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Sofitel Hamburg Alter Wall

5.0 out of 5.0

Recent guest reviews

Having stated several times in the same neighbourhood (Steigenberger) there is really no comparison! This Sofitel is a beautiful hotel with modern and very well arranged rooms. Slight problem in the morning (we had 3 rooms with the same issue), there was no heating !! The bathrooms were still heated to the shower was comfortable. Even so happy to come back to this hotel again soon.

After reading the comments before we can’t say anything negative about the sofitel. we didn’t find it soulless but modern , had a lovely quiet room on the 7th floor (facing the canal), the staff was helpful, polite and super friendly. the concierge guided me the last hundreds of meters on the phone due to engineering works. dogs were welcome too. recommended!

Very nice hotel in the center of Hamburg. Many nice restaurants and shops close to the hotel Breakfast was nice. Nice clean room with a big bathroom and the bed was good. Parking for 26 EUR per day. We will be back.

Long queue in lobby for check-in Greeting and polite staff Small superior room for Sofitel standard No Nespresso coffee, only sort of nescafe mix for hot water, but good taste Fresh room and layout. Good bathroom size, both tub and shower. comfy bed. Easy to operate safe. No spirits in the minibar Toilet kept dripping and making sound 5 min after flushing. Hence not able to sleep if the bathroom door was not closed. The room lights did not work the first eveing when coming back from the town. Tech support came and fixed it relatively fast. No second turndown service by housekeeping, But minibar was stocked up. Go figure. The wi fi needed to be enterred every day. What a hassel. Premium connection as Gold member. The Hotel bar had a great selection, great cocktails. But the seating area was not good. I wonder why they have a so big lobby with comfy sofas, but not at the bar area. Sofitel Berlin can be put down as a great bar and lounge area. Tip: try R.I.P. real nice drink in a tall glas Breakfast was okey, but very busy during easter. Que at times. Only small plates. The eggs/omlette station was not always available. Nice spa area and pool. The Full body massage was excellent. In general we did not have the 5 star feeling as you would expect of Sofitel. Nice easter decor throughout the hotel. A special thanks to all the staff at the bar - great service

Nice location in the middle of Hamburg. However, not at all what you would expect of a Sofitel Luxury Hotel. This is more a business hotel. SPA is below average, rooms are very very tiny. I do understand that they have suites (which was the comment of the receptionist). However I am comparing basic rooms in other Sofitels or other hotels of the same 5 star category to this one. Regarding the spa, sauna was closed on one day supposedly for construction work. This was only communicated in the morning. Very disappointing as this was one of our main reasons to book and ties in with my comment above being a business hotel. In general spa is also very tiny and does not have enough deck chairs. The spa personelle is contrary to reception very friendly and really do their best to accommodate all needs. Overall would not recommend this hotel. Way better options in Hamburg in this supposed luxury category.

Hotel is very good placed in the city.Good Service,prices are also ok.The Restaurant on the first floor has small menu,but good portions.If to compare with other hotels near to it,more for business trips.

Its a nice location, but as soon as you walk in, it feels soulless. Despite great facilities, average bar, good breakfast and Spa facilities, the hotel lacks a buzz / atmosphere / soul. Rooms are good, had the junior suite which was nice, BUT as a long term loyalty card member, and with the upgrade, amazed that the minibar was not included: in may other brands and Sofitels elsewhere, it is so there is some real inconsistencies with this - I would hope that Sofitel does sort it out. Asked for a glass of ice at the reception in the evening and this never turned up.

We stayed in this hotel for three nights as a short city break we found the connection from the airport is straightforward By public transport,over all European standards I found this hotel to be five stars I gave Sofitel Four out of five because I sent them email twice before arriving but they never replied and for finding hair in the breakfast twice on two days Of course if you stayed in a Sofitel in the Far East it’s a much higher standard then the one in Hamburg

Location is fantastic, staff is super friendly and helpful, rooms are comfi, spa is beautiful. I come to Hamburg regularly and have stayed at a few different hotels before, but will not be staying anywhere else since I found the Sofitel!

Nothing to say about the hotel. Typical luxury "minded" Sofitel structure. Nice, clean room and if you are lucky with great views. Bit pricey but it is normal given the central location. What I was really happy about was the staff. Great Spanish lady at the reception with great connecting capabilities. Two great barman at the bar close to the reception that lead me through a Gin Tonic testing journey that I still remember. As always sometimes a place is all about people. That's it.

Alter Wall 40 Hamburg HH

Hotel highlights

  • Walking distance to Hamburg City Hall and St. Michaelis Church
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Altstadt, Sofitel Hamburg Alter Wall is within a 5-minute walk of Hamburg City Hall and within 15 minutes of other popular attractions like St. Michaelis Church. This 5-star hotel welcomes guests with 241 rooms and conveniences like a full-service spa, an indoor pool, and free in-room WiFi. Located in central Hamburg, the hotel is also near Moenckebergstrasse and Hamburger Kunsthalle.


This hotel serves as home to a cocktail bar, along with a restaurant that specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 11 AM.


Sofitel Hamburg Alter Wall's 241 soundproofed rooms provide iPod docks, minibars, and free newspapers. Guests can expect wired Internet, free WiFi, and 32-inch LCD TVs with satellite channels. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Free bottled water, safes, and phones are other standard amenities.

Property features

At Sofitel Hamburg Alter Wall, guests enjoy a full-service spa, an indoor pool, and a health club. Valet parking is offered for EUR 26 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 19 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

87.0% of guests recommend this hotel

Total of 2681 reviews