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Gulf Shores, AL
1-844-663-2269

Recent guest reviews

The condo was older in much need of a deep cleaning. It was nice to have such a large balcony with a beautiful view. Unfortunately the cost of stay is not a good value based on the condition of the condo and property. Upon arrival the water was not working because there was a leak which triggered a shut off. Staff immediately came to fix the leak and got the water on, we appreciated the quick response.

Fabulous location! Lots to do besides the beach. Don’t recommend if 6 adults as 2 bunk beds children size, it is fine for 4 adults. Would recommend a medicine cabinet in half bath to accommodate toiletries. Would come back again.

We had a great time, the room was nice but the lock for the balcony door was broke and the elevators kept messing up and took forever! We waited 5 minutes most times. Other than that, everything was good.

The oven door didn’t work properly/was broken. The oven wasn’t clean, there was food in the bottom. There was a crack in the bathtub. I do wish there had been a broom because the vacuum didn’t pick up sand very well. But everything we needed was there, it was clean other than some dishes and the oven, & the staff was superior. Some of the parking spots were awesome, others were scary trying to maneuver.

The room was clean, and we had everything we needed , ( except a large skillet, the one it had was small). I didn’t cook much. But wanted to make an omelette. Everything else was there and the place was quiet. Elevator wait time was quicker in early morning , evening and night. Probably because Housekeeping was busy using them during the day. Convenient to shopping and many great restaurants. Pool was nice, and parking was easy. Beach access is great. Housekeeping came in and emptied trash and exchanged our towels every day. We’ve been to Gulf Shores before , this was our first time staying here. We’ll be back.

Loved the property. Would certainly be a regular if we lived closer. Being from Arizona and booking with no knowledge of the area we were very happy with the condo. Awesome beach access and views from the balcony were amazing. Highly recommend if visiting Gulf Shores.

Great place just unfortunate that you could hear everything from the neighbors during the night while sleeping

The hotel room smelled like used socks and took two days to air out.

Very slow elevators.

It was on the beach. Great location. Cleanliness was excellent

Nice room direct view of gulf was beautiful,, basically it’s a small 1 bedroom condo without a washer dryer,,,nice supply in the kitchen, bed and pillows were comfy,,security on premises was nice since I was alone,,friendly staff,,,pool was small but nice,,,I was there for the beach which was perfect,,,very centrally located near grocery and restaurant. Great place n stay!

The condo was the perfect size for a small family. The view of the beach was PERFECT. The only downfall was the pool was a little small, and there was no ice on site. Great vacation spot.

Nice clean room with great view of the Gulf Kitchen was fully furnished with pots and pans and crock pot

Check in was quick and easy. The room was clean. Plenty of towels. The elevator was down a couple of times. My biggest suggestion would be to put fans in the elevators. They get hot and a little funky smelling. Would stay here again.

Gulf Shores AL

Hotel highlights

  • Steps from Gulf Shores Beach
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Phoenix All Suites West Hotel places you next to Gulf Shores Beach and within a mile (2 km) of other popular attractions like Gulf State Park. This 3.5-star aparthotel welcomes guests with 84 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Rooms

Each apartment is air-conditioned and features a kitchen with a refrigerator, an oven, a microwave, and a stovetop. Guests can expect to find free WiFi and a 32-inch flat-screen TV with cable channels. Other standard amenities include a washer/dryer, a sofa bed, and a coffee maker.


Property features

Guests of Phoenix All Suites West Hotel enjoy features like an outdoor pool, free WiFi in public areas, and laundry facilities. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. This beach aparthotel also has barbecue grills.

Room options

Suite, 1 Bedroom

1 King Bed, 1 Twin Bunk Bed and 1 Double Sofa Bed | Sleeps 6

Studio, 1 Bedroom

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 Bedroom

1 King Bed, 1 Twin Bunk Bed and 1 Double Sofa Bed | Sleeps 6

Suite, 1 Bedroom

1 King Bed, 1 Twin Bunk Bed and 1 Double Sofa Bed | Sleeps 6

Guest reviews for Phoenix All Suites West Hotel

Everyone (10) Couples (6) Family (8)
3
Family

The condo was older in much need of a deep cleaning. It was nice to have such a large balcony with a beautiful view. Unfortunately the cost of stay is not a good value based on the condition of the condo and property. Upon arrival the water was not working because there was a leak which triggered a shut off. Staff immediately came to fix the leak and got the water on, we appreciated the quick response.

