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Best Western Raphael Hotel Altona

3.5 star property
Hotel with a full-service spa, near St. Pauli Piers

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Photo gallery for Best Western Raphael Hotel Altona

Hypo-allergenic bedding, minibar, in-room safe, desk
Bar (on property)
Daily buffet breakfast (EUR 17 per person)
Sauna
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Parking available
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Breakfast available

Explore the area

View in a map
Praesident-Krahn-Str. 13, Hamburg, HH, 22765
  • Place, Theatre Neue Flora
    ‪17 min walk‬
  • Place, Fish Market
    ‪3 min drive‬
  • Place, Reeperbahn
    ‪4 min drive‬
  • Airport, Hamburg (HAM)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Twin Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Twin Bed

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Double Bed

8.4 out of 10
Very good
(18 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed (Cozy Sitting Corner)

Comfort Room, 1 Double Bed (Cozy Sitting Corner) | Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Room, 1 Double Bed (Cozy Sitting Corner)

9.2 out of 10
Wonderful
(13 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Room

  • Sleeps 2

View all photos for Standard Double Room 1 Double bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Double Room 1 Double bed

  • Sleeps 2

View all photos for Standard Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Single Room

  • Sleeps 1

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About the neighborhood

Hamburg

Located in Altona within a short walk of Altonaer Balkon, Best Western Raphael Hotel Altona is within a mile (2 km) of Theatre Neue Flora. This 43-room, 3.5-star hotel has a bar/lounge along with conveniences like a full-service spa and free in-room WiFi.

What's nearby

  • Altonaer Balkon - 13 min walk - 0.7 miles
  • Theatre Neue Flora - 17 min walk - 0.9 miles
  • Fish Market - 3 min drive - 1.2 miles
  • St. Pauli Piers - 4 min drive - 1.6 miles
  • Reeperbahn - 4 min drive - 1.7 miles

Getting around

  • Hamburg-Altona Station - 3 min walk
  • Königstraße S-Bahn - 13 min walk
  • Hamburg Airport (HAM) - 33 min drive

Restaurants

  • ‪Espresso House - ‬3 min walk
  • ‪Schweinske - ‬5 min walk
  • ‪Köz Urfa - ‬2 min walk
  • ‪Burger King - ‬4 min walk
  • ‪Coffee Fellows - ‬5 min walk

About this property

Best Western Raphael Hotel Altona

Hotel with a full-service spa, near St. Pauli Piers
Guests staying at Best Western Raphael Hotel Altona enjoy a full-service spa, free WiFi in public areas, and a computer station. Self parking is offered for EUR 12 per day. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and securing valuables. Other amenities at this spa hotel include a library and a TV in a common area.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Other amenities include minibars, coffee makers, and safes. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna. The spa is open daily.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 12 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 17 per person
  • A bar/lounge

Things to do

  • Bicycle storage
  • Books
  • Full-service spa
  • Library
  • TV in common areas

Family friendly

  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Full-service spa

  • Sauna
  • Spa open daily

Accessibility

  • Elevator

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets (service animals welcome)

Children and extra beds

  • Rollaway/extra beds are available for EUR 30.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 17 per person
  • Self parking fee: EUR 12 per day
  • Rollaway bed fee: EUR 30.0 per night
  • Facilities fee: EUR 20 per person, per day and includes use of: sauna

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

Best Western Altona
Best Western Hotel Altona
Best Western Hotel Raphael Altona
Best Raphael Altona Hamburg
Best Western Raphael Altona
Best Western Raphael Hotel Altona Hotel
Best Western Raphael Hotel Altona
Hotel Best Western Raphael Altona
Hotel Raphael Altona
Raphael Hotel Altona
Best Western St Raphael
Best Western Raphael Hotel Altona Hamburg
Best Western Raphael Hotel Altona Hotel Hamburg

Frequently asked questions

What's there to do within easy reach of Best Western Raphael Hotel Altona?

This hotel is situated in Altona within a short 17-minute walk of Theatre Neue Flora and also 13 minutes on foot from Altonaer Balkon. You'll also find St. Pauli Piers and Reeperbahn within a short drive.

Is there parking available at Best Western Raphael Hotel Altona?

Yes, parking is offered for EUR 12 per day. Electric car charging and bicycle parking are also available.

Is there a spa available at Best Western Raphael Hotel Altona?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Best Western Raphael Hotel Altona feature a casino on the premises?

No, Best Western Raphael Hotel Altona doesn't have a casino.

Is there an indoor pool at Best Western Raphael Hotel Altona?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Best Western Raphael Hotel Altona?

Couples staying at this hotel will appreciate amenities like a minibar and a pillow menu as well as a bar.

