Mercure Hotel Hamburg Mitte4.0 out of 5.0
Recent guest reviews
Hotel is nice, I just loved marine style decoration of lobby with super comfortable armchairs. Our room was quite small, I was expecting bigger one. Wi-Fi connection is very low, barely could load a web page.
Stayed here overnight on the way to Berlin. Some staff were great, others...well... The room was spacious and well appointed. First exposure to a double being two singles pushed together, no top sheet and single quilts. We had dinner there - staff were happy and smiling, food good. Over the road afterwards to Planten und Blomen (?) for the water light show. Word of warning if driving - the underground carpark is tiny and entry / exit is tricky. Apart from that - very comfortable.
Mercure Hotel Hamburg Mitte is a modern and very stylish hotel in the heart of Hamburg City. Rooms are quite spacious, clean and modern decorated. Underground parking available. Breakfast is ok, quality is good but selection limited.
I stayed in a standard room and while the general look and feel of the hotel is nice and clean, the room itself was a little aged. You could see the textiles and walls had taken some hits, and the bathroom was a little worn. Not the worst, but not great either when you consider it is a 4-star hotel with quite expensive rates. The location is great, however, with trainstation close by. Service was efficient but nothing special. Breakfast buffet was really good quality with lots to choose from.
Stayed for a short city break. Lovely room, clean, comfortable, large bed. Coffee machine was great. Breakfast excellent range of items, hot and cold. Pity they don't do dinner, but that said it made us go out and find a local place to eat which was also good. Easy access to the city centre.
Well located as we could walk around easily and grab great food around and shopping, decent rooms with nice bed and clean design, nice staff and helpful with all enquiries, well connected as close to a metro station
Verry dissapointing according to Mercure standards. It seems that it is an old Ibis rebranded Mercure. The room was really small, the beds also. We were 2 in the room, but the storage wasn't enough nore for one. The pillows are probably the cheapest you can find, and the matress also. There is a problem with breakfast, very crowded between 9 to 10 a.m., even there is a warning about this in the elevator. So, probably the room is too small for the hotel capacity. Otherwise, position is good, the area is quiet, the service is more than ok.
Was here for 10 days to work on a tradeshow. Very small rooms which are clean but not enough storageroom! Free wifi is there but is still according to the ninethies standards --> SLOW as hell! good breakfast, very friendly staff especially the people in the bar. You feel they like working here. They have excellent tapas on the menu. Food is also okay. Nice hotel if you have to work in de Messe a whole day, but not if you are a tourist looking for some time to relax and have a good time in your hotel.
We were visiting a friend and this hotel was close to him and also close to the Dammtor station since we took the train from Amsterdam. Room was small but most in Europe are, but well laid out. Breakfast was very good and service staff was very attentive. Very clean room and secure. I would stay here again.
We stayed here a few years ago and were looking forward to some down time after a family reunion. We had booked a superior room with courtyard view to avoid street noise. The room appeared to be the same as the standard rooms shown on the website and lacked the addition chairs, side table etc. shown on the website. The VIP bathroom was indistinguishable from standard and lacked the bath! Tea and coffee making facilities amounted to a tassimo machine with inadequate instructions and a very limited range of beverages, only coffee, decaf coffee and Earl Grey Tea. Lack of a basic breakfast tea either in the room or from the service staff was disappointing. The included daily newspaper never appeared. The double bed simply was not. It was just two single beds pushed together, separate matrasses and duvets. It was a cold period and the warm air room heating was rather noisy as was the howling of the wind from the poor seals on the window which interrupted any chance of a good nights sleep. Previously we had enjoyed good food and wine in the hotel restaurant which featured regional specialities. Sadly this has been replaced with a basic grill and bar snack service. Paid parking was indicated on the website but on arrival I was amazed to find this was being charged at 20 Euro per day. Looking at the Hamburg.com tourist site is says "Parking in Hamburg is rather inexpensive. In some areas close to the city centre, parking is even free of charge if you don't mind a short walk." I do feel at the very least they need to be more transparent about this charge and clearly state it on the website. When asking reception staff for assistance / clarification on these issues, with one exception, there was a complete indifference which we had not encountered at Accor hotels before. Overall we were very disappointed.
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Business center
- Laundry facilities
Located in Eimsbuettel, Mercure Hotel Hamburg Mitte is within 2 miles (3 km) of popular attractions such as St. Michaelis Church and Hamburg City Hall. This 180-room, 4-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi. Located centrally in Hamburg, it's also close to Hamburger Kunsthalle and Moenckebergstrasse.
Enjoy a bite to eat at the hotel's diner, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
The 180 rooms are soundproofed and have an array of amenities, including coffee makers, free newspapers, and laptop-compatible safes. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Hair dryers, phones, and desks are other standard amenities.
Guests of Mercure Hotel Hamburg Mitte enjoy access to free WiFi in public areas, a meeting room, and a business center. Self parking is offered for EUR 20.00 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include express check-in, express check-out, and laundry facilities.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 648 reviews