Mercure Hotel Hamburg City4.0 out of 5.0
Recent guest reviews
We stayed at the Mercure Hotel for 4 nights in October. The front desk people were super professional and informative when it came not only to the hotel but various forms of transport into the Altstadt and beyond. This is my 5th or 6th trip to Hamburg which is a lovely town. This hotel is well positioned to busses, trains and then to metro to get you where you want to go. The rooms we had were spotless and even had a tiny view of the canal next door. There is a large bar downstairs with coffee shop. Breakfast is served in a linen table top area and is buffets style with plenty of selection. The elevators are small. There is a small parking lot if you have a car. There are some other amenities that we didi not take advantage of during this stay such as a spa and meeting rooms. I'm sure in summer there must be some sort of outdoor dining/entertainment space. Not a bad hotel for the price.
Starting off the comments by noting that the hotel is very pretty and looks gorgeous on the inside, better than I expected, smells wonderful as well. This was a quick weekend getaway with my partner, Hamburg is such a magical place he had never been to and I'd had the pleasure of visiting once before. One negative comment, we didnt have the nicest receptionist at checkout when we needed further explanations on charges, she seemed rather annoyed even though there was no one else in the queue behind us. We didn't let that experience detract from how fantastic the hotel is. Plus there is a spa but didnt get the opportunity to do any treatments.
Been going to Christmas markets for years. Hamburg was this year’s choice Mercure always good quality The rooms were comfortable and breakfast excellent. The staff were friendly and helpful. Public transport in Hamburg easy and this hotel good location (bus two minutes walk away) A good tip is the Hamburg card €44 odd for three days for four adults. Yes it is. Couldn’t believe it myself and you can buy in the hotel Would definitely go back
Standart chain city hotel. Don't expect too much. If you just need a shower and a bed this place is ok. This was my 2nd time and stayed fir 3 nights. They did not tidy the roon 2nd day. There were dust on the hair dryers cable and on the shelf opposite of the bathroom door.
PROS Staff: Friendly Elevator / Lift: Yes, in fact, two! Room: Nice! Comfortable & clean. Pillows: Both feather & non-feather pillow options (good for allergy sufferers). Mini-fridge: Yes Coffeemaker: Yes Bathroom lighting: Decent Shower / tub: Shower only Mold: None--great job, housekeeping! Shower water pressure: Good! Shower hot water: Stayed hot Hair dryer: Yes. 2-speed, wall mounted. Magnifying mirror: Yes...nice! Room safe: Yes Breakfast: Good! WiFi: Strong at times Parking: Open-air lot for €12. Also a garage. CONS Check in: Slow, but we did arrive a bit early. Room lighting: Quite dim at night. Bed: Comfortable, but the comforter was too small to cover two people. Power outlets: Unfortunately, only on one side of the bed--not good when two people need to charge phones and devices at bedside. Guest laundry room: No, these aren't typical in European hotels. But there are several launderettes within a 10-minute drive. I would happily stay here again.
The Mercure hotel is a nice hotel at the edge of the city centre. We had booked a privilege room. The bed was way too small for 2 adults as well as the bathroom. The room was clean. However hotel staff should not enter the room without checking the don't disturb label at the door and without knocking !!!!! Does not feel good. The staff at the reception desk treats you as a small child, are not so polite and don't look you in the eyes and made a mess of the doorkeys. Finally the staff at the hotel restaurant are incompetent. Many trainees I guess without supervision. Also not very polite, Dinner (fish) was still cold inside. In short, a disaster. Breakfast is excellent with good staff serving you and taking care of everybody. These people probably leave after breakfast !!! because the rest of the day service is really bad.
First of all I would to like to highlight the very nice staff, especially Kim-Nadja Flägel , who was absolutely amazing. She helped us with an issue after checked out and was all the time trying to solve our problem. I'm very grateful to her. The hotel is amazing, very well located, close to all hamburg sights, very clean, very comfortable. Without hesitation will be our hotel for our next visit to Hamburg. Thank you.
Very reasonable hotel that ticks all boxes for the business traveller: Central Location; good parking (@ EUR 18/night); efficient check-in/-out; reasonable room with enough space to work using the reasonable WiFi; bathroom with necessary stuff; bar/coffee shop (that was not all that fantastic); and a good breakfast. Pricing comparable to similar chains.
After a simple exit from the Flughagen Hamburg, we were pleasantly surprised to be correctly delivered to the Mercure in May 2016. And when allocated #435, were also invited to take a fresh red apple to enjoy. So, that was a good first impression. The Bosch t/c machine would not surrender to our efforts to manipulate it. Realized later that an 'expresso' sachet would definitely not yield much at all. Finally reception agreed to lend us a 'boiler'. So muffin and coffee at last. Did the 'smalls' washing in the very shallow hand-basin, then realized there was no 'line'. Pegs and coat-hangers had to suffice. Wish I'd noted before that this establishment is renowned for putting a single doona on a double bed. However air-con temp good, and view of the canal was appreciated.
I stayed here for work and I have to say my room was poor. I was by the lift which kept going all night, the air con did not work and the bathroom smelt. I would not recommend either as nothing to do in this area of town either. Staff helpful but I would steer clear.
- Close to Moenckebergstrasse and Hamburger Kunsthalle
- Free WiFi in rooms and public areas
- Onsite dining
- Business center
Located in Hamburg-Mitte, Mercure Hotel Hamburg City is within a mile (2 km) of popular sights such as Moenckebergstrasse and Hamburger Kunsthalle. This 187-room, 4-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi. Located in central Hamburg, the hotel is also near Hamburg City Hall and St. Michaelis Church.
Enjoy a bite to eat at the hotel's bistro, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served each morning for a fee.
All 187 soundproofed rooms feature minibars, coffee makers, and free newspapers. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Safes, phones, and desks are other standard amenities.
Guests of Mercure Hotel Hamburg City enjoy a sauna, free WiFi in public areas, and 7 meeting rooms. Self parking is available for EUR 18.00 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, a computer station, and free newspapers.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 776 reviews