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Hotel Residence am Hauptbahnhof

3.0 out of 5.0

Recent guest reviews

Before my trip overseas, I booked a room at a hotel in Hamburg for one night. When I arrived at the hotel, I realized I had booked the wrong date. No rooms were available; however, the friendly guy at the reception desk said that there were rooms across the street at the Residence Hamburg. Since I was returning home the next morning, I took the room. Residence Hamburg is very convenient to the main train station; however, this area of town is not the nicest; certainly not suitable for young children. After climbing a flight of stairs and walking down a dark hallway, I reached my room and was pleasantly surprised by its condition. The room was bright and clean, and the furnishings were attractive and in good shape. The bathroom was up to date and clean as well. There were throngs of people milling around the street; however, I never felt unsafe. The front desk is manned 24 hours a day. I could hear some street noise from my room, but it did not last all night. I had to leave early in the morning, so I did not take advantage of the free Wi-Fi and breakfast.

I don't think this hotel deserves 3 stars. Good thing is the staff was nice. First off, the area was sleazy. I was on the fourth floor, the elevator was the scariest thing ever, when you step in it feels like it's going to fall down, i was too scared to take it. The room was big but very cold, the sheets and carpet were stained. The bathroom was clean though.

Good location next to the station for ease of travel however the street itself is decidedly seedy (prostitutes and drugs). The room was fine although I got a single duvet on a double bed. The common areas were worn and the breakfast was average. OK value for money overall. 10 Euro deposit for the safe key was excessive, especially considering the safe was too small to put all my valuables in anyway.

This hotel is located in a Combat Zone type street neat the central train station. Crowd at night is unpleasant and noisy. To be avoided. Once inside, there is a long stairway to the first floor, where there is an elevator that accommodates just three passengers. The room itself was Ok.

Centrally located near the Central Station with many options for breakfast, cafés and restaurants. Old fashioned room, but clean and with a spacious bathroom - even with a bathtub. Despite the central location and our room faced towards the street, there was no noise whatsoever at night. The hotel offers indoor parking facilities around the corner for 13 EUR per night, which we used. Good value for the money and perfect if you're in Hamburg for shopping and sightseeing.

This is a cheap hotel, and thus we did not really expect much. No elevator to ground floor, but then again - if you have the use of your legs, one flight of stairs is doable. Hard to find the rooms, much walking and steps, but the hotel is not that big, so you will find it. Rooms are clean, but small. Bathroom ok. Rooms is a bit cold. Beds are not nice. One too short, one mattress with readymade hole for bum (maybe to keep you still during night), and one tilting so much it was hard not to roll out. Breakfast not excessive, but food ok. Bread, scrambled eggs and coffee will get me going in the morning. Staff friendly enough, and speaks english. All in all maybe not a place I will actively seek out again, but far from the worst I`ve had - even considering the lumpy beds (THAT honour belongs to an inn in Madaba..)

The only thing I possibly can say that is positive, is that the bathroom is almost as big as this ratchet room. False advertisement on and would not recommend staying here. Gross and old. And the parking situation is even worse. Don't stay here-keep looking!

In spite of everything: no lift to the 1st floor and a maze-like access to my room, a street which doesn't make one feel extremely safe late in the evening, a bathroom which flooded one morning, some of the staff members' limited knowledge and partly wrong information,- in spite of all that I wouldn't mind to return to the hotel again: kind staff, extremely central location very close to the central railway station, good breakfast, clean room, good value (but don't expect luxury).

