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Novotel Hamburg City Alster

Property class: 4.5

Choose dates to view prices

Photo gallery for Novotel Hamburg City Alster

The exterior of a Novotel hotel with a glass entrance, potted plants, and a blue facade.
A hotel room with a bed, a sofa, a small table, and a view of a sunset over water.
A modern restaurant interior with wooden panel walls, large windows, and a variety of seating arrangements including tables and booths.
A room with a glass table displaying various plants and a wall with a moss wall and hanging spherical lights.
An outdoor patio area with tables and chairs, surrounded by planters with greenery.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Luebecker Str. 3, Hamburg, HH, 22087
  • Place, Alster Lakes
    ‪10 min walk‬
  • Place, Hamburger Kunsthalle
    ‪20 min walk‬
  • Place, Moenckebergstrasse
    ‪20 min walk‬
  • Airport, Hamburg (HAM)
    ‪29 min drive‬

Room options

View all photos for Standard Twin Room, 2 Twin Beds

Room

Standard Twin Room, 2 Twin Beds

9.8 out of 10
Exceptional
(6 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed with Sofa bed

A hotel room with a bed, a sofa, a small table, and a view of a sunset over water.

Standard Double Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(79 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

A hotel room with a bed, a sofa, a small table, and a view of a sunset over water.

Superior Double Room, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(16 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed

Room

Standard Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, 1 Double Bed with Sofa bed

A hotel room with a bed, a desk, a chair, a small table with a vase, and a painting of a sunset over water.

Superior Suite, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About the neighborhood

Hamburg

Located in Hamburg-Nord, Novotel Hamburg City Alster is a leisurely stroll from sights such as Marienkrankenhaus and Alster Lakes. This 210-room, 4.5-star hotel has a full-service spa along with free in-room WiFi and a gym.

What's nearby

  • Alster Lakes - 10 min walk - 0.6 miles
  • Hamburger Kunsthalle - 20 min walk - 1.1 miles
  • Moenckebergstrasse - 20 min walk - 1.1 miles
  • Inner Alster Lake - 6 min drive - 1.5 miles
  • Jungfernstieg - 8 min drive - 1.9 miles

Getting around

  • Lubecker Street U-Bahn - 4 min walk
  • Hamburg Central Station - 17 min walk
  • Hamburg Airport (HAM) - 29 min drive

Restaurants

  • ‪Thai&Indischen Restaurant Curry lounge - ‬7 min walk
  • ‪Mit Herz und Zucker - ‬5 min walk
  • ‪Neshan restaurant - ‬8 min walk
  • ‪Döner-time - ‬10 min walk
  • ‪Schweinske Hohenfelde - ‬6 min walk

About this property

Novotel Hamburg City Alster

Guests staying at Novotel Hamburg City Alster enjoy access to a full-service spa, a gym, and a sauna. Self parking is offered for EUR 27 per night. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this luxury hotel include free WiFi in public areas, meeting rooms, and laundry facilities.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include coffee makers, safes, and phones. Housekeeping is available on request.
Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

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  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (EUR 27 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 27 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's games
  • Children's toys
  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 7 meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 2004
  • Designated smoking areas
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 20 per pet, per night
  • Dogs and cats only
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 15 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 27 per person
  • Covered self parking fee: EUR 27 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Novotel Hamburg Alster Hotel Hamburg
Novotel Hamburg Alster Hotel
Novotel Alster Hotel
Novotel Hamburg Alster
Novotel Alster
Hamburg Novotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hamburg
Novotel Hamburg City Alster Hotel Hamburg

Frequently asked questions

Is free cancellation available at Novotel Hamburg City Alster?

Novotel Hamburg City Alster offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Novotel Hamburg City Alster?

As of Oct 4, 2026, prices found for a 1-night stay for 2 adults at Novotel Hamburg City Alster on Nov 1, 2026 start from $100, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Novotel Hamburg City Alster?

This hotel is situated in Hamburg-Nord within a short 19-minute walk of Moenckebergstrasse and also 13 minutes on foot from Alster Lakes. You'll also find Miniatur Wunderland and Hamburg Cruise Center within a short drive.

Is there a spa available at Novotel Hamburg City Alster?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Novotel Hamburg City Alster feature a casino on the premises?

No, Novotel Hamburg City Alster doesn't have a casino.

Will I find an indoor pool at Novotel Hamburg City Alster?

No, there is no indoor pool at this hotel.

Does Novotel Hamburg City Alster have a restaurant that serves breakfast?

Yes, Novotel Hamburg City Alster serves buffet breakfast each morning for a surcharge from its restaurant.

Does Novotel Hamburg City Alster allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Novotel Hamburg City Alster for a fee of EUR 20 per pet, per night.

How close is the airport from Novotel Hamburg City Alster?

The closest major airport to Novotel Hamburg City Alster is Hamburg Airport (HAM), which is 6.6 mi away (29 minutes by car). Another top airport is Hamburg Finkenwerder Airport (XFW), which is located 15.2 mi away (44-minute drive).

Novotel Hamburg City Alster Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 473 out of 1000 reviews
Rating 8 - Good. 412 out of 1000 reviews
Rating 6 - Okay. 86 out of 1000 reviews
Rating 4 - Poor. 17 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Hamburg close to plenty of dog friendly restaurants. Great parking facilities and friendly staff
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
We stayed 3 night in the hotel, very clean and fresh, very good bathroom and beds.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay in the hotel.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying the Hotel.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Yes breakfast was fresh but variety is limited
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly, room is comfortable, food nice.
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Staff friendly and curious. Hôtel location perfectly situated next to the metro.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good metro access for the centre of Hamburg
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff. Two nice days.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top stay in Hamburg

Very nice hotel with a small childen’s play area, nice staff, cosy bar, and a nice restaurant with children’s menu. Plus u-bahn right outside the lobby. Can really recommend a stay there.
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class in all departments. Great location. Easy access from airport and central station. Quiet location. Just far enough out of centre to be away from city centre riff-raff. Spacious room. Great staff. Look forward to staying again.
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel for business stays

Great hotel for business stay. Special thanks to the young lady from the breakfast staff who ran after me when I left without my backpack. Now that's service above and beyond!
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The property is closer to the main attractions of Hamburg. If you are travelling as a family (with kids), keep in mind that the rooms are pretty small and the size of the bed is also small.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you so very much Novotel Hotel, socially the gentleman on the counter and the young man in the bar forgot their names, both from Afghanistan, very friendly , highly professional fully experienced and very well behaved. Jennifer is the lady who was refilling the refrigerator and I left her €20.00 on the counter. Hopefully she will receive her tips. Thank you all
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 3 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Cleaned room Kindly staffers A bit of a complicated breakfast. A nearby station that is difficult to move luggage A small elevator.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Nice, clean and helpful personal 🙏
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good stay at the hotel, though the shampoo/body wash offered seems a bit lack luster. Also having a menu for the breakfast would be helpful, as asking the greeter at the dinning area with "what options are available, what do you serve, and 2-3 other forums of the same question yielded little results.
Stayed 7 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
I would recommend
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Liked: Staff & service
Ok
Stayed 3 nights in Oct 2025