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Heartland Hotel Haast

3.0 star property

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Property grounds
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Reception
Restaurant
Property grounds

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Business services
  • Bar

Explore the area

View in a map
Haast-Jackson Bay Road, Haast, 7886
  • Place, Haast Visitor Centre
    ‪5 min walk‬
  • Place, Aotearoa Gemstones
    ‪2 min drive‬
  • Place, Lake Paringa
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

7.6 out of 10
Good
(23 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen and Single Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Queen and Single Room

  • Sleeps 3

View all photos for Standard King Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard King Room

  • Sleeps 2

View all photos for Standard Triple Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Triple Room

  • Sleeps 3

View all photos for Standard Room

Standard Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room

8.6 out of 10
Excellent
(19 reviews)
  • 355 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Triple Room, 3 Twin Beds

Standard Triple Room, 3 Twin Beds | Desk, iron/ironing board, free WiFi, bed sheets

Standard Triple Room, 3 Twin Beds

8.0 out of 10
Very good
(1 review)
  • 355 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room, 2 Bedrooms

Desk, iron/ironing board, free WiFi, bed sheets

Family Room, 2 Bedrooms

8.0 out of 10
Very good
(2 reviews)
  • 710 sq ft
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room, 3 Bedrooms

Desk, iron/ironing board, free WiFi, bed sheets

Family Room, 3 Bedrooms

  • 1066 sq ft
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

Two-Bedroom Family Room

  • Sleeps 6

One-Bedroom Family Room

  • Sleeps 4

Three-Bedroom Family Room

  • Sleeps 6

Three-Bedroom Family Room

  • Sleeps 6

About the neighborhood

Haast

Within a short walk of Haast Visitor Centre, Heartland Hotel Haast is within 2 miles (3 km) of Aotearoa Gemstones. This 52-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Haast Visitor Centre - 5 min walk - 0.3 miles
  • Aotearoa Gemstones - 2 min drive - 2.1 miles
  • Haast Beach - 13 min drive - 3.0 miles
  • Ship Creek Lookout - 13 min drive - 11.9 miles
  • Lake Paringa - 35 min drive - 34.8 miles

Restaurants

  • ‪Hard Antler - ‬2 min drive
  • ‪Prickly Gorse Cafe - ‬2 min drive
  • ‪Frontier Cafe & Bar - ‬1 min walk
  • ‪Spiker Cafe - ‬2 min drive
  • ‪Grumpy Cow Cafe - ‬2 min drive

About this property

Heartland Hotel Haast

Heartland Hotel Haast features free WiFi in public areas, a business center, and an arcade/game room. If you drive, take advantage of free parking. Front-desk staff can assist with securing valuables, dry cleaning/laundry, and tours or tickets. This family-friendly hotel also has laundry facilities.
Guests can expect to find free WiFi and TVs. Bathrooms have hair dryers and free toiletries. Other standard amenities include ironing boards and desks.

Similar properties

Property entrance
Heritage Park Lodge
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
8.4 out of 10, Very Good, 206 reviews
$116 nightly
The price is $134
Mar 9 - Mar 10
Total with taxes and fees
Heritage Park Lodge

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: NZD 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Frontier Café & Bar

Things to do

  • Arcade/game room

Family friendly

  • Arcade/game room
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Room service

More

  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges NZD 1.5 for credit card payments
The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately NZD 25.00 per person
  • Credit card charges are subject to a surcharge of NZD 1.5

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 2 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland World Heritage
Heartland World Heritage Haast
Heartland World Heritage Hotel
Heartland World Heritage Hotel Haast
Hotel Haast World Heritage
Heartland Haast
Hotel Heartland Hotel Haast Haast
Haast Heartland Hotel Haast Hotel
Hotel Heartland Hotel Haast
Heartland Hotel Haast Haast
Heartland World Heritage Hotel
Heartland Hotel
Heartland
Heartland Hotel Haast Hotel
Heartland Hotel Haast Haast
Heartland Hotel Haast Hotel Haast

Frequently asked questions

Are free cancellation options available at Heartland Hotel Haast?

Heartland Hotel Haast offers free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

What is there to do close to Heartland Hotel Haast?

This hotel is located in Haast, close to Haast Beach, Aotearoa Gemstones, and Waita Beach.

Will I be able to park at Heartland Hotel Haast?

Yes, self parking is offered for free at the hotel.

Does Heartland Hotel Haast include a casino on the premises?

No, Heartland Hotel Haast doesn't have a casino.

Is there an indoor pool at Heartland Hotel Haast?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Heartland Hotel Haast?

Couples staying at this hotel will appreciate amenities like a bar and a restaurant plus some guestrooms include garden views.

Are there hot tubs at Heartland Hotel Haast?

No, this hotel doesn't have a spa tub.

Does Heartland Hotel Haast have a restaurant with a breakfast menu?

Yes, Heartland Hotel Haast serves continental breakfast for a surcharge each morning at Frontier Café & Bar.

Does Heartland Hotel Haast allow pets to stay free of charge?

No, pets aren't allowed at Heartland Hotel Haast.

Does Heartland Hotel Haast have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Can I book a room with a balcony at Heartland Hotel Haast?

No, at Heartland Hotel Haast, there aren't any guestrooms that list a balcony.

