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Motel One Hamburg-Alster

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Photo gallery for Motel One Hamburg-Alster

A bar area with multiple seating options, a bar counter with shelves of bottles, and a modern ceiling design.
A covered outdoor seating area with a pool, surrounded by greenery and a cityscape.
A reception area with a speckled granite counter, pendant lighting, and a large wall mural.
A modern interior with leather chairs, a wooden rocking chair, and a small table.
A modern bar area with round tables, bar stools, and a variety of bottles on shelves.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
  • Bar

Explore the area

View in a map
Steindamm 102, Hamburg, HH, 20099
  • Place, Alster Lakes
    ‪10 min walk‬
  • Place, Hamburger Kunsthalle
    ‪15 min walk‬
  • Place, Moenckebergstrasse
    ‪15 min walk‬
  • Airport, Hamburg (HAM)
    ‪29 min drive‬

Room options

View all photos for Room, 1 Queen Bed (THE ONE)

A modern hotel room with a textured wall, a bed with white linens, a nightstand, a wall-mounted shelf, and a ladder-style shelf unit.

Room, 1 Queen Bed (THE ONE)

8.0 out of 10
Very good
(11 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Room, 1 King Bed (THE ONE)

A hotel room with a large bed, a headboard, a nightstand, a lamp, a window with curtains, and a textured wall.

Room, 1 King Bed (THE ONE)

8.8 out of 10
Excellent
(19 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room (THE ONE with view)

A neatly made bed with white linens and pillows, a textured wall behind it, and a wall-mounted lamp on the right.

Room (THE ONE with view)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed
  • Free WiFi

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About the neighborhood

Hamburg

Located in Hamburg-Mitte, Motel One Hamburg-Alster is a leisurely stroll from sights such as Alster Lakes and Marienkrankenhaus. This 460-room, 3-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and a terrace.

What's nearby

  • Alster Lakes - 10 min walk - 0.6 miles
  • Hamburger Kunsthalle - 15 min walk - 0.8 miles
  • Moenckebergstrasse - 15 min walk - 0.8 miles
  • Inner Alster Lake - 19 min walk - 1.1 miles
  • Hamburg City Hall - 6 min drive - 1.5 miles

Getting around

  • Lohmuhlenstrasse U-Bahn - 1 min walk
  • Hamburg Central Station - 13 min walk
  • Hamburg Airport (HAM) - 31 min drive

Restaurants

  • ‪Afiyet - ‬6 min walk
  • ‪La Famiglia - ‬6 min walk
  • ‪Öz Urfa Kebap Salonu - ‬6 min walk
  • ‪Böckmann’s - ‬8 min walk
  • ‪Ankara Kebab - Tantuni - ‬5 min walk

About this property

Motel One Hamburg-Alster

Motel One Hamburg-Alster features free WiFi in public areas and a terrace. Self parking is offered for EUR 20.00 per day. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and bathrooms offer rainfall showers and hair dryers. Desks are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (EUR 20 per day)
  • Limited onsite self parking

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 16.90 to 17.90 per person
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Bicycle rentals

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 19 floors
  • Built in 2010
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 15.00 per pet, per night
  • Dogs and cats only
  • 1 total pets
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately EUR 16.90 to 17.90 per person
  • Covered self parking fee: EUR 20.00 per day
  • Pet fee: EUR 15.00 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
  • Check-in: 3 PM—-5:30 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Motel One Hamburg-Alster
Motel One Hotel Hamburg-Alster
Motel 1 Hamburg Alster
Motel One Hamburg Alster Hotel Hamburg
Motel One Hamburg-Alster Hotel
Motel One Hamburg Alster
Motel One Hamburg Alster
One Hamburg Alster Hamburg
Motel One Hamburg - Alster Hotel
Motel One Hamburg - Alster Hamburg
Motel One Hamburg - Alster Hotel Hamburg

Frequently asked questions

Are free cancellation options available at Motel One Hamburg-Alster?

