Novum Hotel Hamburg Stadtzentrum3.0 out of 5.0
Recent guest reviews
The hotel is very close to the main train station, which is really convenient, as it is so close to the center of Hamburg and all metro lines go thru there. The street Steindamm is full of poor souls. Hookers, homeless people, poor people, but the atmosphere is not threatening at all. My son and I walked up and down the street several times a day and asked for help to buses and direction and everybody was friendly. The hotel is on top of a sex cinema and hookers tricked in the hotel doorway, but there is a lock and camera at the hotel entrance, to prevent other than guests coming in. Our room had shared bathroom, but we never met anybody else, so can't complain. The room was small, but had everything necessary and the breakfast was fine.
I stayed on a Friday night, booked on booking com, supposed to be cheap at 75 euros a 50 percent from there 150 euros?? I would say its one of the worst deals I have every got for 105 Australian dollars, the room was 10 sq m, its tiny, like many other reviews have mentioned I would also mention that it is not a good location at all, drunks and very unsavory characters everywhere as well as many sex workers and street traders of dubious legal residency status. When I got up in morning I was greeted by a man in his underpants in the hallway I guess he had come from a shared bathroom, I had a bathroom in my room but try factoring that into 10 square meters. Walls also very thin and I could here people in the hallway clearly with my room. Lift stopped at 4th level, had to walk up stairs to 5th floor, basically the entire roof space must have been converted to tiny rooms. I would say this place is pretty crappy.
When we arrived, we were given room 107, which was about 2 meters from the front desk. It was quite noisy, and the room smelled very bad. Nonetheless, we decided to go out and have a look round Hamburg centre. When we got back in at night, we found our heating wasn't working, so we asked to change rooms. We were told there were no rooms available, and that we had to stay there - even though the receptionist agreed the room was unsuitable due to it being very cold (no heating and -7 degrees outside) and smelling very bad. This lead to multiple calls from the receptionist to the manager, who kept refusing to let us change rooms, even though the receptionist said there were free rooms elsewhere in the hotel. After also finding that out that the hot water wasn't working, we finally were allowed to change rooms. By this time, it had taken 2-3hours to sort out, and it was around midnight. In all of our time staying in the hotel, we received no apology from the manager, and have since tried to contact the manager multiple times, but received no reply.
We travelled as a young couple and got an absolute bargain for this hotel (£50 for a double room for 2 nights including breakfast!), so we were not expecting much. We had a small double room with a shared bathroom which was just across the corridor. The room and the bathroom were both spotless and loads of towels were provided. The bathroom was regularly cleaned so it didn't really feel like you were sharing it. The TV had loads of channels and the bed was comfy. The breakfast was varied with cereals, fruit, yoghurt, eggs, toast, meats and cheeses and you could go back as many times as you liked. It was also open until 10.30 which was good. The hotel was only about 5/10 mins walk to the main centre of hamburg and only 5mins from the train station. The area felt safe and we disagree with previous comments about it being intimidating or dodgy - it was fine! Overall a great stay.
I spent one night recently at the Novum Hotel and it wasn´t bad. The room was nice and clean. The bed was comfortable and the breakfast was very good. I would certainly recommend it for short stays. The location was ok but not great.
Pros: clean, good breakfast, very central Contra: just before we got out for dinner there was no hot water for shower. The reception could not help; if you get a room on 5th floor you have to carry your luggage one floor up as the elevator stops on the 4th; the cleaning personal close the heater in the morning, so in a cold day it is not a good experience to get into the room.
Value budget Hotel in abit of sleezy area,but safe.Allso near main Train station and U Bahn,so handy for getting around. Breakfast was good,and the staff seemed very nice,pleanty of places to eat in the area as well
I will start with the good points , the rooms are clean and there is a wifi. It's pretty much thats it . The Bad is the location is in a bad dirty area . There is a sex shop under the hotel . The entrance is in the first floor means that you need to carry your luggage one floor on the stairs with you . The last floor have no elevator and yes you have to take the stairs from the 4th floor to the 5th. The elevator can take by most 2 adults meaning if you are carrying things with you it can only take one person . If you open the windows which are very small to have some oxygen in the room at night the noises stay till 1 am . The safe in both rooms that i booked with my family are broken . One room the window can be open only half way only and the bathroom in the other room is very small designed in a very strange way. Over all i really dont know how they have received the three stars i only can give it one star by max one and half.
Stayed here for 3 nights at the end of June/beginning of July. In general the hotel had everything I needed - good breakfast, wifi and just a short distance from the Hauptbahnhof. However, although the hotel is in the centre of the city, the location itself is not particularly nice and being a girl travelling alone I did feel quite uncomfortable when walking around the streets surrounding the hotel - it is quite run down and not particularly pleasant. The room I had was very small with a single bed, sink and a TV. The toilet and shower were on the same floor and meant I shared with the other guests on the floor - this didn't really bother me as I was not there for particularly long however did make me feel like I was in a hostel rather than a hotel.
We had booked a family room with three beds for a weekend with our teenage daughter. Only a few minutes walk from the main rail station, the hotel is situated in a block with lots of sex shops. The hotel was nice and clean and the breakfast ok. The third bed, however, was a terrible extra bed consisting of pieces that didn't want to stick together. The so called soundproof windows didnt't keep the noise away and the traffic sound from outside was very loud even in the fifth floor. The elevator went only to the fourth floor, so we had to carry our luggage manually from the fourth to the fifth floor. Wi-fi worked well in the room.
- Walking distance to Hamburger Kunsthalle and Moenckebergstrasse
- Free buffet breakfast
- Free WiFi in rooms and public areas
- 24-hour front desk
Located in Saint Georg, Novum Hotel Hamburg Stadtzentrum is a leisurely stroll from popular sights such as Hamburger Kunsthalle and Moenckebergstrasse. This 35-room, 3-star hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and express check-in. Located centrally in Hamburg, it's also close to Hamburg City Hall and St. Michaelis Church.
Free buffet breakfast is included with your stay. Savor a meal from the comfort of your room with room service.
All of Novum Hotel Hamburg Stadtzentrum's 35 rooms are soundproofed and have an array of amenities, including free newspapers, safes, and desks. Guests can expect to find cable TV and stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries.
Novum Hotel Hamburg Stadtzentrum features free WiFi in public areas, express check-in, and free newspapers. Self parking is offered for EUR 10.00 per day. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. This smoke-free hotel also has a TV in a common area.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 269 reviews