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Holiday Inn Hamburg

4.0 out of 5.0

Recent guest reviews

What was ok: - very nice service in the bar, great lady with huge problem solving skills :) - good food, tasty and good products - fenomenal breakfast, whatever you needed was there! - rooms are also ok What we didn't like: - we didn't get for group 2 long tables for dinner as we have asked and there was lots of space for it in the restaurant - girls from service were very unpleasant that they have to make long tables for the group (this was our condition as it was integrational dinner) and they showed us this behavour what was poor especailly we were not alone but with clients - service didn;t allow me to buy 10 more beers for the group telling that they asked the group and nobody wants (hmm, ok it was me who should pay but if problems occures didnt want to discuss near clients and give up going with some to the bar) - veeery long check in, fill in process could be shorter as it was group and we blocked for half an hour reception - they took money from CC that was as we have told them only for authorization and we wanted to make bank transfer from EURO account, however they just make the transfer themsleves not even telling us how much is the rest to pay - we have in contract agreed what should be in the conference room however boy bring some food and drinks to put for guests. Great that we have an idea to ask what is it and if it is for free as it occures this is not free surprise! we told him to take away everything - nice trying to sell what we do not want

Big complex, if you looking for a calm hotel his is not the place because of the amount of guests. Recommend hotel restaurant, wow feeling of the food and service. Nice pool and sauna but be aware the German people is nude in the sauna. The gym was fresh with new machines. Our room did not have the felling as a new/high standard hotel. when party from the bar on floor 1 we heard the music and it did not stop until 03:00 because if the new years eve.

We booked a room for a night on our way to Sylt. The view to the Elbe was nice. Too bad that the carpet has lots of unidentified stains on it. This is why I always bring slippers when I travel. Breakfast was quite good. Check-in/check-out with long queues. We stayed here 3 times years ago already and it was good back then. Bus ride to Hamburg city center was easy. I hope they renovate soon.

This hotel is the smaller sister to the main Holiday Inn. It is adequate for the price. The walk for meals and to the pool in the main Holiday Inn is itself a feat but one cannot complain considering the price paid. The rooms are adequate for a short stay but not long term. Service is functional and expected, with no frills.

It is a great shame that such a clean and comfortable hotel can not offer even reasonable service with a smile at all. At breakfast I could have “snuck in” without being seated but waited honestly to be “welcomed” by a rude and somewhat stressed junior member of staff. I had to remind her that a smile cost nothing and that in fact we were the guests and that by paying to stay in the hotel and have breakfast we were actually paying their wages. This evening we tried to order juice and milk, were told it would be 20 minutes - an hour later nothing. It would not do the senior management any harm to teach their staff about initiative and customer service. We will not be staying at a Holiday Inn again if we can help it. The old saying you pay peanuts you get monkeys is very apt.

I’ve been to this Holiday Inn already couple of years ago. And it was already “worn out” then. However it’s rather clean and ok rooms. I was there a bit early and they upgraded me, so I could check in early. Very nice! Room was nice 2 twin beds, quite clean, bathroom very dated. Breakfast was ok, nothing special. Honestly, I would prefer a Motel One in Hamburg but no room in any of those was available. But the stay was ok.

Breakfast is great, no complain. Wifi stable, stayed at 5th floor of standard room building. Parking is not too easy if you are late in the game, unless you are willing to pay 17 or 18 Euro for garage. The room I had, not too much to complain as it was what I signed up. The only problem I had, for business travelers, no iron board and iron, you have to que up for it. It's not a too much of issue, but should be aware of it, limited sets available. Location is very convenient for in and out Hamburg. There are restaurants within walking distance, as well as a small supermarket. Didn't get a chance to use pool and fitness center, but the pool seemed to be nice.

Chose because of Holiday Inn name, but ended up with miles away from the center. Took me 2 hours of public transportation to the hotel today as No.3 bus changed the route. Very noisy hotel room as the receptionist gave me a room facing the motor way. The Hotel room is very out dated, very basic and minimum. The Kettle spreads plastic smell when water started boiling , I ended up not dare to make a cup of tea. Bar at the ground floor has no English menu, I ended up at the 1st floor restaurant which was a nice surprise, I ordered mixed pan fried seafood and mixed veg, very tasty and I really enjoyed. All in all, due to the location and hotel room deco and facility, I consider this is a one off stay, never again!

Hotel with very specific layout. You may walk 10 mn to breakfast. I mentioned an issue with my room Were told that it has been solved When I noticed that nothing had been done I tried to contact reception several time and get no answer When I mentioned it during check out they promised an upgrade next time. This was not my point. I want right service the first time and adequate reaction when I mention an issue .

A friendly reminder, if anyone so happen selected to stay in this hotel due to the Holiday-Inn brand name, be ensure you made a BOLD comment about "you are booking Holiday-Inn NOT Bridge-Inn!!!", good luck. Tonight I was completed disappointed by Holiday-Inn, while I pretty much believe, it could be just the poor practice of the local hotel management, rather than the IHG group. I booked a room via Agoda under my wife's account, and during check-in, I also re-confirmed I am booked "Holiday-Inn" rather than "Bridge-Inn" (as the check-in staff asked me on this). At the end, I was still being assigned to a room from "Bridge-Inn" ... and when I made my complain, their staff told me both are operated by Holiday-Inn. If I am ok for a road side small local hotel, I didn't have to choose Holiday-Inn, and I am selecting this hotel is purely based on "the brand of Holiday-Inn". Last but not least, "Bridge-Inn" is also available for booking (and there are separate check-in counter as well), with typical room rate about 30% cheaper. To be honest, this is nothing but cheating.

Billwerder Neuer Deich 14 Hamburg HH

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Fitness center

Located in Hamburg-Mitte, Holiday Inn Hamburg is within a few miles (5 km) of popular sights such as Moenckebergstrasse and Hamburger Kunsthalle. This 385-room, 4-star hotel has an indoor pool along with free in-room WiFi and a fitness center. On a river, it's also near Hamburg City Hall and St. Michaelis Church.


This hotel serves as home to a bar, along with a restaurant that specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room. Start your day off with breakfast, available for a fee.


All 385 air-conditioned rooms provide minibars, free bottled water, and safes. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other standard amenities include phones and desks.

Property features

At Holiday Inn Hamburg, guests enjoy an indoor pool, a fitness center, and a sauna. Self parking is offered for EUR 18.50 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, 18 meeting rooms, and a conference center.

Room options

Deluxe Room, Non Smoking

Full 1 | Queen 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Standard Room, Non Smoking

Twin 2 | Queen 1 | Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

57% of guests recommend this hotel

Total of 842 reviews