Motel One Hamburg-Alster provides free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Motel One Hamburg-Alster?

As of Aug 3, 2026, prices found for a 1-night stay for 2 adults at Motel One Hamburg-Alster on Aug 16, 2026 start from $112, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Motel One Hamburg-Alster?

This hotel is situated in Hamburg-Mitte within a short 14-minute walk of Moenckebergstrasse and also 10 minutes on foot from Alster Lakes. You'll also find Hamburg Cruise Center and Miniatur Wunderland within a short drive.

Is there parking available at Motel One Hamburg-Alster?

Yes, covered parking is offered for EUR 20 per day.

Does Motel One Hamburg-Alster feature a casino?

No, Motel One Hamburg-Alster doesn't have a casino.

Is there an indoor pool at Motel One Hamburg-Alster?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Motel One Hamburg-Alster?

Amenities that appeal to couples at this riverfront hotel include premium bedding and a rainfall showerhead along with a bar/lounge.

Does Motel One Hamburg-Alster have a hot tub?

No, there isn't a spa tub at this hotel.

Does Motel One Hamburg-Alster feature a restaurant that includes a breakfast menu?

Yes, Motel One Hamburg-Alster serves continental breakfast each morning for a surcharge from its snack bar.

Does Motel One Hamburg-Alster allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Motel One Hamburg-Alster for a fee of EUR 15.00 per pet, per night.

Does Motel One Hamburg-Alster have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Motel One Hamburg-Alster?

The closest major airport to Motel One Hamburg-Alster is Hamburg Airport (HAM), which is 6.7 mi away (31 minutes by car). Another top airport is Hamburg Finkenwerder Airport (XFW), which is located 15.2 mi away (47-minute drive).

Are there rooms with balconies at Motel One Hamburg-Alster?

No, there aren't any guestrooms with balconies at Motel One Hamburg-Alster.

Motel One Hamburg-Alster Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 412 out of 828 reviews
Rating 8 - Good. 339 out of 828 reviews
Rating 6 - Okay. 52 out of 828 reviews
Rating 4 - Poor. 17 out of 828 reviews
Rating 2 - Terrible. 8 out of 828 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities
Check in and out was pleasant and efficient. Staff from reception to bar, breakfast and cleaning were friendly and helpful.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel with perfect service. Nice and quite area. There is a safe parking garage 200m from the hotel for 10€ a day for cars under 2m. Will come back for my next Hamburg trip.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Saajandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Hamburg
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Eloise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very sociable,
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Menggang

Liked: Staff & service, property conditions & facilities
quiet and convenient
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Agnieszka

Liked: Cleanliness, property conditions & facilities
👍
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Fidel at the desk was very helpful and atttentive..infact all staff were very accomodating and friendly..very beautiful clran modern hotel..glad i stayed here
Stayed 3 nights in Jul 2023
Verified review

8/10 Good

malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hamburg hotel

It was Ok, room too hot.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Nienke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Verified review

6/10 Okay

Tevfik

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel sits in one of Hamburg’s rougher areas is not something I’d overlook. The public transport connection is genuinely convenient, with a bus and metro stop right nearby that gets you into the city quickly, but our trip through the underground station during the day was uncomfortable enough to be worth mentioning. The rooms themselves didn’t hold up either. No fridge, no kettle, no drinks in the room and pointing guests to a 24/7 bar doesn’t replace basic amenities. The TV placement in the room also felt like an afterthought and for the price, I expected more. On the positive side, the bed was genuinely comfortable, and the staff made a real difference. Pascal in particular handled two separate requests during our stay quickly and without any fuss. That kind of service is worth mentioning. Would I stay again? Probably not at this price point but Pascal is the reason this review has any stars above two.​​​​​​​​​​​​​​​​
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine but not a favorable location

The hotel was fine and had parking. The neighborhood I would not visit again. I would go for Neustadt or rotherbaum next time
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
...
Stayed 1 night in May 2025
Verified review

