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Garner Hotel Hamburg Graf Moltke by IHG

Pet-friendly hotel with a 24-hour front desk connected to the convention center in Hamburg

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Exterior
Standard Double Room | Hypo-allergenic bedding, in-room safe, individually furnished, desk
Exterior
Restaurant
Family Room | Hypo-allergenic bedding, in-room safe, individually furnished, desk

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Steindamm 1, Hamburg, HH, 20099
  • Place, Hamburg City Hall
    ‪15 min walk‬
  • Place, Miniatur Wunderland
    ‪2 min drive‬
  • Place, Elbe Philharmonic Hall
    ‪3 min drive‬
  • Airport, Hamburg (HAM)
    ‪14 min drive‬

Room options

Room, 1 Double Bed (Cosy)

  • Sleeps 2
  • 1 Double Bed

Premium Room, Multiple Beds (Family Room)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Room, 1 Twin Bed (Cosy)

  • Sleeps 1
  • 1 Twin Bed

Premium Room, Multiple Beds (Family Room)

  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Double Sofa Bed

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Premium Room, 1 King Bed with Sofa bed (Up to 3 Adults)

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Premium Room, Multiple Beds (Up to 3 Adults)

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Premium Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed with Sofa bed (Up to 3 Adults)

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed with Sofa bed (Up to 3 Adults)

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

Premium Room

  • Sleeps 2
  • 1 Twin Bed

Standard Room

  • Sleeps 2
  • 1 Twin Bed

Premium Room, Multiple Beds (Family Room)

  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 2 Twin Sofa Beds

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Total with taxes and fees
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About the neighborhood

Hamburg

Located in Hamburg City Center within a short walk of Hamburg City Hall, Garner Hotel Hamburg Graf Moltke by IHG is within 2 miles (3 km) of other popular sights such as Miniatur Wunderland. This 89-room hotel welcomes guests with conveniences like free in-room WiFi and a 24-hour front desk. It's connected to the convention center in central Hamburg and also close to Elbe Philharmonic Hall and Reeperbahn.

What's nearby

  • Hamburg City Hall - 15 min walk - 0.8 miles
  • Miniatur Wunderland - 2 min drive - 1.1 miles
  • Hamburg Cruise Center - 3 min drive - 1.3 miles
  • Elbe Philharmonic Hall - 3 min drive - 1.5 miles
  • Reeperbahn - 4 min drive - 2.1 miles

Getting around

  • South Central U-Bahn - 2 min walk
  • Hamburg Central Station - 3 min walk
  • Hamburg Airport (HAM) - 35 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Kentucky Fried Chicken - ‬2 min walk
  • ‪Coffee Fellows - ‬3 min walk
  • ‪Block House - ‬2 min walk
  • ‪Nagel - ‬1 min walk

About this property

Garner Hotel Hamburg Graf Moltke by IHG

Pet-friendly hotel with a 24-hour front desk connected to the convention center in Hamburg
Garner Hotel Hamburg Graf Moltke by IHG features free WiFi in public areas and a reception hall. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. This smoke-free hotel also has a vending machine.
Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Safes and desks are also standard. Weekly housekeeping is available.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking available (EUR 10 per night)

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 17 per person

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 1880
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Desk
  • Eco-friendly toiletries
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 15.00
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 15.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 25 per pet, per night
  • Dogs only
  • Service animals exempt from fees

Children and extra beds

  • Children 4 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for EUR 30 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.80 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 17.00 per person
  • Nearby parking fee: EUR 10 per night
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 15.00 (subject to availability)
  • Late check-out fee: EUR 15.00 (subject to availability)
  • Rollaway bed fee: EUR 30 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Graf Hamburg
Graf Moltke Novum Hotel
Graf Moltke Novum Hotel Hamburg
Hamburg Graf Moltke
Moltke Hamburg
Novum Graf Moltke
Novum Graf Moltke Hamburg
Novum Hotel Graf Moltke
Novum Hotel Graf Moltke Hamburg
Novum Hotel Hamburg Graf Moltke
Graf Moltke Top Hotel
Hotel Graf Moltke Hotel
Hotel Graf Moltke Hamburg
Hotel Graf Moltke Hotel Hamburg
Novum Hotel Graf Moltke Hamburg

Frequently asked questions

Is a free cancellation option available at Garner Hotel Hamburg Graf Moltke by IHG?