Heartland Hotel Haast Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 189 out of 706 reviews
Rating 8 - Good. 293 out of 706 reviews
Rating 6 - Okay. 159 out of 706 reviews
Rating 4 - Poor. 47 out of 706 reviews
Rating 2 - Terrible. 18 out of 706 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Ramona

Liked: Cleanliness, property conditions & facilities
From the outside. Thought the rooms would be smelly and not clean, but I was pleasantly surprised and they were really nice, well equipt and comfy. The reason for the 3 stars is the restaurant, apparently the chef had a melt down after we ordered and 4 hours later we ended up getting our money back and eating a cold sandwich from their refrigerator case because we had been drinking while waiting we couldn’t go anywhere else. They did their best and gave us the sandwich and a couple of free drinks trying to make us happy, but it was very poor management.
Stayed 1 night in Jan 2026

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable size room, good variety hot breakfast worth value when purchased with room rate vs paying onsite.
Stayed 1 night in Nov 2025

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Due to lack of cell phone service it took me a minute to find the hotel. Convenient for doing Haast Pass. Staff and locals were friendly. I went to breakfast around 8am and most of the food was gone and was not refilled while I was in the dinning area for 30+ minutes. Also breakfast was not the most flavorful. Dinner was great.
Stayed 1 night in Nov 2025

4/10 Poor

John

The receptionist wasn’t very friendly and our
Stayed 1 night in Nov 2025

6/10 Okay

Roger

Traveled with family
Liked: Cleanliness, staff & service
Room was clean and staff very helpful. The hotel feels a little dated. Access to the room in the rain was not very comfortable as walk from reception and parking is not covered
Stayed 1 night in Nov 2025

6/10 Okay

William

Liked: Staff & service
Lovely staff, cleanish, quiet location. Rooms in need of refreshment as well as shower rooms. Whole site feels in need of investment and refurbishing.
Stayed 1 night in Nov 2025

8/10 Good

Marie

Liked: Cleanliness, amenities, property conditions & facilities
Staff are very helpful. The room was not sound proof you could hear doors closing and people talkibg
Stayed 1 night in Nov 2025

8/10 Good

Kari

Traveled with partner
Liked: Cleanliness
The staff were very friendly and the room was comfortable. The rooms could use some updating. We paid for the breakfast buffet and that was a mistake. It was awful!
Stayed 1 night in Nov 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Lovely and clean. Easy check in. Thank you!
Stayed 1 night in Nov 2025

2/10 Terrible

Amanda

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Photos misrepresented both the room and common areas. The bathroom was covered in hair and showed many signs that it was not properly cleaned. Do not recommend.
Stayed 1 night in Nov 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Nice clean hotel. Plenty of parking close to the rooms. The restaurant can get busy if there are tour groups, but the food was good and all the staff were really friendly and helpful.
Stayed 1 night in Nov 2025

8/10 Good

Danuta

Stayed 1 night in Nov 2025

8/10 Good

Wendy

Liked: Cleanliness, staff & service
Basic room Room was clean
Stayed 1 night in Nov 2025

6/10 Okay

Michelle

Traveled with partner
Liked: Cleanliness
We were hoping for a fridge in our room, the staff were very accommodating.
Stayed 1 night in Nov 2025

10/10 Excellent

GERALD

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was awesome! Took Great care of us! Room was good and great Restaurant!
Stayed 1 night in Nov 2025

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and it was nice to park in front of our room and had a nice picnic table to sit at, the restaurant was nice and the food and staff were really good. It was only a 1 night stopover but we would definitely stay again.
Stayed 1 night in Nov 2025

8/10 Good

Michael, Napier

Liked: Cleanliness, amenities
Good staff.
Stayed 1 night in Nov 2025

6/10 Okay

Kelvin

Liked: Staff & service
Disliked: Amenities
Generally clean, ok for a stop and staff friendly. However, since recept seldom picks up the phone or return calls - i thought they may want to know the cistern was leaking leaving a smell of pee and there was no heating .
Stayed 2 nights in Oct 2025

10/10 Excellent

Garry

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great staff really helpful and great rooms
Stayed 1 night in Nov 2025

4/10 Poor

Michelle

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very basic hotel, stayed here as a stopover and would suggest bypassing Haast altogether as very little here.
Stayed 1 night in Nov 2025

8/10 Good

Lynette

Stayed 1 night in Oct 2025

8/10 Good

Susanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean & comfortable beds. Friendly staff
Stayed 1 night in Oct 2025

2/10 Terrible

Ng

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
I’ve never stayed in a hotel or motel with such a strong and offensive urine smell. It was absolutely disgusting — the odor was so bad I could still smell it while lying in bed. Worst, the leaking ceiling light 😭😭😭😭😭😭😭 I arrived around 8 PM after a nearly 9-hour drive, completely exhausted, and had no energy to deal with the situation or try to change rooms. Since I was checking out early the next morning, I felt forced to just endure it. This was a deeply unpleasant and unacceptable experience. A basic level of cleanliness and hygiene is the bare minimum any guest should expect, and this room did not meet even that standard.
Stayed 1 night in Oct 2025

10/10 Excellent

Poonam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Sep 2025

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for 1 night. Friendly staff and lovely dinner in the restaurant
Stayed 1 night in Sep 2025

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