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Mercure Hotel Hamburg City

4.0 out of 5.0

Recent guest reviews

Standart chain city hotel. Don't expect too much. If you just need a shower and a bed this place is ok. This was my 2nd time and stayed fir 3 nights. They did not tidy the roon 2nd day. There were dust on the hair dryers cable and on the shelf opposite of the bathroom door.

PROS Staff: Friendly Elevator / Lift: Yes, in fact, two! Room: Nice! Comfortable & clean. Pillows: Both feather & non-feather pillow options (good for allergy sufferers). Mini-fridge: Yes Coffeemaker: Yes Bathroom lighting: Decent Shower / tub: Shower only Mold: None--great job, housekeeping! Shower water pressure: Good! Shower hot water: Stayed hot Hair dryer: Yes. 2-speed, wall mounted. Magnifying mirror: Yes...nice! Room safe: Yes Breakfast: Good! WiFi: Strong at times Parking: Open-air lot for €12. Also a garage. CONS Check in: Slow, but we did arrive a bit early. Room lighting: Quite dim at night. Bed: Comfortable, but the comforter was too small to cover two people. Power outlets: Unfortunately, only on one side of the bed--not good when two people need to charge phones and devices at bedside. Guest laundry room: No, these aren't typical in European hotels. But there are several launderettes within a 10-minute drive. I would happily stay here again.

The Mercure hotel is a nice hotel at the edge of the city centre. We had booked a privilege room. The bed was way too small for 2 adults as well as the bathroom. The room was clean. However hotel staff should not enter the room without checking the don't disturb label at the door and without knocking !!!!! Does not feel good. The staff at the reception desk treats you as a small child, are not so polite and don't look you in the eyes and made a mess of the doorkeys. Finally the staff at the hotel restaurant are incompetent. Many trainees I guess without supervision. Also not very polite, Dinner (fish) was still cold inside. In short, a disaster. Breakfast is excellent with good staff serving you and taking care of everybody. These people probably leave after breakfast !!! because the rest of the day service is really bad.

First of all I would to like to highlight the very nice staff, especially Kim-Nadja Flägel , who was absolutely amazing. She helped us with an issue after checked out and was all the time trying to solve our problem. I'm very grateful to her. The hotel is amazing, very well located, close to all hamburg sights, very clean, very comfortable. Without hesitation will be our hotel for our next visit to Hamburg. Thank you.

Very reasonable hotel that ticks all boxes for the business traveller: Central Location; good parking (@ EUR 18/night); efficient check-in/-out; reasonable room with enough space to work using the reasonable WiFi; bathroom with necessary stuff; bar/coffee shop (that was not all that fantastic); and a good breakfast. Pricing comparable to similar chains.

After a simple exit from the Flughagen Hamburg, we were pleasantly surprised to be correctly delivered to the Mercure in May 2016. And when allocated #435, were also invited to take a fresh red apple to enjoy. So, that was a good first impression. The Bosch t/c machine would not surrender to our efforts to manipulate it. Realized later that an 'expresso' sachet would definitely not yield much at all. Finally reception agreed to lend us a 'boiler'. So muffin and coffee at last. Did the 'smalls' washing in the very shallow hand-basin, then realized there was no 'line'. Pegs and coat-hangers had to suffice. Wish I'd noted before that this establishment is renowned for putting a single doona on a double bed. However air-con temp good, and view of the canal was appreciated.

I stayed here for work and I have to say my room was poor. I was by the lift which kept going all night, the air con did not work and the bathroom smelt. I would not recommend either as nothing to do in this area of town either. Staff helpful but I would steer clear.

Stayed for 2 nights, room very clean and comfortable. The restaurant menu is quite limited but food was very good. Breakfast is good with variety of foods, hot and cold. Staff were very helpful and welcoming. Would stay again.

I only stayed for a night, but it was a nice stay.The staff was friendly, the room was nice and very clean, the bed was comfortable. There were nice restaurants close. The only bad thing is that the Wifi was very poor.

The hotel is location is very bad, the nearest S-Bahn station is more then 10 minute walking and it is impossible to find the bus station because road working. No cafe or supermarket or bakery in walking distance. Hotel breakfast price is 20 euro!!! Parking is 18 euro for 24 hours!!! The stuff is friendly and the rooms clean Oded

Room options

Superior Room (1 Queen and Sofa bed)

Full 1 | Sleeps 4

Superior Room, 2 Twin Beds

Twin 2 | Sleeps 2

Privilege, Room, 1 Queen Bed with Sofa bed

Queen 1 | Sleeps 4

Superior Room, 1 Queen Bed with Sofa bed

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

78% of guests recommend this hotel

Total of 748 reviews