Does Best Western Raphael Hotel Altona have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Best Western Raphael Hotel Altona have a restaurant with a breakfast menu?

Best Western Raphael Hotel Altona offers buffet breakfast each morning for a surcharge though there is no restaurant.

Does Best Western Raphael Hotel Altona allow pets to stay free of charge?

No, pets aren't allowed at Best Western Raphael Hotel Altona though service animals are welcome.

Are there connecting rooms at Best Western Raphael Hotel Altona?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Best Western Raphael Hotel Altona?

The closest major airport to Best Western Raphael Hotel Altona is Hamburg Airport (HAM), which is 13 mi away (33 minutes by car).

Can I book a room with a balcony at Best Western Raphael Hotel Altona?

No, at Best Western Raphael Hotel Altona, there aren't any guestrooms that list a balcony.

Best Western Raphael Hotel Altona Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 200 out of 648 reviews
Rating 8 - Good. 308 out of 648 reviews
Rating 6 - Okay. 109 out of 648 reviews
Rating 4 - Poor. 26 out of 648 reviews
Rating 2 - Terrible. 5 out of 648 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

ABDUL BASHEER, Etobicoke

Liked: Cleanliness, staff & service
I believe the hotel is good, but the AC services was not available only small fan was provided
Stayed 4 nights in Jun 2025

10/10 Excellent

Max

Stayed 1 night in Jun 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff, clean but small room.

Good location close to Altona station (for trains to the South I think). Very friendly staff and clean room with plenty of hot water. Only negative was that the room was pretty small and the bed also quite small.
Stayed 1 night in Feb 2025

8/10 Good

André

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

charles

Liked: Staff & service, amenities
I was very disappointed that they had a room directly next to me being completely remodeled starting an 8:15 in the morning the next day, it was super loud. I understand that these hotels need to be worked on, but the front desk person should’ve let me know ahead of time or moved me to, a location where I’m not hearing a hammer at 8:15 in the morning. i expect more from a Best Western
Stayed 1 night in Dec 2024

8/10 Good

eyal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Anas, Lahore

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience
Stayed 1 night in Nov 2024

10/10 Excellent

yanhui

Stayed 2 nights in Oct 2024

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We just needed a place to store our belongings and sleep that was close to the transport system. This place was perfect for that.
Stayed 1 night in Jul 2024

8/10 Good

YOSHIKI R

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shower

The only complaint is the space of the shower. Although I know that it is pretty normal for any generic German hotels, I think that they could still do some arrangement, such as relocation of soup bottles, to give a little more freedom for showerers. Anyway, the amount of water and pressure are excellent!
Stayed 6 nights in May 2024

10/10 Excellent

Rachel, Cosmopolis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very close to the train station. It is clean and the rooms are nice. Staff are helpful. I recommend staying here!
Stayed 1 night in Aug 2023

10/10 Excellent

Monica

Stayed 4 nights in Jul 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service

Tiny rooms and dreadfully overpriced

Tiny rooms. Way overpriced for the size.
Stayed 1 night in Apr 2023

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service
The property was great. My room was clean and spacious and the bathroom was wonderful!
Stayed 1 night in Oct 2022

10/10 Excellent

Amie G.

Liked: Staff & service, amenities, property conditions & facilities
There was nobody at the front desk when I wanted to check out at 5 in the morning.
Stayed 1 night in Sep 2022

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Stayed 1 night in Aug 2020

8/10 Good

Leonora

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location easy access to restaurants and trains
Stayed 1 night in Feb 2020

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Came alone to visit my sister who lives close by. Very central, very clean place. Impressed by the vicinity of the hotel to all attractions.
Stayed 7 nights in Jan 2020

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were friendly and helpful
Stayed 5 nights in Oct 2019

10/10 Excellent

Brooks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy place for a good price.

We really liked this hotel. It's not far from downtown, but doesn't have a downtown price tag. Breakfast can be purchased separately. They have an arrangement with a parking garage where you can park your car, but it's quite expensive. We paid at a parking meter (with a credit card) to park in the street next to the hotel, for maybe 1/3 the cost.The furniture is a little dated, but very functional. It's not the Ritz, but it's just right for the price. We had a great view of the Tivoli Gardens amusement park from our window.
Stayed 1 night in Apr 2019

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Close to the station. Clean good price and good service, all you need really.
Stayed 2 nights in Jan 2019

10/10 Excellent

Helle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great , lovely, wonderful
Stayed 1 night in Apr 2019

10/10 Excellent

YOSHIKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy Traveller

I love the overhead flat shower head which falls a plenty of hot water like raining. There were many croissant/coffee stops close-by. Wifi speed is ok as long as no huge data transaction is involved.
Stayed 6 nights in Mar 2019

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