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Best Western Raphael Hotel Altona

3.5 out of 5.0

Recent guest reviews

We enjoyed our stay and appreciated the helpful staff, clean room, and convenient location. Lots of shops —including restaurants, bakeries, and grocery stores—nearby. Priced modestly and 5 minutes walk from the train station.

The hotel is in a good location, close to U-Bahn and S-Bahn and close to the bus and taxi stops. The hotel staff is very kind. Breakfast is varied and good. The price is ok. I'm very satisfied, next time I will come again to this hotel.

The hotel is in Altona, to the side of the station. Altona station is convenient for access to Hamburg's S bahn, the bus station, and intercity and local overland trains. Altona as a place has had a lot of civic investment over the last few years and this has lifted the tone of the place considerably. You'll find a great many places to eat, different cuisines and a mixed population. Highpoint of the year is the 14 day Altonale street festival normally in July. The hotel is very central to all of this. Rooms are not over large, but ours was fitted with the usual double bed (ie 2 singles put together), large wardrobe, minibar, tea and coffee facilities. And a large en-suite with walk-in shower. All spotlessly clean. The double glazing is very good, and we heard no noise from the street below or the station opposite. The room was warm, even with the heating almost off. Breakfast is on offer at 12 Euros,each but we chose to eat a breakfast in the station (lower level) for 6 Euros pp.The hotel Staff were all very friendly and helpful. We'll happily stay again.

The Altona area that the hotel exists is fantastic area. The hotel is very nice very clean,the room was big with many complimentary things inside. In 1 minute you are in the S bahn station and you could go in the center of Hamburg in 10 minutes. In the area there are many cosy shops ,restaurants and cafes. The staff of the hotel very very friendly and the breakfast with variety of things. The hotel was much much better than what we thought .We are very satisfied. When you go to Hamburg you should choose this area and of course this hotel. Lena Fragoulaki

The hotel is close to Altona station and Ottensen neighborhood. We stayed for three nights before taking a MSC ship last month. The front desk staff are very nice, and the room is comfortable and clean. The only problem is the heavy noise from the outside after midnight as our room faces the busy street. Next time we'll choose the hotel but the room facing the courtyard.

Stayed for two nights while in Hamburg on business. Arrived at night and seemed like a scary neighbourhood. Straight opposite the station - but no noise. Lots of building works. Not so bad the next morning. Hotel needs updating. Relatively comfortable but worn - carpets, furniture etc. Bathroom very nice - looked new. No restaurant that I saw. English tv channels consisted of one CNN channel. Mini bar had a couple of drinks in it. Hotel rooms had double windows so completely airless but did reduce noise. Fan was provided but old and hardly made a difference. No aircon. Very very warm in the room.

The hotel is situated in a very good location, the staff are polite and the rooms are comfortable and clean. Being so close to Altona station means you can travel to the airport and the center of town very easily!

I stayed here whilst visiting Hamburg with friends. I had hoped that the Best Western brand would ensure a level of quality. Unfortunately, I was a bit disappointed. Pros: - Good beds - Helpful staff - Close to Altona station Cons: - It was a bit expensive for what you got. - I booked a single room so didn't expect it to be massive but the room really was very small and felt a bit like a cell - The breakfast was poor and not cheap at €11 for what you got - The toiletries were basic - The pillows were not very comfortable - The towels felt cheap - The Altona area itself (around the station at least) is not that nice, although perhaps that is to be expected. Overall, this hotel would be much better if they improved the breakfast, provided better pillows, towels and toiletries and perhaps improved their small rooms. Would I stay again? Probably not I am afraid.

The superior room was fine but the best thing about the hotel is the location - walking distance to the fishmarket and the wider Alcona area. Alcona station is a rail hub for accessing much of the city and only 40 minutes from the Airport by S-Bahn. The staff were all friendly and helpful

Easy location with a lot of nice restaurants in the Neighbourhood . parking on the street at normal rates . Clean hotel , did not had time to enjoy breakfast so no comments here . At the back of the hotel is a small shopping mall ,and the station is on 2 minute walking distance .

Praesident-Krahn-Str. 13 Hamburg HH

Hotel highlights

  • Walking distance to Fish Market
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Concierge services

Located in Altona within a short walk of Fish Market, Best Western Raphael Hotel Altona is within a few miles (5 km) of other popular sights such as St. Michaelis Church. Each of the 43 rooms at this 3.5-star hotel includes a minibar, a coffee maker, and a flat-screen TV. O2 World Arena and Hamburg City Hall are also near this Hamburg hotel.


Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM. At the end of the day, unwind with a drink at the bar/lounge.


All of Best Western Raphael Hotel Altona's 43 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and safes. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include phones and desks.

Property features

At Best Western Raphael Hotel Altona, guests have access to a sauna, free WiFi in public areas, and a computer station. Self parking is available for EUR 12 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free newspapers and a TV in a common area.

Room options

Standard Room, 1 Single Bed

Twin 1 | Sleeps 1

Standard Room, 1 Double Bed

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

69.0% of guests recommend this hotel

Total of 178 reviews