6/10 Okay

Christina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not friendly staff

Very unfriendly staff! Did not at all feel welcomed:-/
Stayed 1 night in Dec 2022
Verified review

6/10 Okay

Alirteza

Liked: Cleanliness, staff & service
I stayed one night and it was a comfortable stay. Here are the pros and cons for me: Pros: -The gentleman at reception was polite and very efficient. As the room was vacant he offered me a much earlier check in which was very useful as I had arrived early. -Hotel and the room were very clean. -It is located very close to a metro station, the area is fairly decent and not far from the city centre. It was a cold winter day. The room was quiet. Cons: There is no coffee/tea making facility in the room, which is a standard everywhere I have stayed before. I did not see any bins in the room and had to use the toilet bin for my rubbish. The room did not have a wardrobe. There was a basic rack however. I expect the above basic room facilities of a hotel in this class. Will I stay again? Only if I have to and found no better options.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist sehr schön und gut gelegen, direkt an der U Bahnhaltestelle Lohmühlenstraße.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel hat voll unseren Erwartungen entsprochen. Es war sehr sauber und wurde gerade frisch renoviert. Personal war super freundlich und hat uns toll weitergeholfen bei Fragen hinsichtlich Einkaufsmöglichkeiten, Öffentlicher Verkehrsmittel, etc. Gehen sehr gerne wieder in eine Motel One und können speziell das Hamburger Alster Motel One definitiv weiterempfehlen. Einziger Wunsch den wir hätten: ein kleiner Wasserkocher, damit man sich auch mal einen Tee oder Kaffee auf dem Zimmer machen kann. Man bekommt diesen allerdings auch jederzeit an der Bar (24h geöffnet).
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

harald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nette Atmosphäre beim Frühstück (Wenn man Dan geht wenn nicht gerade alle gehen)
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Von einer Baustelle wurde vor der Buchung Nix gesagt
Stayed 3 nights in Feb 2026
Verified review

4/10 Poor

Sebastian

Disliked: Cleanliness, amenities, property conditions & facilities
Leider war unser Aufenthalt in diesem Hotel sehr enttäuschend. Das Hotel glich während unseres Besuchs einer Baustelle, worüber wir im Vorfeld in keiner Weise informiert wurden. Während unseres gesamten Aufenthalts fanden Bauarbeiten statt. Selbst am Samstagmorgen begannen die Arbeiten bereits ab 9:00 Uhr. Besonders irritierend war der Zustand des Aufzugs, der mit OSB-Platten verkleidet war und insgesamt keinen einladenden Eindruck vermittelte. Wir hätten uns vorab eine transparente Information über die Renovierungsarbeiten gewünscht, um unsere Reise entsprechend planen oder gegebenenfalls umbuchen zu können.
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Björn

Liked: Cleanliness, staff & service, amenities
Leider wegen der Baustelle momentan kein Frühstücken möglich, war aber vorab mit gebucht worden
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Bernd

Liked: Cleanliness, property conditions & facilities
Wie in jedem Motel One: sauberes, aber winziges Zimmer mit einem TV, bei dem sinnfreier Weise der Sleeptimer gesperrt ist. Frühstück ebenfalls wie in allen Motel One: einfach nicht mit buchen und statt dessen zum Bäcker um die Ecke gehen.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Steffen

Liked: Cleanliness, staff & service, amenities
Das Gesamtpaket hat gepasst, danke.
Stayed 4 nights in Jan 2026
Verified review

2/10 Terrible

Manfred

Liked: Cleanliness, amenities, property conditions & facilities
Eine rechnung zu erhalten ist mittlerweile eine Herausforderung und sehr zeitraubend
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Karsten

Liked: Staff & service, amenities
Zimmer und Lage
Stayed 1 night in Nov 2025
Verified review

4/10 Poor

Özlem

Sauberkeit
Stayed 2 nights in Sep 2025