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Scandic Hamburg Emporio

4.0 out of 5.0

Recent guest reviews

Good location close to every site worth looking at, close to center, close to port. Staff was very friendly, confort was good, unfortunately bed could have been more confortable, but for 3 nights was ok

Stayed for two nights with hubby and one yr old at the Superior room which faces the office building. In summary: + location (near to Gänsemarkt u-Bahn station) + varied breakfast (had worse elsewhere) + a little play corner for little ones at H20 restaurant + decent-sized, clean, chic looking room - best customer service experience that we experienced at this hotel was from the housekeeping staff. Not from the counter or restaurant staff. - expensive parking Room tip: avoid room 300-310 unless you enjoy watching people in offices and vice versa.

Breakfast was disappointing. Served on a saucer sized plate, so had to walk back and fourth. Kitchen closed on Sundays. Staff were rude and unfriendly, had to pay €44 extra on arrival. No hand soap in the hotel room for 4 days, even though it was cleaned daily. Telly was not working properly and wifi wouldn't connect to anything. Gym they advertised had one treadmill and one bench. And dinner had only had 3 options every day. Mattress was just a topper 2 inches thick that kept sliding over the bed. Would not return !

Stayed 1 night in connection with my participation in Ironman Hamburg and I honestly can´t find anything that I was not satisfied with. Great location close to the city centre, ideal in terms of the Ironman event, early breakfast (from 4 am) for athletes, modern and spacious rooms, free minibar included and a very friendly staff. The only thing I could have wished was the option of a late checkout on Sunday the 13th because of the race, but because the hotel was fully booked it was not possible, which is very understandable. All in all I can only recommend it!

One of the best Scandic hotels I have visited. Beautifully renovated, even the restaurant and bar are above the usual Scandic standard. The hotel is within walking distance of the city center and is easy to find when arriving in town

Stayed at the Scandic Hamburg Emporio in 08/2017 with my wife and youngest (1 year old). Room had a great view but seemed a little bit 'used'. Lights in the bath were very dark even with dimmer full on. The baby bed provided was very small for a 1-year old child and is not the standard baby bed we know from other hotels. Apparently, the mini bar was included in the room price but reception just told us when we checked out. Parking in the hotel garage is very pricy but better than getting a ticket when parking the car outside.

The hotel was efficient, clean, modern and comfortable. Rooms were excellent. The people were extremely helpful. We stayed at this hotel 3 different nights within a one week period during some travels. The people were friendly and helpful for each of the three visits. We would definitely stay here again for business or for family.

We had a wonderful stay at the Scandic Hotel. The hotel is quite new and modern. The inside has a scandinavian design - very hipster, very boutique-hotel'ish. The rooms are huge and the beds very comfy. The nonplusultra was definitly the lounge in the 8th floor - intimate breakfast, snacks whole day in a living room atmosphere - loved it !

Scandic Hamburg have made the classic mistake of investing in a flashy building and investing nothing in staff training and motivation. The barman was more interested in talking to his friends than taking our order. The receptionist at check-out was nonchalant and never asked us about our stay. I wish I could recommend the place but I just can't.

We stayed here during our recent visit to Hamburg. The location of the hotel is great. It is close to transit, not far from the old town, and easily bikeable to many locations. It was quiet with a great view of the city. Our room had everything we needed. It was not large by American standards, but it is large for European hotels. The beds were comfortable, the space was very well designed and they provided us with lots of small extras that make the stay special. The elevator is entertaining as it is designed to create a water experience with sound and lights. The breakfast is large and varied if a bit pricey. The spaces are very nice indoor and out. It would be good if they would set aside some of the outdoor space for non-smoking. The hotel is clean and the staff are well trained and helpful. We used the bikes they offer for free for up to 4 hours a lot, this is a great service, but the bikes could use more detailed maintenance. Still, it is hard to knock free access. We really liked the hotel and would stay there again in the future.

Dammtorwall 19 Hamburg HH

Hotel highlights

  • Walking distance to St. Michaelis Church and Hamburg City Hall
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Scandic Hamburg Emporio places you in Neustadt, within a leisurely stroll of popular sights such as St. Michaelis Church and Hamburg City Hall. This 340-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. Located in central Hamburg, the hotel is also near Moenckebergstrasse and Hamburger Kunsthalle.


Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM. Get a bite to eat at the onsite restaurant, or entertain your taste buds with a beverage at the coffee shop/café.


All 340 soundproofed rooms provide refrigerators, coffee makers, and free bottled water. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Ceiling fans, laptop-compatible safes, and phones are other standard amenities.

Property features

Guests staying at Scandic Hamburg Emporio enjoy a fitness center, a sauna, and free WiFi in public areas. Self parking is available for EUR 24 per night. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Additional amenities include 8 meeting rooms, conference space, and a business center.

Room options

Superior Room (King)

King 1 | Twin 2 | Sleeps 2

Superior Room (Family)

King 1 | Full 1 | Sleeps 4

Junior Suite

King 1 | Sleeps 3

Deluxe Double Room

Queen 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

87% of guests recommend this hotel

Total of 1534 reviews