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For the price we payed we had a nice room with bathroom and even a separate area with sofa and television and a tiny kitchen. I woke up a lot because of street noise and I guess there must be a metro line below the street because the room was shaking a bit every x minutes from the early morning on. Location is at 500m from the Hautbahnhof were a lot of connections are available.
Ok. Positives Great location, close to train station, restaurants etc Fantastic and helpful staff; exceptional Clean and efficient Nice bar Negatives Room is a bit small The local area is a bit seedy but not threatening Rooms can get hot at night Having said this this is three star not four. I have stayed in 4-5 star hotels and know the difference. Overall good experience
The hotel offered the service and comfort you expect from Best Western. My girlfriend didn't feel safe along the street. The lively, parallel Steindamm street almost feels better. Our room faced the backyard, so it was quiet, but there's a rumble from the subway.
A short walk from the station - which has a train direct from the airport- will bring you to the Best Western. We walked, and as some people have pointed out, you do get to see all sorts of people, but no issues. A taxi is a cheap option from the station should you not wish to walk. The staff are all friendly and helpful, from checking in, through to helping with location and advice and offering great advice on which gin to have. We found the location to be ideal for what we wanted, no issues with housekeeping, our room was clean and well maintained, the battery was changed in the air con remote on our 2nd day and can’t really say we noticed the subway noise up on the 3rd floor. The bar staff were efficient, polite and attentive, with a good manner about them, helping me choose which gin to go for. We didn’t eat in the restaurant and we noticed that it was closed on Sunday evening - not sure if this was a one off or part of the Sunday trading laws in Hamburg ( nearly everywhere is closed ). Overall good accommodation and friendly staff for a reasonable price, what’s not to like?
My experience is not 4 star quality but more like 2 star quality. Unfortunately housekeeping is lazy they has left room dirty with blood stains in towels. Cleaners should clean better or hire more positive professional cleaners if this is meant to be quality hotel. The lobby is new and the hotel seem to be quality hotel but the unclean room I got was not cleaned well. Room has air condition and water kettle it is plus. Location is behind the African shops and Turkish restaurants but walking distances to train station. Housekeeping should improve. I would like to give better points but can't because housekeeping is not good quality they forgot to clean.
First off, would I stay here again? Yes I would All the staff very attentive and pleasant Great location near main train station for sightseeing Really comfy bed and the room was clean and quiet Very good air con Amenities for tea/coffee in room Good powerful warm shower
We stayed at the Beat Western Plus - St. Raphael for an overnight visit to the city during Hamburg’s Harbor Festival. The front desk staff were great and very eager to help in any way. The room was clean and adequate. The breakfast buffet was good, but I would suggest overpriced. The location is good - a 7 minute walk to the Central Station. Oddly, it seems as though the hotel sits directly above a subway line. Every 3-5 minutes there is a low rumble in the building as a subway train passes. Luckily the subway does not seem to run 24 hours a day.
The location is fine and walkable from Hamburg Hbf. The hotel itself is starting to feel a little run down, which hits you when you get in the lift. The rooms are on the smaller side of things, so a couple with baggage will find it hard. It is also right above an underground train line and next to a main road so that can impede your sleep quality a little.
We stayed at the hotel for a single night during a weekend trip to Hamborg. Parking in a gated area, very helpful staff and a clean, luxurious room. All in all a great experience. Only negative comment is that you can hear the underground trains (was our guess) 24 hours a day - like a low rumbling from afar every 5-10 minutes. A bit annoying at nighttime. We stayed at the 2nd floor, not sure if the problem is the same at higher floors.
This is a no frills 4 star hotel geared mainly to the business market, but fine for our needs, and we had no complaints or issues. WE did not need dinner here because there are so many restaurants within 10 mins walk, nor did we need breakfast because wherever we were going for the day had so many local cafés, so I cannot comment on the catering. Our room was compact (i.e. standard for Europe), but very clean, and quiet (at the back of the hotel), with a small fridge, a safe and a decent shower/toilet: some have commented on U bahn noise in a nearby tunnel, but it was pretty faint and we only noticed the rumble every 10 minute because the rest was so quiet. Not a problem. (and we live in a small town which is very quiet, so we are sensitive to noise) WE sought this out for the location....a 6 euro taxi fare to and from the main station when we had luggage, or a 10 minute walk otherwise. Mainline trains, U and S bahn trains at the station (which also has 3 supermarkets and numerous bakeries for rolls, croissants etc.). Ideal for an early start and a short walk back on tired little legs after a long day out. Helpful reception staff who speak good English. Nearby is the Arts and Crafts Museum, and many Turkish and Middle Eastern restaurants......and some are excellent. The first few hundred yards from the station are a little grotty because many refugees hang out here, but there was absolutely no sense of threat (and there is a highly visible police presence). Alas main line stations' surroundings are usually a little soulless! The hotel had absolutely no security issues at all. So if you want a good location, this is a place to start.
Best Western Plus Hotel St. Raphael places you in Saint Georg, within a leisurely stroll of popular sights such as Moenckebergstrasse and Hamburger Kunsthalle. This 118-room, 4-star hotel has a restaurant, free in-room WiFi, and a fitness center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.
Guests can expect to find free WiFi. Beds sport pillow menus and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a minibar and free bottled water.
Guests of Best Western Plus Hotel St. Raphael enjoy features like a fitness center, free WiFi in public areas, and a computer station. Self parking is available for EUR 9 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include free newspapers, a terrace, and laundry facilities.