By on Aug 13, 2022

Review comment responded on Aug 18, 2022

Thank you so much for your review of Brett/Robinson. Reviews like these help us to adjust, and work hard to improve guests' experience. Thanks again and be well! -kc

3
Everyone

By , from Waterloo on Jul 20, 2022

Review comment responded on Mar 27, 2024

Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

5
Family

Fabulous location! Lots to do besides the beach. Don’t recommend if 6 adults as 2 bunk beds children size, it is fine for 4 adults. Would recommend a medicine cabinet in half bath to accommodate toiletries. Would come back again.

By on Jul 14, 2022

Review comment responded on Aug 12, 2022

Hi Donna. Thank you so much for your review of Brett/Robinson! Reviews like these help us to adjust and work hard to improve guests' experience. It will be a real pleasure for us to host you in our hotel again!

3
Everyone

By on Mar 13, 2022

4
Family

We had a great time, the room was nice but the lock for the balcony door was broke and the elevators kept messing up and took forever! We waited 5 minutes most times. Other than that, everything was good.

By on Oct 19, 2021

Review comment responded on Oct 21, 2021

Please allow us to look into this situation. Would you mind providing us with your contact and reservation information? Please email us and provide: First and last name, reservation or confirmation number, condo building, and unit you stayed in during your trip. We hope to hear from you soon.

4
Family

The oven door didn’t work properly/was broken. The oven wasn’t clean, there was food in the bottom. There was a crack in the bathtub. I do wish there had been a broom because the vacuum didn’t pick up sand very well. But everything we needed was there, it was clean other than some dishes and the oven, & the staff was superior. Some of the parking spots were awesome, others were scary trying to maneuver.

By on Sep 13, 2021

Review comment responded on Sep 14, 2021

Thank you so much for your review of Brett/Robinson. Reviews like these help us to adjust, and work hard to improve guests' experience. In these unprecedented times we are working in overdrive to uphold the Brett/Robinson standards. Thanks again, and be well!

5
Family

The room was clean, and we had everything we needed , ( except a large skillet, the one it had was small). I didn’t cook much. But wanted to make an omelette. Everything else was there and the place was quiet. Elevator wait time was quicker in early morning , evening and night. Probably because Housekeeping was busy using them during the day. Convenient to shopping and many great restaurants. Pool was nice, and parking was easy. Beach access is great. Housekeeping came in and emptied trash and exchanged our towels every day. We’ve been to Gulf Shores before , this was our first time staying here. We’ll be back.

By on Aug 23, 2021

Review comment responded on Aug 24, 2021

We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a 5-star rating.

5
Partner Couples

Loved the property. Would certainly be a regular if we lived closer. Being from Arizona and booking with no knowledge of the area we were very happy with the condo. Awesome beach access and views from the balcony were amazing. Highly recommend if visiting Gulf Shores.

By on Aug 18, 2021

Review comment responded on Aug 19, 2021

We are excited that you all enjoyed your stay! Thank you so much for taking the time to let us know about your experience. We hope to welcome you back again soon!

5
Partner Couples

Great place just unfortunate that you could hear everything from the neighbors during the night while sleeping

By on Aug 15, 2021

Review comment responded on Aug 17, 2021

We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a 5-star rating.

3
Partner Couples

The hotel room smelled like used socks and took two days to air out.

By on Aug 14, 2021

Review comment responded on Sep 14, 2021

Thank you so much for your review of Brett/Robinson. Reviews like these help us to adjust, and work hard to improve guests' experience. In these unprecedented times we are working in overdrive to uphold the Brett/Robinson standards. Thanks again, and be well!

Phoenix All Suites West Hotel

Gulf Shores, AL 36542
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