end designer shops, 2 supermarkets, a drug store and a Starbucks all within 3-5 minutes walking distance. U line is a block away.

By , from San Jose, CA on Jul 23, 2017

3

well... 5 star?

BusinessTravelers

Yes, everything was clean and stuff was nice.. but really 5 star? Rooms were out of date. Breakfast wasn't included and buffet was 29 €. And its still common that germans are smoking everywhere :( Maybe Hilton has spoiled me :)

By on Dec 8, 2015

4

hamburg travels

Singles

I always stay here when visiting Hamburg. The location is great, staff friendly and an overall pleasant time. The Wi-fi needs to be complimentary as we are in the 21st century now.

By on Nov 6, 2015

4

hamburg

BusinessTravelers

Great location in central Hamburg. Close to the canals and shops and food and my office.

By on Aug 25, 2015

4

almost fantastic

Couples

Room was Hot, and did not cool down by using AC. WIFI not free, disappointing!

By on Feb 28, 2012

5

worth every dollar

BusinessTravelers

Whilst on business and arriving late at night, the service was first class, the room service was quick, efficient with the salmon extremely tasty, the room was fantastic. Overall, worth every dollar and well recommended.

By on Feb 24, 2012

5

excellent !

BusinessTravelers

One of the best hotels ever. Especially amazing breakfast, do NOT miss it !

By on Dec 26, 2009