Garner Hotel Hamburg Graf Moltke by IHG offers free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Garner Hotel Hamburg Graf Moltke by IHG?

As of Nov 6, 2025, prices found for a 1-night stay for 2 adults at Garner Hotel Hamburg Graf Moltke by IHG on Nov 23, 2025 start from $81.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Garner Hotel Hamburg Graf Moltke by IHG?

This hotel is situated in Hamburg City Center, just steps from Museum of Arts and Crafts Hamburg, and within a 10-minute walk of Moenckebergstrasse and Hamburger Kunsthalle. You'll also find Hamburg City Hall and Hamburg Messe and Congress within a short drive.

Is there parking available at Garner Hotel Hamburg Graf Moltke by IHG?

No, there isn't parking at this hotel.

Does Garner Hotel Hamburg Graf Moltke by IHG have a casino at the property?

No, Garner Hotel Hamburg Graf Moltke by IHG doesn't have a casino.

Will I find an indoor pool at Garner Hotel Hamburg Graf Moltke by IHG?

No, there is no indoor pool at this hotel.

Does Garner Hotel Hamburg Graf Moltke by IHG have a hot tub?

No, there isn't a spa tub at this hotel.

Does Garner Hotel Hamburg Graf Moltke by IHG feature a restaurant that includes a breakfast menu?

Garner Hotel Hamburg Graf Moltke by IHG offers buffet breakfast on weekday mornings for a surcharge though there is no restaurant.

Will Garner Hotel Hamburg Graf Moltke by IHG allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Garner Hotel Hamburg Graf Moltke by IHG for a fee of EUR 25 per pet, per night.

Does Garner Hotel Hamburg Graf Moltke by IHG have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Garner Hotel Hamburg Graf Moltke by IHG?

The closest major airport to Garner Hotel Hamburg Graf Moltke by IHG is Hamburg Airport (HAM), which is 7 mi away (35 minutes by car).

Are there rooms with balconies at Garner Hotel Hamburg Graf Moltke by IHG?

No, there aren't any guestrooms with balconies at Garner Hotel Hamburg Graf Moltke by IHG.

Reviews

Garner Hotel Hamburg Graf Moltke by IHG Reviews

7.6

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 195 out of 1001 reviews
Rating 8 - Good. 473 out of 1001 reviews
Rating 6 - Okay. 213 out of 1001 reviews
Rating 4 - Poor. 78 out of 1001 reviews
Rating 2 - Terrible. 42 out of 1001 reviews

Reviews

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities

Too much noise

The building overall is tired. Breakfast is mediocre at best. Worst part is the noise from outside where non-desirables seem to congregate on a daily basis. Associated anti social behaviour included having to oush past drunks sitting on the entrance steps and bottles being thrown early in the morning. Shouting in the early hours and Palastine protests outside during the day. Only benefit is how close the train station is. Stay closer to St Pauli next time. The metro system is fab and will get you anywhere
Stayed 3 nights in Jul 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location being only a couple of blocks from the main train station and transportation hub for Hamburg. The immediate area outside the hotel is a bit undesirable, although this is not the hotel's fault. Our room was very clean with a comfortable bed, the breakfast was nicely done with good variety and a large enough dining area. Good value!
Stayed 2 nights in May 2025