We stayed for one night in this hotel whilst travelling to Lubeck. I read the reviews and decided to risk booking because of the location to the station and the hop-on-hop-off bus. We are 2 adults so shouldn't have a problem..... The hotel is not in the best area, no-one can deny. It is a bit sleazy and I would not recommend anyone with children or teenagers to stay here. However, the man on reception was very friendly and helpful and we were allocated a room on the 4th floor (44) This is where the first problem arose. I knew there was no lift until the first floor but I had not bargained for 27 extremely steep uncarpeted marble stairs with no break or small landings to pause. They are DREADFUL and if we had been in Hamburg for more than 1 night we would have had to move hotel. After wandering a maze of corridors on the 1st floor we found the small lift and proceeded to the 4th floor. Our room was massive - it actually had 4 beds and a sofa! We had a row of windows and 2 armchairs and plenty of room. We were at the front of the hotel and looked down onto the street. The bed was a little soft but perfectly acceptable and we had a TV but no fridge or coffee making equipment. The bathroom was also very large and really beautifully fitted, it had super big fluffy towels and excellent shampoo/body wash dispenser and a very nice toilet and shower cubicle. Could not be faulted. We ate out round the corner opposite the station at the excellent Block House steakhouse but coming back it was dusk and I felt a little nervous of the amount of people jostling about. I was glad I wasn't alone or with a girlfriend. I would not want to be on that street at night! Breakfast was very good, well presented and lots of choice with extremely fresh bread, excellent selection. Would I stay here again? Probably not - but it certainly was clean and convenient and the hotel was quiet at night although we had a window open as it was warm and there was a lot of street shouting around 3am. I would describe it as cheap and cheerful with an excellent breakfast and perfectly adequate facilities. The stone staircase was a total nightmare :-( They kept our cases secure at reception as we vacated our room and then went on the hop-on-hop-off service. Should also add there was free wi-fi

Stayed a week for business while attending an exhibition, which of course causes the entire city to gouge customers by charging double or triple actual value. In this case, I paid 250 euro per night- ouch. While the location is only a 5 minute walk to the hBf through a seedy neighborhood, the location can't overcome the obvious property deficiencies. Upon arrival, I was hades a key to a first floor room. Even by Euro standards this one was tiny, not even a desk available. After consulting the front desk, they moved me to a 4th floor room (43?). Better size, but the stench was horrible. Unable to distinguish the source it was back down for another try. This room was the best of the lot so I decided not to press my luck and accepted. The bed was fine, however the rest of room was grungy and quite disgusting. Don't forget to bring your own hair shampoo/ conditioner as they use hand shampoo for the sink and shower. TV isn't important to me so I can't report on this area. Breakfast is served on the main floor and has limited offering. Eggs, sliced meat and cheese, yogurt, and cereal. I actually didn't trust the sanitary conditions of the serving area so I opted for juice only. Don't believe the positive reviews in this area. Do not try to get an iron, it is quite the spectacle. If you do, be sure to be clear that you also need a board to complete the job! The staff was not friendly and even confrontational at times. They seemed inconvenienced when asked for service and believe that the customer comes last. I even tried to check out after the first night but was told that they would charge an 80% penalty, so I was out of luck. Overall, the hotel is in serious need of renovation and and attitude adjustment. The carpets have to be 30 years old and frankly need to go. With a willing staff, investment, and a few amenities this place could be an excellent choice. Until then, stay away. Probably the worst hotel you will ever encounter.

Steindamm 24-26 Hamburg HH

Hotel highlights

  • Walking distance to Hamburger Kunsthalle and Moenckebergstrasse
  • Free WiFi in rooms and public areas
  • 24-hour front desk

Located in Saint Georg, Hotel Residence am Hauptbahnhof is a leisurely stroll from popular sights such as Hamburger Kunsthalle and Moenckebergstrasse. This 30-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi and a 24-hour front desk. It's also close to Hamburg City Hall and St. Michaelis Church.


For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room.


Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding.

Property features

At Hotel Residence am Hauptbahnhof, guests have access to free WiFi in public areas. Self parking is offered for EUR 12.00 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets.

Room options

Single Room

Twin 1 | Sleeps 1

Triple Room

Twin 3 | Sleeps 3

Quadruple Room

Twin 4 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

12% of guests recommend this hotel

Total of 83 reviews