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Hotel Residence am Hauptbahnhof

3.0 out of 5.0

Recent guest reviews

We choose Residence as it was walking distance from Hauptbahnhof Railway Station plus price. It is indeed close-by to the railway station which is awesome but Steindamm Street is awful. As a cab driver put it "Oh! Lots of dirty people out there". First thing that strikes you when you enter the tiny reception is that there is no elevator access to rooms and you will stare at a long staircase. We were with family and kids and yet had to lift/carry all the luggage up. That's not done. Once you reach the first floor you will walk a few steps and again climb down 5-6 steps to go to rooms or reach dingy elevator. So just like taking selfie one can experience porter-fie! We had paid extra for a four-bed room but found that they had just put two extra couchesa in a double bed room!!! No clue that there was more to come. Next day morning we found couple of them feeling itchy all over and when we looked at the sheets we found bedbugs. We took pics and videos as well and complained to the receptionist. At first there was denial and rooms full etc etc and later on as we got adamant they got us shifted to a different Hotel named Lumen on the opposite side of the street which is a touch better but no escape from porter-fie!!!

location - good, service - good, room - good, food - good, must be check your Credit Card statement, The Hotel Manager will double charge your credit card after you check out the hotel. and maybe sale your credit card number to other vender to charge more on your credit card. very bad hotel manager. best way - paid cash or never give your credit card to hotel. I should give this hotel 5 star, all staff friendly, breakfast good and hotel price reasonable, room clean, but the Hotel Manager is not a good man. STEALING my Credit card number and charge me again after check out Hotel without notes. Very sad in Hamburg, just because this issued. contact travel agent to solved the problem, but The Hotel Manger refuse to reply and answer. requested Hotel Agent removed this hotel from the list and hope this hotel will make change.

Before my trip overseas, I booked a room at a hotel in Hamburg for one night. When I arrived at the hotel, I realized I had booked the wrong date. No rooms were available; however, the friendly guy at the reception desk said that there were rooms across the street at the Residence Hamburg. Since I was returning home the next morning, I took the room. Residence Hamburg is very convenient to the main train station; however, this area of town is not the nicest; certainly not suitable for young children. After climbing a flight of stairs and walking down a dark hallway, I reached my room and was pleasantly surprised by its condition. The room was bright and clean, and the furnishings were attractive and in good shape. The bathroom was up to date and clean as well. There were throngs of people milling around the street; however, I never felt unsafe. The front desk is manned 24 hours a day. I could hear some street noise from my room, but it did not last all night. I had to leave early in the morning, so I did not take advantage of the free Wi-Fi and breakfast.

I don't think this hotel deserves 3 stars. Good thing is the staff was nice. First off, the area was sleazy. I was on the fourth floor, the elevator was the scariest thing ever, when you step in it feels like it's going to fall down, i was too scared to take it. The room was big but very cold, the sheets and carpet were stained. The bathroom was clean though.

Good location next to the station for ease of travel however the street itself is decidedly seedy (prostitutes and drugs). The room was fine although I got a single duvet on a double bed. The common areas were worn and the breakfast was average. OK value for money overall. 10 Euro deposit for the safe key was excessive, especially considering the safe was too small to put all my valuables in anyway.

This hotel is located in a Combat Zone type street neat the central train station. Crowd at night is unpleasant and noisy. To be avoided. Once inside, there is a long stairway to the first floor, where there is an elevator that accommodates just three passengers. The room itself was Ok.

Centrally located near the Central Station with many options for breakfast, cafés and restaurants. Old fashioned room, but clean and with a spacious bathroom - even with a bathtub. Despite the central location and our room faced towards the street, there was no noise whatsoever at night. The hotel offers indoor parking facilities around the corner for 13 EUR per night, which we used. Good value for the money and perfect if you're in Hamburg for shopping and sightseeing.

This is a cheap hotel, and thus we did not really expect much. No elevator to ground floor, but then again - if you have the use of your legs, one flight of stairs is doable. Hard to find the rooms, much walking and steps, but the hotel is not that big, so you will find it. Rooms are clean, but small. Bathroom ok. Rooms is a bit cold. Beds are not nice. One too short, one mattress with readymade hole for bum (maybe to keep you still during night), and one tilting so much it was hard not to roll out. Breakfast not excessive, but food ok. Bread, scrambled eggs and coffee will get me going in the morning. Staff friendly enough, and speaks english. All in all maybe not a place I will actively seek out again, but far from the worst I`ve had - even considering the lumpy beds (THAT honour belongs to an inn in Madaba..)

The only thing I possibly can say that is positive, is that the bathroom is almost as big as this ratchet room. False advertisement on Booking.com and would not recommend staying here. Gross and old. And the parking situation is even worse. Don't stay here-keep looking!

In spite of everything: no lift to the 1st floor and a maze-like access to my room, a street which doesn't make one feel extremely safe late in the evening, a bathroom which flooded one morning, some of the staff members' limited knowledge and partly wrong information,- in spite of all that I wouldn't mind to return to the hotel again: kind staff, extremely central location very close to the central railway station, good breakfast, clean room, good value (but don't expect luxury).

Steindamm 24-26 Hamburg HH

Hotel highlights

  • Walking distance to Hamburger Kunsthalle and Moenckebergstrasse
  • Free WiFi in rooms and public areas
  • 24-hour front desk

Located in Saint Georg, Hotel Residence am Hauptbahnhof is a leisurely stroll from popular sights such as Hamburger Kunsthalle and Moenckebergstrasse. This 30-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi and a 24-hour front desk. It's also close to Hamburg City Hall and St. Michaelis Church.


Dining

Buffet breakfast is offered for a fee each morning from 7 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room.


Rooms

Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding.


Property features

At Hotel Residence am Hauptbahnhof, guests have access to free WiFi in public areas. Self parking is offered for EUR 12.00 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets.

Room options

Single Room

Twin 1 | Sleeps 1

Triple Room

Twin 3 | Sleeps 3

Quadruple Room

Twin 4 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

12% of guests recommend this hotel

Total of 90 reviews