NH Hamburg Altona4.0 out of 5.0
Recent guest reviews
Hello, we did an upgrade to Junior Suite room. From the beginning the air condition did not work. We mentioned this several times, but nobody took care of this issue. Also, the second morning the dishes were not rinsed. No Minibar fill up, no coffee machine (but Nespresso cups - useless), no instant coffee, no whitener. We called the reception (2 times) and got some whitener after 35 minutes. We have paid quite a lot for such a poor service.
Yup you read my title correct. Do they really want to be rated or not so that they can improve their service. Room is nice but smells of cigarette smoke. Room is hot but the hotel is deaf about our concerns regarding the room temperature and didnt do anything even if we have complained. They wouldn't change the towels even when used twice and placed in area to be replaced. Have to ask before they will change it. Personnels are in a hurry to clean your room and will even enter while you are still inside. Dont ever change your money here to Euros if you don't want to be charged a whopping 10% which is not explained ahead. Not all is bad. The Navarra restaurant is a nice place for ypur breakfast. Good food choices with vegans not forgotten. Coffee, tea and the juices are all ok and adds to the array of fruit selection. Adequate and hearty.
Somehow booked via booking for a busy business trip, they charge you >200 euro for a night so the initial thought is wow, that will be a fancy stay. Upon arrival I got a free upgrade to a suite. Good start I thought. Well it turned out a bit different. Rooms are outdated, many things broken, lots of road noise entering the rooms. The bed is too soft and too short. The Bathroom is not ok and very outdated, the shower is at shoulder height (I am 193cm). There is a lack of interior lighting in the whole apartment. Airco was not present, room temp over 25degrees. Breakfast was pure chaos but plenty of choice I have to say. The elevators are a pain, they have a very loud DINGDANGDONG sound when arriving at a floor.This sound is loud in your room (I stayed 535). Checkout ques of 15 people. Wifi connecting but speed from the internet we were used to in 1988. All small problems which you'd expect for a 60 euro a night hotel but this one costed over 200. There is plenty of hotel choice in Hamburg that outperform this hotel with ease for less money. I will skip this one next time. Even when it is less than half the price.
This hotel is bad at many levels, but worst of all is the service. Check in was terrible. The person at the front desk barely spoke english and seemed either extremely bored or just very uncomfortable talking to me. Same thing at check out, just a very rude and uninterested attitude. I got a room on the first floor, which was fine, but the AC didn't work so I slept very bad and was woken up at around 4:30 when a truck started loading laundry for about half an hour on the street outside. Make sure to bring ear plugs if you want a good night's sleep on one of the lower floors. At 8:30 the maid just opened the door and went straight into the room as I was getting dressed. No knock, just went straight in. I'm in Hamburg about once a month and I will make sure I never stay at this place again. I can't recommend anyone else to stay there either. If I was the manager of this place, I would talk to my staff to see if they're happy working there, because they probably aren't and it's showing. Unhappy staff often means unhappy customers.
Easily accessible & well appointed hotel with competent & friendly staff. Room was clean and comfortable. Breakfast buffet generous and varied. Spa facilities limited but acceptable with bathrobes & towels provided.
My room was very noisy. Throughout the night there was a sound like a constantly running machine. Then by 5 am equipment was being moved again and again 2 nights in a row. The NH receptionists seem overburdened with the load. Each morning/ evening we needed a taxi, we would patiently wait in the line, the request was taken, but no taxi would come. Then we would line up again to realise the taxi hadn't really been called. Lost nearly half an hour in our conference on the first day.
Although NH usually offer good standard, this one feels a bit old and not very glamorous. It is not in the city heart and one needs a cab in order to reach the nice spots of the city. Room size is ok but the hotel needs a little modernization & warmer decoration.
Been here couple of times and really dont find anything bad say from this place. Location itself is little far away everything but taxi prices are ok to move around. Hotel itself is very nice, clean, spacious. Very good rooms and super friendly staff. Restaurant inside hotel is good. Rooms are very nice and clean. Price level is quite expensive but that vs level of hotel and service you get ... well you know. Place worth of visit!
We drove into Hamburg, and as we were getting closer to the hotel we were not sure what to expect. The area we were in did not look like a place I wanted to stay. However, we were pleasantly surprised. The hotel had simple, free parking. The staff at check in was very helpful and spoke good English. Our room was very nice, was big and had a very comfortable bed. We drove into the city centre which was very easy and took less than 10 minutes. The overall experience was so good I'll be looking out for the NH chain next time I'm booking a hotel!
Black wallet forgot in room, desk reception sent me it very urgently via private transport. With some sweets inside & letter for the feedback. Super service & quality ! Best regards. Céline DEVEZE/FRANCE.
- Free WiFi in rooms and public areas
- Onsite dining
- Rooftop terrace
- 24-hour business center
Located in Altona, NH Hamburg Altona is within 2 miles (3 km) of popular attractions such as Allee Theater and Altonaer Volkspark. This 239-room, 4-star hotel has a restaurant, free in-room WiFi, and a rooftop terrace. Imtech Arena and O2 World Arena are also nearby.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.
NH Hamburg Altona's 239 soundproofed rooms provide minibars, safes, and phones. 40-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Desks are also standard.
NH Hamburg Altona features a sauna, a rooftop terrace, and free WiFi in public areas. You can put free offsite parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include 10 meeting rooms, conference space, and a 24-hour business center.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 870 reviews