8/10 Good

John

Stayed 1 night in Mar 2025

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for a long weekend. Straightforward check in process. Rooms were clean and well maintained. Only thing that let the room down was no tea/coffee making facilities. Due to the hotels location there are quite a few street beggars around outside and it can be quite noisy but this didn’t affect our sleep or stay in the hotel. Breakfast was good with plenty of choice to eat and drink.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ryan

Stayed 2 nights in Mar 2025

8/10 Good

Rassul

Stayed 2 nights in Jan 2025

4/10 Poor

Stephen

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Stephen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, friendly staff, nice breakfast, easy access to transport and city centre
Stayed 2 nights in Feb 2025

10/10 Excellent

Robert Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, area was beautiful, walking distance to train, restaurants ect
Stayed 9 nights in Jan 2025

6/10 Okay

Eileen

Liked: Cleanliness, staff & service, room comfort

Excellent location and value for the price.

Excellent location for transport links but yes, quite a run down area. However, no different from eg London station areas and we felt completely safe. Reception helpful and cheerful. Room was quite large and clean. Breakfast good. Overall a very cheap hotel for a central Hamburg visit and we felt we easily got value for the price we paid.
Stayed 2 nights in Jan 2025

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and helpful staff.
Stayed 4 nights in Jan 2025

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort

Very poor quality hotel

Hotel decor is old and tired. Breakfast is cereal and bread/ toast only, nothing cooked. Had to contend with groups of people in the street all night shouting and arguing. There is a casino beneath the hotel and a booth/shop right next to it that is a focal point for loiterers. I could hear the person in the next room unzipping their bag and later snoring. Overall: avoid
Stayed 2 nights in Jan 2025

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Convenient and well priced.
Stayed 4 nights in Dec 2024

8/10 Good

Daniel, Mississauga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, tiny room
Stayed 2 nights in Nov 2024

4/10 Poor

Jose

Disliked: Staff & service
No
Stayed 1 night in Nov 2024

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was very good.
Stayed 4 nights in Nov 2024

4/10 Poor

Jose

Disliked: Staff & service
Stayed 1 night in Nov 2024

6/10 Okay

Lynda

Traveled with partner
Liked: Cleanliness, staff & service
This hotel is a good hotel as far as cleanliness, good condition and very welcoming staff. No air conditioning so i would not recommend staying here in the summer. We stayed in October and had to open window but still warm in the room. Excellent breakfast and great service. Within 20 min walking distance of Alstadt, shopping and other landmarks. HOWEVER!! A high number of homeless itinerants hanging around just outside hotel and surrounding area 24 hours per day, noisy at all hours of the night and fights breaking out. Police there often. I usually leave in early morning without my husband to go out for a walk or to get get coffee when we travel but i felt very unsafe here and did not leave hotel without him.
Stayed 5 nights in Oct 2024

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, most important...security at entrance at night should be improved
Stayed 2 nights in Oct 2024

6/10 Okay

Keith

Good location
Stayed 1 night in Oct 2024

10/10 Excellent

Carmen

Stayed 3 nights in Sep 2024

8/10 Good

Hok Man

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

8/10 Good

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The property looked like it was part of an old casino, but it was very clean inside. The staff were mostly helpful, the biggest issue for us and I think for the staff too was that the elevator was out of service. They helped us carry our heavy luggage up the stairs. The front desk clerk said the elevator would be fixed on the second day of our stay, but it was not. Maybe they were having difficulty getting service. The room was a good deal especially with breakfast included and the breakfast options were good. The location near the train station was very convenient for us, but it turned out to be a rough and dirty neighborhood. Many people sleeping on the street, one mentally ill woman was yelling at passers-by when we arrived, and people were shouting outside all night. I felt like the staff were doing their best to make it a decent stay, though.
Stayed 2 nights in Aug 2024

6/10 Okay

Karl

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was quite large as was the bathroom. The wifi was lacking and for some reason the tv wasn’t working well but the staff were friendly and helpful and it was clean.
Stayed 1 night in Aug 2024

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