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HI Hotel International Hamburg

4.0 star property
Riverfront hotel with a 24-hour business center and a 24-hour front desk

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Photo gallery for HI Hotel International Hamburg

Reception
Executive Studio Suite | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe
Meeting facility
Studio Suite | Living area | 90-cm flat-screen TV with satellite channels, TV, offices
Daily buffet breakfast (EUR 18 per person)

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Housekeeping
  • Laundry
  • Breakfast available

Explore the area

Map
Billwerder Neuer Deich 14, Hamburg, HH, 20539
  • Hamburg Cruise Center
    ‪5 min drive‬
  • Miniatur Wunderland
    ‪5 min drive‬
  • Elbe Philharmonic Hall
    ‪6 min drive‬
  • Hamburg (HAM)
    ‪17 min drive‬

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Room options

View all photos for Studio Suite

Studio Suite | Living area | 90-cm flat-screen TV with satellite channels, TV, offices

Studio Suite

  • River view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Executive Twin Room

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Executive Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Double Room

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Triple Room

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Basic Twin Room

Basic Twin Room | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Basic Twin Room

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Executive Double Room

8.0 out of 10
Very good
(3 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Twin Room

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio Suite

Studio Suite | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Studio Suite

  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Triple Room

Executive Triple Room | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Executive Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Triple Room

Triple Room | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Triple Room

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

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About the neighborhood

Hamburg

Located in Hamburg-Mitte, HI Hotel International Hamburg is within a few miles (5 km) of popular sights such as Miniatur Wunderland and Elbe Philharmonic Hall. This 385-room, 4-star hotel welcomes guests with a bar/lounge, free in-room WiFi, and a 24-hour business center.

What's nearby

  • Mehr!-Theater am Großmarkt - 3 min drive - 1.4 miles
  • Hamburg Cruise Center - 5 min drive - 2.2 miles
  • Miniatur Wunderland - 5 min drive - 2.4 miles
  • Hamburg City Hall - 5 min drive - 2.6 miles
  • Elbe Philharmonic Hall - 6 min drive - 2.6 miles

Getting around

  • Elbbrücken Station - 9 min walk
  • Rothenburgsort S-Bahn - 16 min walk
  • Hamburg Airport (HAM) - 33 min drive

Restaurants

  • ‪Maya Kaffeerösterei - ‬19 min walk
  • ‪Entenwerder1 - ‬12 min walk
  • ‪McDonald's - ‬14 min walk
  • ‪Restaurant Elbgarten - ‬1 min walk
  • ‪Veddeler Fischgaststätte - ‬19 min walk

About this property

HI Hotel International Hamburg

Riverfront hotel with a 24-hour business center and a 24-hour front desk
HI Hotel International Hamburg features free WiFi in public areas, a conference center, and a 24-hour business center. Self parking is available for EUR 22 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include a computer station, laundry facilities, and a banquet hall.
Guests can expect free WiFi and 90-cm flat-screen TVs with satellite channels. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers. Coffee makers, free newspapers, and safes are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, German, Russian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (EUR 22 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 18 per person
  • A bar/lounge

Restaurants on site

  • Windfang

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 17 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (8,923 square feet of space)

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 18 floors
  • 2 buildings
  • Banquet hall
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 90-cm flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Office
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Covered self parking fee: EUR 22 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Hamburg Holiday Inn
Holiday Inn Hamburg
Holiday Inn Hotel Hamburg
Holiday Inn Hamburg Hotel
Holiday Inn Hamburg Hotel Hamburg

Frequently asked questions

Is a free cancellation option available at HI Hotel International Hamburg?

HI Hotel International Hamburg provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on Orbitz.

What's there to do around HI Hotel International Hamburg?

This hotel is situated in Hamburg-Mitte within a short 5-minute walk of Elbe. You'll also find Miniatur Wunderland and Hamburg City Hall within a short drive.

Is there parking available at HI Hotel International Hamburg?

Yes, covered parking is offered for EUR 22 per day. Though parking is limited, accessible parking and bicycle parking are also available.

Does HI Hotel International Hamburg have a casino?

No, HI Hotel International Hamburg doesn't have a casino.

Is there an indoor pool at HI Hotel International Hamburg?

No, there is no indoor pool at this hotel.

Is HI Hotel International Hamburg a good place to stay for couples?

Amenities that appeal to couples at this riverfront hotel include a down comforter as well as a bar and a 24-hour front desk.

Does HI Hotel International Hamburg have a hot tub?

No, there isn't a spa tub at this hotel.

Does HI Hotel International Hamburg have a restaurant that serves breakfast?

Yes, HI Hotel International Hamburg serves buffet breakfast for a surcharge each morning at Windfang.

Does HI Hotel International Hamburg allow pets to stay free of charge?

No, pets aren't allowed at HI Hotel International Hamburg though service animals are welcome.

Does HI Hotel International Hamburg have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from HI Hotel International Hamburg?

The closest major airport to HI Hotel International Hamburg is Hamburg Airport (HAM), which is 8 mi away (33 minutes by car).

Are there rooms with balconies that I can book at HI Hotel International Hamburg?

No, at HI Hotel International Hamburg, there aren't any guestrooms that list a balcony.

