Holiday Inn Hamburg

A friendly reminder, if anyone so happen selected to stay in this hotel due to the Holiday-Inn brand name, be ensure you made a BOLD comment about "you are booking Holiday-Inn NOT Bridge-Inn!!!", good luck. Tonight I was completed disappointed by Holiday-Inn, while I pretty much believe, it could be just the poor practice of the local hotel management, rather than the IHG group. I booked a room via Agoda under my wife's account, and during check-in, I also re-confirmed I am booked "Holiday-Inn" rather than "Bridge-Inn" (as the check-in staff asked me on this). At the end, I was still being assigned to a room from "Bridge-Inn" ... and when I made my complain, their staff told me both are operated by Holiday-Inn. If I am ok for a road side small local hotel, I didn't have to choose Holiday-Inn, and I am selecting this hotel is purely based on "the brand of Holiday-Inn". Last but not least, "Bridge-Inn" is also available for booking (and there are separate check-in counter as well), with typical room rate about 30% cheaper. To be honest, this is nothing but cheating.

To be honest, the hotel exceeded my expectations because we moved from Crown Plaza here after a week to try out the hotel and I was expecting something with no frills for that price. The hotel did come with free breakfast and in all honestly, it's actually decent. The staffs are always prompt and helpful. Plus point that there's a supermarket REWE right at the back and a shoe outlet right next to it. There are also buses that's 10-15 mins away from the centre and shopping malls and the train station is conveniently located from a 6 min walk. For a stretch of restaurants nearby from the hospital located here, you might have to walk 10-15mins but all in, it's a nice hotel for a short stay.

Good, if 'standard-ish' holiday inn a bit out of town in an urban/industrial-ish area. Bus 154 stop 5 mins away goes to Berliner Tor in 6 minutes (which is on the S1 airport line), and bus 3 also takes you to the HBF in 7 minutes. Rooms were fine, nothing special iro decor and some might say dated (same with the whole building really) but large enough, clean, comfy beds and have all of the usual HI stuff you would expect - free minibar with coke, water and 1 beer replenished daily. Small pool but nice enough and a great temperature, and good sauna, and an outdoor glassed solarium area. You ask in reception and they give you robes, towels and slippers for the pool. Can store your bags if you check in early or want to leave them after you check out. Staff friendly and helpful - although front desk can get busy. Breakfast was nice with lots of choice. There are a couple of restaurants nearby (open until at least midnight) and a bar, plus there is a big Aldi within 10 mins walk - it feels safe to walk about at night. There is a pub in the hotel which seemed popular (we didn't go in, but think it is open until about half twelve). It is about 15 mins to the nearest S bahn, but the buses are fine and come regularly. I think it is good value compared with other hotels in Hamburg. We had a nice stay as a family of 5. Thank you.

The rooms are large and comfortable. The staff are friendly and helpful. The location is not the best and you will need to use public transport or taxi to get around. The road outside is busy 24/7 and if you open the window you won't sleep.

Good old school hotel - accessible to city centre but in a quieter location out of hurly burly. Hotel could do with a bit of a makeover but staff very friendly and helpful. Swimming pool was a big plus!!

Had a 2 days business trip and stayed at this hotel, the hotel is at a good price and the rooms are clean and nice, the room size is good, service checking in was OK but a bit slow as only one person on the desk, i did book in at rush hour so i understand this but again they served very good ice cold beer. Did not eat here so not sure on the food but had a very good stay.

This hotel is approximately 30 minutes travel distance by Taxi from airport. I had to wait for more than 30 minutes after arriving at the hotel as my room was not ready even after arriving on time. Room was hot inside and had to keep the window open. Mini bar is free. Sparkle water was available. No toiletries and no bathroom slippers. Difficult to find taxi during peak time. Not good for holiday travelers as there is no sight seeing places near by. Had to travel by bus or taxi to nearest sight seeing. Metro is almost 1 km by walk. There is a park near by the hotel.

Full-fledged Holiday Inn quality. Superb large rooms (okay ours still had some smoke stench, some years since the full nosmoking policy but hard to eradicate the past) and as superb breakfast. Nice fitness/pool overlooking the river. Friendly staff; the incident in afternoon must have been a one-off. (The concierge had a sign 'will be back soon' on her desk for 10 minutes and people including us needing their luggage queued up, and when reception staff was called in and opened the luggage store we found her sleeping there...). Main limitation for visitors is the location - though as-the-crow-flies close to city centre it is quite isolated in terms of public transport. Bus stop within 5 minutes and every 10 minutes service, S-bahn light rail station (no escalators/elevators) is 15-20 minutes walk through a not-too-good area. But for the current very affordable price level, excellent!

Visited on a business trip. Arrived for check in at 10pm with 5 rooms. Got into the rooms to find that we all had single beds when the booking was doubles. We got them changed but only to a room with two single beds pushed together with two single duvets on them. Not happy and definitely not a comfortable nights sleep. The state of the room was rubbish. Dozens of holes in the curtains and a badly damaged chair. The bed was made every day but none of the empty bottles or rubbish were removed. There was no light on the ceiling either, just three lamps which weren't bright at all. The pool was cold and the chlorine burnt your eyes when you walked into the area. This hotel seriously needs some work. I will not be recommending or revisiting it in the future.