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Best Western Raphael Hotel Altona

3.5 out of 5.0

Recent guest reviews

The hotel is close to Altona station and Ottensen neighborhood. We stayed for three nights before taking a MSC ship last month. The front desk staff are very nice, and the room is comfortable and clean. The only problem is the heavy noise from the outside after midnight as our room faces the busy street. Next time we'll choose the hotel but the room facing the courtyard.

Stayed for two nights while in Hamburg on business. Arrived at night and seemed like a scary neighbourhood. Straight opposite the station - but no noise. Lots of building works. Not so bad the next morning. Hotel needs updating. Relatively comfortable but worn - carpets, furniture etc. Bathroom very nice - looked new. No restaurant that I saw. English tv channels consisted of one CNN channel. Mini bar had a couple of drinks in it. Hotel rooms had double windows so completely airless but did reduce noise. Fan was provided but old and hardly made a difference. No aircon. Very very warm in the room.

The hotel is situated in a very good location, the staff are polite and the rooms are comfortable and clean. Being so close to Altona station means you can travel to the airport and the center of town very easily!

I stayed here whilst visiting Hamburg with friends. I had hoped that the Best Western brand would ensure a level of quality. Unfortunately, I was a bit disappointed. Pros: - Good beds - Helpful staff - Close to Altona station Cons: - It was a bit expensive for what you got. - I booked a single room so didn't expect it to be massive but the room really was very small and felt a bit like a cell - The breakfast was poor and not cheap at €11 for what you got - The toiletries were basic - The pillows were not very comfortable - The towels felt cheap - The Altona area itself (around the station at least) is not that nice, although perhaps that is to be expected. Overall, this hotel would be much better if they improved the breakfast, provided better pillows, towels and toiletries and perhaps improved their small rooms. Would I stay again? Probably not I am afraid.

The superior room was fine but the best thing about the hotel is the location - walking distance to the fishmarket and the wider Alcona area. Alcona station is a rail hub for accessing much of the city and only 40 minutes from the Airport by S-Bahn. The staff were all friendly and helpful

Easy location with a lot of nice restaurants in the Neighbourhood . parking on the street at normal rates . Clean hotel , did not had time to enjoy breakfast so no comments here . At the back of the hotel is a small shopping mall ,and the station is on 2 minute walking distance .

My second visit to this hotel left me less impressed than the first. Good things : Efficient and friendly staff Good breakfast (when you have found it) Good location, close to Altona travel hub and local shops Not so good things : Room was small No air conditioning Carpet needed cleaning Florescent lighting was harsh No power for laptop on desk No power to recharge phone next to bed Not sure I'll be back a third time

Good hotel next to excellent local transport facilities such as trains, S-Bahn, buses and taxis. Very helpful staff and clean and comfortable rooms. Good choice of shopping facilities and restaurants in walking distance.

We stayed there just for 1 Night but Everything was good and Ok. The rooms were clean , rather small but especially ok for a 1 Night.The Hotel is in a good location close to the Altona Station. I didnt expect that so nice Breakfast there..Receptionist were very Polite and helpful Nice staff.Typical German...

Clean rooms, rather small but ok for a few nights. Nice staff. Breakfast is served next door but the place does a nice job. Typical German breakfast with everything you need to start a great day. The location of the hotel is also convenient for many reasons.

Praesident-Krahn-Str. 13 Hamburg HH

Hotel highlights

  • Close to Fish Market
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Concierge services

Located in Altona within a mile (2 km) of Fish Market, Best Western Raphael Hotel Altona is within a few miles (5 km) of other popular sights such as St. Michaelis Church. Each of the 43 rooms at this 3.5-star hotel includes a minibar, a coffee maker, and a flat-screen TV. Hamburg City Hall and Moenckebergstrasse are also near this Hamburg hotel.


Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM. At the end of the day, unwind with a drink at the bar/lounge.


All of Best Western Raphael Hotel Altona's 43 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and safes. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include phones and desks.

Property features

At Best Western Raphael Hotel Altona, guests have access to a sauna, free WiFi in public areas, and a computer station. Self parking is available for EUR 12 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free newspapers and a TV in a common area.

Room options

Standard Room, 1 Single Bed

Twin 1 | Sleeps 1

Comfort Room, 1 Double Bed

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

69% of guests recommend this hotel

Total of 167 reviews