HI Hotel International Hamburg Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 303 out of 1004 reviews
Rating 8 - Good. 424 out of 1004 reviews
Rating 6 - Okay. 186 out of 1004 reviews
Rating 4 - Poor. 52 out of 1004 reviews
Rating 2 - Terrible. 39 out of 1004 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, the staff was very friendly. The bar was very nice, old style. We will prefer again for our next visit
Stayed 1 night in Dec 2024

2/10 Terrible

Mario

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast is great but the facility is very decayed. Carpets and curtains are stained and broken - they seem at least 20 years old. The location is bad for a tourist. Cabs are difficult to get and take a long time. Not walkable to downtown and touristic destinations. It feels like a cheap college dorm. I think people actually live in it. Definitely not the price Expedia found for us.
Stayed 2 nights in Sep 2024

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2024

2/10 Terrible

Artur

Stayed 4 nights in Jun 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jun 2024

8/10 Good

Dawn

Stayed 2 nights in Jun 2024

10/10 Excellent

Yevgeniy, hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean,,good location.
Stayed 1 night in Jun 2024

2/10 Terrible

Rune

Disliked: Property conditions & facilities, room comfort

This hotel fails the basics

The word that most aptly describes this hotel is "worn". It appears to have built in the late 80's or early 90's and I don't think there has been a single refurbishment effort made since. The carpets are near threadbare, the walls are in dire need of a paint job, and I don't think a single piece of furniture in the room was undamaged, though for the most part it was still functional. There were too few wall sockets to charge more than one phone without disconnecting lamps and right outside the room one wall lamp flickered and another was burnt out, but the one unforgivable crime was the state of the madras. There were 2 single madrases to a double bed (which is apparently the German way). Both were of dubious quality, but while one was at least still firm the other was so worn and soft that you basically fell into it like a waterbed leading to me waking up the next morning with back pain. The bed is the one thing that MUST be okay, otherwise nothing is okay, when we complained we were told that there was nothing to be done, how a hotel this size doesn't have a few reserve madrases on hand is beyond me, but dealing with breakages is, as we have already established, a non-priority at the Holiday Inn. Even if everything else had been top notch, a faulty bed earns you one star, so that is what this hotel is getting. Do not stay at the Holiday Inn if you have other options.
Stayed 2 nights in May 2024

10/10 Excellent

gemma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was absolutely lovely inside. Gorgeous artworks, modern and spacious lobby. The restaurant and bar was amazing and staff were friendly and attentive. The food was great and the service too. Our room was simple and very clean, perfect for what we needed. The view was not too bad, the area its in looks run down, with derelict buildings and graffiti and sewage smells to one side amd a nice park and the river to another. I mean its close to a motorway and train station...good transport links so we hopped on and off of the trains, we couldn't fault the public transport system. Not sure how safe i felt walking back under the motorway at night-time, but didnt see many people. The hotel felt very safe and I would return again. Thanks for having us Hamburg!
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service

Okay

On the outskirts of the city centre but easy transport links. Hotel reception staff very professional and efficient. The triple room we had had a lovely view overlooking the river but was rather dated. Mattress edge was rather saggy. Didn't have breakfast as at €20 each it's far too expensive. Housekeeping could have been better, didn't replace coffee sachets or toiletries.
Stayed 3 nights in Nov 2023

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Mafidul

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
It is just ok. Nothing special.
Stayed 4 nights in Jul 2023

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Jacek

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Very weak location and disappointing service.

I was very disappointed with this hotel. Location is very weak and surrounding does not look great. You have to take taxi or public transport as walking - despite not long distance - to center is not very pleasant. Service was quite weak as there are in the reception generally young and not very experienced staff. Breakfast is expensive (20 Euros) in comparison to other hotels in Germany. Unfortunately, there is no other option close to hotel. The cost of the hotel is very high comparing to value, which offers. I do not understand why it has 4 stars... I will never stay again in that Holiday Inn.
Stayed 3 nights in May 2023

6/10 Okay

Klaus

Stayed 1 night in Apr 2023

6/10 Okay

Olga

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

too expensive for a broken mattress

The hotel doesn't even deserve 3 stars, let alone 4. We paid for a triple room with 3 single beds, and got 2 beds and an extra bed with 2 mattresses that can be joined, height 30 cm from the floor. When I tried to ask for a 3rd normal bed, they were not interested, instead they said that Hotels charged me for 3 single beds and that I should complain to them, because they don't have another room. The maximum unprofessionalism of the manager who says that I am breaking my back for 3 nights in a room that costs 431 euros for 3 days without breakfast. Overpriced for the overall service, location and facilities, which are not there as if you were in a one-star hotel.
Stayed 3 nights in Apr 2023

10/10 Excellent

Josiah

Stayed 1 night in Apr 2023

10/10 Excellent

Bianca

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sehr freundliches Personal
Stayed 2 nights in Apr 2023

8/10 Good

Mohammed

Traveled with family
Liked: Staff & service
Stayed 2 nights in Dec 2022

10/10 Excellent

Stephen C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great IHG Hotel

Great hotel, friendly staff, underground paid parking on site, several excellent restaurants down the street...
Stayed 3 nights in Sep 2022

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Lourdes

Stayed 2 nights in Jul 2022

10/10 Excellent

Sharon, Frisco

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect. Area was quiet with a habor view with access to restaurants, public transportation and walking trails.
Stayed 11 nights in Jun 2022

8/10 Good

Randy

Stayed 1 night in Jun 2022

8/10 Good

Oleksandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

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